I sent an email to Groupon last July for a horrible experience at Zen Salon in Appleton...

GetHuman-lemkem's customer service issue with Groupon from March 2021

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The issue in GetHuman-lemkem's own words
I sent an email to Groupon last July for a horrible experience at Zen Salon in Appleton, WI for a manicure. I requested a refund for the exceptionally poor service (lady who did my nails destroyed them and I learned she wasn’t certified which is illegal in WI) and have never heard back. I left a detailed review with photos. I purchased * Groupon’s for this salon and was obviously not able to use the second. I would like to be refunded for both Groupon’s.**Another horror story from this past winter was from a salon called Studio R in Menasha, WI. I got a Brazilian wax and dermaplaning from a new hire who ripped my skin off my genital area leaving it bleeding and scabbing for * weeks. My dermaplaning wasn’t done right either. She didn’t even touch half my face and didn’t remove any dead skin (purpose of the treatment). The owner told me she couldn’t do anything about it and to contact you for a refund. I purchased * Brazilian Groupon’s and * dermaplaning Groupon’s. I was obviously only able to use one after such a horrible experience. The regular esthetician I used to see there left and the replacement was not qualified to do the job. I’d like a full refuns, please.**I

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Groupon

Customer service issue
Reported by GetHuman-lemkem
Mar 23rd, 2021 - a month ago
Not resolved
Seen by 3 customers so far
Similar issue to 38024 others
0 customers following this

Timeline

GetHuman-lemkem started working on this issue
Mar 23rd 2:09pm

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