I made the below chat earlier this afternoon. I was given * options. My husband and I chose ** Option. David from Bubbling Cleaning who later named themselves Cozy Maid was to contact us **-** hours before our appointment and never did. Neither Bubbling Cleaning and Cozy Maid have a Listed Telephone or a Better Business Bureau Listing! They took my Credit Card information. Doesn't Groupon investigate businesses before listing them? Thank you for canceling their scheduled and unacknowledged work and presenting me with Groupon Bucks. Kris Jeter**Logo*Chat Name: Kris, Chat Ticket ID : *******************Hi there,**Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile.**Kind regards,**Dheeraj S*----**Kris Jeter*Mar **, ****, *:** AM GMT**:****Kris: Issue: Coronavirus Update *Country Code: US*Dheeraj Samudrala: Hi Kris, thanks for contacting Groupon. My name is Dheeraj and I'm going to be helping you today. *Dheeraj Samudrala: How can I help you today? *Kris: Are Bubbly Cleaning and Cozy Maid legitimate?*Dheeraj Samudrala: Yes, they are legitimate. *Kris: I schedule with Bubbly Cleaning and they are to contact us within **-** hours. They have not contacted us and the appointment is in ** hours.*Dheeraj Samudrala: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter. *Kris: I look up Bubbly Cleaning and they come us Cozy Maid caring mostly about hiring cleaners.*Dheeraj Samudrala: I can offer the following options here. *Dheeraj Samudrala: Option *: If there’s a different deal you’re interested in, I’d be happy to refund this order to Groupon Bucks and use them to place a new order for you now. If the deal is eligible for promotions, I can place the order with an exclusive discount. *Dheeraj Samudrala: Option *: I can process a refund in Groupon Bucks for you to use at a later date instead. These Bucks will be available immediately and will never expire. *Dheeraj Samudrala: Option *: Or, if you still want to try to use this deal, we can contact the merchant to reach the best possible solution, which can take up to a week. *Dheeraj Samudrala: Which of those options would you prefer? *Dheeraj Samudrala: Kris, just checking, are you still there? *Dheeraj Samudrala: I don't mean to rush you, but our system will disconnect the chat in one more minute if there's no response. If you're still typing, feel free to send what you have so far, or let me know if you need another minute and I'm happy to wait. *Kris: Thank you.*Kris: I copied, pasted and will ask my husband so we can decide on the best preference. I do not think these are legitimate businesses. They have NO Telephone or Live Chat*Kris: They are not listed with BBB!*Dheeraj Samudrala: I can imagine how frustrating that must be. Once you decide and comeback, we will proceed with the desired solution. *Dheeraj Samudrala: We never intend to upset our customers, and we genuinely appreciate your thoughts. I'll make sure that your feedback is communicated to appropriate channels. * *Dheeraj Samudrala: Kris, just checking, are you still there? *Dheeraj Samudrala: I don't mean to rush you, but our system will disconnect the chat in one more minute if there's no response. If you're still typing, feel free to send what you have so far, or let me know if you need another minute and I'm happy to wait. *Dheeraj Samudrala: It looks like we’ve been disconnected, so I’m going to close this chat. I’ll be sending a follow-up email in case you have any other questions. Just reply to that email or go back to groupon.com*support to get in touch with us again. Thank you!
GetHuman-krisjete did not yet indicate what Groupon should do to make this right.