Groupon Customer Service Issues

Regarding my massage purchase from Certified Fix, I faced challenges in scheduling. Despite multiple attempts to get in touch, communication was difficult. Due to a closure for a community event and COVID-related issues, they couldn't accommodate me. After waiting, I inquired about reopening with limited success. Unfortunately, personal health issues further delayed my follow-up. At this point, due to uncertainties with their reopening, I am seeking a credit for the service. Given the nearing refund deadline, I kindly request prompt contact to address this matter. Thank you.

I purchased two passes for John's Incredible Pizza for today, September 8th. Unfortunately, the location is experiencing numerous issues with the arcade games, hindering our enjoyment. I am disappointed with the experience and am requesting a refund as we are leaving before our time is up. The food provided with the tickets is limited and does not appear fresh. I have already informed the staff of these issues. I am requesting a refund for both ticket purchases at John's Incredible Pizza.

I was informed by my consultant at Le Rev that only one Groupon could be used for a service at their salon. They mentioned that Groupon would refund me for the service I was unable to use. I am disappointed by their practice of offering multiple deals to attract customers, only to restrict the usage later. It would be more transparent if they disclosed this policy upfront instead of surprising customers when they arrive. The Groupon I am seeking reimbursement for is the "ONE FULL FACE NONINVASIVE LIFT" with a charge of $73.50 on my credit card. Thank you for your assistance.

I am disappointed with my recent Groupon experience. Initially, I mistakenly purchased a Brazilian wax voucher instead of a leg wax one due to misleading search results. After resolving this with customer service, I booked an appointment for a full body wax at Pretty Waxing. However, upon arriving at the location, I found no trace of the business. Despite numerous attempts to contact the service provider and Groupon, I received no response. The live chat support has been unhelpful and inconsistent, leaving me frustrated and seeking a refund. I urge Groupon to take responsibility for promoting unreliable businesses and address this issue promptly. My contact information is [redacted] and [redacted]. I hope for a resolution soon.

I purchased two Groupon vouchers, one for myself and one as a gift for Concierge Car Wash Perth. I have attempted multiple times to book online without success, receiving error messages like "cancelled, does not exist." The phone number was always busy whenever I tried to call. I discovered from Water Town that there have been numerous complaints about the business. I just learned that they changed their phone number but I can't find the new one. I am frustrated by the difficulty in redeeming the voucher, especially as the expiration date approaches. I would appreciate a refund for both vouchers due to the inconvenience this has caused.

I have been attempting for more than a week to obtain a refund for an item I bought that did not meet my expectations. Despite receiving multiple emails assuring me of a response within 24 hours, I have yet to hear from the seller. Santiago R. (from Groupon) informed me on October 4, [redacted], at 4:46 AM GMT+5:30 that the matter is best addressed by the third-party Marketplace merchant responsible for the deal. I provided details including the order issue (product not as expected), my request (return/refund), and a support ID (GG-17MG-PJ7J-33W7-HTR2) to Groupon. They have forwarded this information to the merchant, who should be contacting me via email within one working day.

I need assistance with a recent purchase I made for my husband's medical marijuana card renewal. I bought it from Elevated Holistics on Friday, 9/30, from NY. Unfortunately, I wasn't logged into my account, so I believe the transaction was processed as a guest. The email I used for redemption was sent to [redacted], which belongs to my husband, Nick Katz. The payment went through my bank, but he hasn't received the redemption code email. Despite contacting customer service, we haven't had any luck resolving this issue. Elevated Holistics confirms seeing the order but requires the redemption code to proceed. I suspect I might have made a typo in the email, possibly adding an extra "t." The correct email could be [redacted] Our names are Danielle and Nick Katz, and I made the payment through Apple Pay ($79.90). Urgent assistance is appreciated. Thank you.

I have placed an order for the following item: Zipzap Order #: [redacted] Purchase Date: Friday, 23rd September [redacted] Item Description: Quantity: Price Royal Spring Mattress: [redacted] x [redacted] cm 1 [redacted].99 € Delivery Address: Rue Beckers 19, [redacted] Etterbeek, Belgium The item has not been delivered. Upon reviewing the order details, it appears that the seller may only deliver to addresses in France, causing confusion with my Belgian address. Tracking the order is not possible, and I am unable to contact the seller. I am requesting an immediate refund of [redacted].99 euros.

I am a Groupon customer, and my name is Eleni Chatzichristou. I made a purchase for a Matelas à ressorts Royal in the size of [redacted] x [redacted] cm with order number [redacted]85 on September 23, [redacted], at a price of [redacted].99 Euros. I provided my delivery address as Rue Beckers 19, [redacted] Etterbeek, Belgium. However, the tracking information for this order has not been updated. It appears that the seller, zipzap, only delivers to France and is currently unreachable. I kindly request Groupon to issue me a refund promptly. Thank you, Eleni Chatzichristou

My Groupon account was working perfectly yesterday as I ordered 3 Groupons: one for 60 units of Botox, one for an organic spray tan, and one for teeth whitening. However, there was an issue with one Groupon for microblading my eyebrows. After chatting with customer service, they assured me it was fixed. Today, when checking my account, the website and app are saying I don't have an account with my email address. The confusion and inconvenience frustrate me. I tried reaching out to customer service through online chat multiple times, but was disconnected each time. I hope to resolve this issue promptly. Thank you. - Naomi R.

