After my order was placed, I received two distressing calls. The first was from the dri...

GetHuman-cckruger's customer service issue with Grubhub.com from June 2018

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The issue in GetHuman-cckruger's own words
After my order was placed, I received two distressing calls. The first was from the driver, who warned me he would be ** minutes late. ** minutes after my order was supposed to be delivered, the owner called. Neither could find my hotel and I was blamed despite an accurate address. They were quite literally around the corner from the hotel. The owner stated that he wouldn't charge and would walk it to me himself if necessary. Eventually the driver made it to the bottom floor of the building the hotel is in, not the lobby where we agreed to meet. He said he couldn't come up to the lobby. I ended up going down the elevator and had to chase him out to his car, as he decided it evidently wasn't worth his time to deliver. The food was now an hour late and ice cold.**The first GrubHub customer service representative I chatted with on May **th , Lisa F., offered a voucher for the next order but I absolutely deserve a refund based on the owners comment. I was told I could expect follow up with **-** hours. * days later, I chatted with customer service representative Akisha, who told me I had to contact the restaurant and driver myself. I noted this meant with Lisa or Akisha was lying to me, to which Akisha replied "I am not sorry." When I mentioned that I would be reporting that behavior, Akisha told me someone would get back to me within **-** hours. I have transcripts saved of both of these chats.
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Grubhub.com

Customer service issue
Reported by GetHuman-cckruger
Jun 3rd, 2018 - 2y ago
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GetHuman-cckruger started working on this issue
Jun 3rd, 2018 7:09pm