Hi, I’ve been in touch before about a voucher I purchased this time last year for Liber...

GetHuman5881859's Refund My Order issue with Groupon from March 2021

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman5881859's own words
Hi, I’ve been in touch before about a voucher I purchased this time last year for Liberte restaurant for my mums birthday. The day she was ment to go the trains were all cancelled due to a rail issue so she phoned Liberte up and they said it’s fine to cancel and re book again and the voucher will still be valid but then we’ve had further lockdowns and different tiers ect, and last time I spoke to you, you said I could get a refund if Liberte confirmed we hadn’t used the voucher but they’ve only just got in touch with me today and said I need to get my refund from yourselves so the books just being passed around. I’m so upset and frustrated how we’ve been treated but do understand Lockdowns haven’t helped the situation.

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Groupon

Refund My Order issue
Reported by GetHuman5881859
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 38096 others
0 customers following this

Timeline

GetHuman5881859 started working on this issue
Mar 24th 12:15pm