I am Harvey Sherman from Bethesda, MD. I purchased a Groupon for carpet cleaning from Unique Carpet Cleaning in Upper Marlboro, MD. My appointment was scheduled for yesterday, Oct 28 between noon and 1 PM. Despite multiple assurances from the owner, Rod, they did not show up by 5 PM, leaving me frustrated. I had to move all my furniture, and now I need to find another company, which might take a week. I request a refund of the Groupon funds for this service. My Groupon # is [redacted]5, Order # [redacted]. You can credit it back to my Groupon account for future use. Thank you. Harvey Sherman.

Hello, I recently received a Groupon purchase confirmation email in my husband's name. He also got a confirmation email with a code, but when we try to access the voucher, it doesn't show up in our orders. We can see previous purchases but not the most recent one. I find it confusing as the Groupon account was opened in my name, and previous vouchers have always come to my email and not my husband's. The order number is 1[redacted]25-[redacted]. Thank you for your assistance.

I need help with my Groupon account. They closed it even though I still have valid Groupons that I paid for. My account is [redacted] The first four letters stand for Richard and Mandy, which are our names. My husband's name is Richard, and mine is Amanda (Mandy), with the same last name, Rochwerger. I've had an account with Groupon for years without any issues. I bought Groupons last week for Adventure Rock and other activities, but they didn't go through properly. I contacted Groupon using my email address and name. I want my account reactivated to see my history and use the Groupons I purchased. I'm willing to update my username to match my payment details, Amanda Rochwerger. My husband and I find "Richman" easier to use together. I can't reset my password too. I've tried live chat and email, but no response yet. Please help me reactivate my account or retrieve my valid Groupons. Thank you.

I purchased a voucher for an oil change at Jiffy Lube for a Pennzoil Conventional Signature Service Oil Change. Upon arrival, I discovered my vehicle requires the synthetic blend signature service oil instead of the conventional one specified on the voucher. The voucher has not been used as the store couldn't accept it for the oil type issue. The order is under the name Wei Lian with the email at [redacted] The billing address on file is [redacted] Mere View Dr.

I ordered a Groupon ticket on Tuesday, November 22, [redacted], using my computer. I couldn't print a valid ticket because it said it was only redeemable via Groupon's G-Pass. When I checked my mobile Groupon app, the ticket wasn't there. I reached out to their online customer service chat, but after an hour, two reps, and being disconnected once, I still didn't have my G-Pass ticket. I requested a refund to reorder through my mobile app, but was informed that refunds weren't possible. I insisted on either a ticket or a refund. They mentioned contacting me via email after discussing with their team, but I never received a confirmation. I mentioned my order number #[redacted] and payment through PayPal. The ticket is visible on my Groupon account on my computer but not on the mobile app required for redemption. I'm hoping for assistance with obtaining a G-Pass ticket or a refund. Thank you, Richard Fanizzi.

I have initiated three live chat conversations and provided the required information, but each time the live agent has disappeared without any response. I am becoming frustrated because I am trying to obtain contact details for a merchant to request a return label and proceed with a return. The item in question is the Spire By Galaxy Women's Classic Heavyweight Coat, which I purchased on November 19, [redacted], with a quantity of 1 for $72.51. This purchase was made through my mobile app linked to the number [redacted] and the email [redacted] The transaction was completed using a Visa card that ends in [redacted].

I checked my Groupon app, and it showed that my item was delivered yesterday, placed in my mailbox. However, upon checking, the item was not there. I did not receive it as indicated, and I would like to understand what went wrong. If the item wasn't mistakenly placed in a different mailbox, I would appreciate a refund. Clarification on this issue is necessary so I can resolve the situation promptly.

I recently purchased a Groupon for an event in NYC happening this weekend. However, upon trying to book the event, I found that there is no availability for the entire month except for one Friday. According to the customer service representative, Fridays are the only available option, despite booking a package for Monday through Thursday. I paid $63.20 for this and would like a refund for it. Order Details: 1[redacted]08-[redacted] Customer: T.E. Payment Method: Discover Card ending in [redacted] Event: Three-Hour New York Dinner Cruise for One; Valid Monday-Thursday

Order # [redacted] placed on October 7, [redacted]. I made a purchase in October and have made numerous attempts to reach out to schedule, but no luck. I tried emailing once and calling twice, but received no response. I am no longer interested due to the vendor's lack of communication and would like a full refund. It seems like the vendor is not willing to honor the Groupon. I hope this can be resolved promptly. Thank you. Best, A.B. [redacted] I also tried using the chat feature with no response.

On November 9th, I made a purchase on canvasonsale.com. However, upon receipt, I discovered the canvas was blurry and off-center. I have been in contact with "Alex" from customer service via email for assistance. Initially, they requested a picture of the canvas and details of the issue. After multiple emails, they suggested placing a replacement order through PayPal without signing in, leading to a failed transaction. Despite my attempts and inquiries, the provided link and voucher for a free product did not work. Subsequent suggestions to clear browser data and switch search engines did not resolve the issue. Following further exchanges, they offered a 50% discount voucher, which seemed illogical. It appears they acknowledge the error but resolving it has been frustrating. I am now seeking a full refund from the company. Thank you for your attention.