Groupon Customer Service Issues

Hello, On the 4th of October [redacted], I purchased the following deal: Hello Monica, Thank you for your order (#1[redacted]06-[redacted]), placed on October 4, [redacted]. Your Groupon for the offer at Il Cascinale: For 4 people: 4-course à la carte menu with a glass of wine is ready. You can click on the Mobile App to use the coupon, or print it from My Groupons at any time. To redeem your Groupon, follow the instructions in the coupon's terms of use. On the same day, I made an appointment for today at 12:30 PM, and you confirmed. Today I showed up at the restaurant and found it closed. Only then, when I opened the Groupon app, did I realize the restaurant is closed and will reopen on 01/02/[redacted], the same day the deal closes. I request a refund for the amount paid. It appears misleading to advertise a deal that can't actually be enjoyed. Below is the reservation with all the details. Hello Monica, We are pleased to confirm your reservation on our Groupon Reservation site: Customer: Monica De Ciuceis Email address: [redacted] Partner name: Il Cascinale Offer name: 4-course à la carte menu for 4 people Purchased offer: À la carte menu Reserved Coupon: VS-1S34-6YZH-BBRC-5B5P Appointment date 09.10.[redacted] - 12:30 Note for the partner

Hi Monica, We are happy to confirm your reservation on our Groupon Reservations site: GOOD MORNING I REQUEST A REFUND FOR THE ORDER AS IT WAS NOT POSSIBLE TO ENJOY EVEN AFTER YOU CONFIRMED THE RESTAURANT WAS CLOSED...IT'S A SCAM SINCE IT WILL OPEN ON THE DAY OF THE DEAL'S EXPIRATION Customer: Monica De Ciuceis Email Address: [redacted] Partner Name: Il Cascinale Offer Name: 4-course à la carte menu for 4 people Offer Purchased: À la carte menu Coupon Booked: VS-1S34-6YZH-BBRC-5B5P Appointment Date: 10/09/[redacted] - 12:30 Note for the partner

On August 10th, I purchased a Groupon with my American Express credit card for $[redacted] to receive an IPL treatment on my face. However, when I arrived for my appointment at Couture Med Spa Oviedo, they informed me that I was not eligible for the treatment due to my skin type. They advised me to contact Groupon for a refund. After unsuccessful attempts to reach Groupon at 1-[redacted], I contacted American Express customer service to dispute the charge. Despite multiple emails to Groupon requesting a refund to my American Express credit card, I have not received my $[redacted] reimbursement.

I bought a Groupon voucher for a facial that I haven't used yet because of the Covid-19 situation. I'm 74 years old and have been a loyal Groupon customer for years. Given the current circumstances, it's impossible to have a facial treatment while wearing a mask. The Groupon I purchased will expire on October 15, [redacted]. I tried reaching out to the salon, but they were unable to assist me and suggested I contact Groupon for help. I would appreciate a credit for the $45.00 that I paid for the voucher. Thank you in advance. Nance K.

On June 27, I made a $93 payment for two items that I have vague recollections of. One purchase was for three massages at a DC Office I can't recall the name of, and I only received two massages (the therapist was too rough, leaving a scar on my back, so I didn't go for the third). The other purchase was for six meals from Home Chef at $22.50, valid until October 8. I recently found this note and realized I never redeemed the meals. I am unsure how to proceed to claim the meals and would appreciate assistance. If obtaining the meals is not possible, I would like a refund for this portion of my $93 payment. Dealing with GroupOn has been frustrating, each attempt to seek help has been unproductive. This is my final attempt to resolve this matter.

Order No. [redacted]39 for an Orthopedic King-size Mattress was placed on June 22, [redacted], and received about a week later. After following instructions to allow the mattress to settle, we found issues with it. Initially, one side was uncomfortable with springs felt through the cover, and after flipping it, depressions formed quickly, making it uncomfortable again. In just three and a half months, the quality has deteriorated significantly. I am requesting a full refund and collection for inspection and disposal due to the poor quality. I have taken photos of the mattress, and can send them upon request to a provided email address for further review.

On October 10th, I noticed a Groupon charge for beginner gun classes in Illinois on my Paypal account, dated October 8th. I live in Indiana and already have my concealed carry permit. Although I viewed the offer, I did not make the purchase because I wouldn't travel over 2 hours for unnecessary classes. What baffled me further was receiving an email from Groupon reminding me about the item left in my cart, which happened to be the same gun class deal. How could I allegedly buy it on the 8th and still have it in my cart on the 10th? My account is [redacted], and the PayPal transaction is listed as Transaction ID 11H92885UR958091M and Invoice ID 4af33b7a-2[redacted]-ae43-0e89a88bbb50. The charge is for $95, and I kindly request a refund to be processed.

Hello, I am in need of immediate assistance regarding my recent order. I purchased a Hello Fresh Groupon for meals, but the code I used was invalid after numerous attempts. I encountered issues trying multiple cards, being told they were "prepaid gift cards" when they were not. This has taken up a significant amount of my time, and I urgently require a refund to ensure I have food available. Additionally, I made an impulse purchase of two pairs of boots, which were charged to my card before being shipped. The FedEx tracking information provided an expected delivery date of October 8th, but the packages are still labeled as "in transit" without any updates. I wish to cancel the order and receive a refund promptly, especially since the boots are now priced lower. I understand the challenges FedEx may be facing, but the lack of delivery timeline is causing significant financial strain for me as I live paycheck to paycheck. Given the circumstances, I kindly request a refund for both orders as the items have not yet been dispatched. I sincerely appreciate your attention to this matter as I navigate through this difficult situation. Thank you for your understanding.

I need assistance with my situation. I made bookings for two holiday breaks - one at Kings Court Hotel in King Coughton Alcester for 1st and 2nd May and another at King William Country Inn in Norfolk for 15th and 16th June. Due to Covid-19, these trips were canceled, and I have been issued refund vouchers. However, as the cancellations were not my fault and the desired holidays are not available, I request a full refund of £[redacted].00. With the challenges I faced in your system and my husband's health constraints, we are unable to plan another trip at the moment. I have sought a refund before receiving vouchers and seek a resolution promptly to avoid escalation.

I purchased Mari CannaRx CBD Oil and capsules at approximately $10 each. However, two weeks later, I discovered unauthorized charges from Vitrixadetox, totaling $89.73 and $89.72 on my account. Following a call to [redacted], I was informed that by using Groupon I had unknowingly signed up for a monthly subscription. Despite not being aware of this, the customer service representative mentioned that I agreed to it. I expressed my desire to return the CBD products, which were unused, for a full refund. Following this conversation, the call abruptly ended, and despite returning the products, I have yet to receive my refund. I trusted Groupon to prevent scams on their platform, and I seek your help in resolving this issue and retrieving my funds. Thank you, Cindy.

In February [redacted], I purchased a Groupon for two massages at 44th Street St. Health and Wellness, now known as Better Body Solutions. The massages were priced at $28 each, totaling $56 paid with my AMEX card. After using one massage, I discovered the name change when scheduling the second one. Due to a Covid extension, the appointment was rescheduled, but I encountered an issue with the voucher number. Groupon's online chat support assisted me by providing a copy of my payment statement and a partial credit card number. They also shared a phone number, [redacted] IL, which I attempted to contact without success. I questioned why I only received one voucher number for two massages. After contacting them, I received a new voucher number to replace the original one but unfortunately misplaced it in a rush to work. I now need either the original voucher reactivated or a new one issued for my second massage appointment. Thank you for your help. - J.A. Kranis

Hello, I purchased voucher order# [redacted]43 back in June with the intention of using it at Finchley Back Care Centre. Despite repeatedly attempting to book online, I have been unable to secure an appointment due to apparent unavailability. As the voucher is set to expire on Monday, October 19th, I suspect this challenge may be related to the ongoing Covid situation. Fortunately, the center does have openings on Fridays if reservations are made by phone. I have a couple of queries: - Can I present a printed copy of the voucher at the clinic if I schedule via phone? - In the event that this option is unavailable, I may need to request a refund. Given the lack of available appointments through your booking system since my purchase, this outcome seems necessary. Your prompt response is greatly appreciated, considering the impending expiration date. Thank you, Pinto

I encountered an issue with my credit card while purchasing a mattress cover. I mistakenly input the wrong expiration date but corrected it later on. To my surprise, I was charged for two identical mattress covers and then another one the following day. I immediately contacted customer service through chat, explaining that I only intended to order one mattress cover, but they claimed the orders had been shipped, and they couldn't cancel them. I returned the extra covers unopened, but I haven't received confirmation of their return. As a senior on a fixed income, buying the mattress cover was a financial stretch for me. I believe this situation is exploitative towards the elderly. I had to stop payment through my bank, which unfortunately affected my credit. The bank noticed the duplicate purchases, which I denied, but the charges still went through. I have tried to resolve this with the bank, but they couldn't decipher the information the company provided. I feel frustrated as there seems to be no direct way to resolve this other than through chat support. I am considering escalating this by contacting the Better Business Bureau or seeking media attention to address this matter.

We bought a Giovanni's Ristorante Groupon Dinner for two with wine, which initially had no restrictions on dine-in or carryout. Due to the pandemic, I contacted Giovanni's and was told by a manager that the groupon could be used for both dine-in and carryout, with an extended expiration date of 10/23/20. When I attempted to use the groupon on 10/10/20, Chris from Giovanni's informed me it was now "Covid dine-in only," despite my previous conversation with the manager. Chris became aggressive when I tried to explain and kept insisting on "Covid dine-in only." Following my doctor's advice, we avoid dining in restaurants during the pandemic and have been utilizing carryout and curbside services instead. Despite Chris's rude behavior, we are willing to give Giovanni's another chance to honor the groupon for our carryout order. If they persist in refusing, we request a full refund of the $32.10 we paid for the Giovanni's groupon.

I ordered a Mattress Cover, but encountered issues with my Capital One Credit Card. They sent me a new card with the same number but a different expiration date, causing them to inadvertently charge me for 3 covers. After clarifying this with Capital One via email on August 5th, I was still charged incorrectly. Groupon advised me to update my credit card information, but even after contacting their support on the same day, the issue persisted. They charged me for two covers on August 6th and one on August 7th, totaling three. I refused delivery of the extra covers and returned them unopened. Groupon sent excessive paperwork to Capital One, which I couldn't decipher due to poor copies. Being 73, I feel taken advantage of and believe this situation constitutes Elder Abuse. I'm unable to afford these unauthorized charges and am struggling to resolve this issue with Groupon.

Good morning, I recently bought a Groupon for a one-night stay at the Great Wolf Lodge in Charlotte, NC, for my daughter and her family. The Groupon order number is 1[redacted]04-[redacted], scheduled for December 10, [redacted]. While I am listed as the traveler, I purchased it as a gift for Ashley Bryant, my daughter, and her family. I noticed that my name, Kim Cheek, is listed as the traveler, but I need to update this information to avoid any issues during their check-in. Could you provide guidance on how to proceed with changing the traveler's name on the reservation? Thank you.

Hello, I received a Groupon from my daughter for 3 Spinal Decompression Treatments with Consultation at the Toronto Spine and Sports Clinic. The Groupon code is VS-2NM7-T7YC-K2ZL-H7C2. After speaking with the doctor over the phone, I was informed that I am not a suitable candidate for the treatments as he is unable to treat me. Therefore, I would like my daughter, Youli Arsenault, to be refunded for the purchase. The doctor did not use the Groupon since I was deemed ineligible for treatment. I have been advised to inform Groupon about my ineligibility for care due to my medical history. Kindly confirm receipt of this email and provide information on when my daughter will be refunded. Thank you, Toula F.

Dear Groupon Customer Service, I bought three promotions for "One-hour Trail Rides for Two" at Sophie's Safe Haven in Jackson, NJ on January 8, [redacted], paying a total of $[redacted]. Originally with an expiration date of July 6, [redacted], it was extended until November 6, [redacted] due to Covid-19. I have been trying to contact them at [redacted] to schedule the rides, but I can only reach a full voicemail inbox. I left messages earlier without any response and now can't even leave a message due to the full inbox. I have been attempting to schedule the rides ahead of the extended expiration. If they are not operating, I would like a refund. The order numbers are [redacted], [redacted], [redacted]. Thank you for helping me with this matter. Best regards, Joann G. Email: [redacted] Cell: [redacted]

I, Sabine Scholz, purchased a Groupon voucher (VS-4B5N-M3NW-N37Y-K227) for guitar lessons at the Munich International School of Arts for Basti Scholz. Despite attempting to contact the school via phone and email, we did not receive a response. After reaching out again at the beginning of October before the voucher expiry on October 7th, Mrs. Baumann from the school informed us that the voucher was no longer valid and advised us to contact Groupon for a refund. I can provide screenshots of the emails and voucher if needed. For further information, please contact me at [redacted] Kind regards, Sabine Scholz.

I purchased a Groupon deal from Danyel Nicole Beauty Inc. for a Brazilian Blowout, scheduled my appointment for October 15th at 3:00 P.M., and was alerted of the cancellation policy and gratuity charges through a reminder from the Booky App. However, when I arrived 10 minutes early, I was informed by Danyel that she needed to reschedule due to her busy day. Despite my unavailability for the next day, she insisted on rescheduling me for a future date. When questioned about the short notice for rescheduling, Danyel was dismissive and eventually offered to take me in after some delay, but I noticed no COVID-19 safety measures being followed. Frustrated by her unprofessional conduct, I have decided to escalate this matter to Groupon and requested a refund for the voucher, urging them to reconsider working with Danyel in the future due to her unsafe practices and poor customer service.