On ******** I purchased * groupons for glasses at Optical Experts in Peoria, AZ. * for...

GetHuman5313684's Refund My Order issue with Groupon from September 2020

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman5313684's own words
get a refund for groupon not used. ... On ******** I purchased * groupons for glasses at Optical Experts in Peoria, AZ. * for eye exam, single vision lens and frame, and one for eye exam and $*** towards new frames and Progressive lenses. *I was misled about the groupons I purchased. It was my understanding that when I purchased a groupon for glasses from Optical Experts in Peoria AZ that the price on the groupon was what I would expect. $**.** for an eye exam, single Vision Lens and frame. and $**.** for eye exam and $*** towards new frames and progressive lenses. This was not the case. **Today, on *********, I used the coupon for the Progressive Lens, eye exam and frame. I was charged $***.**. So, I actually paid $***.** which included the $* *.** I paid to Groupon. WAY MORE than I expected, obviously, but I needed those glasses. **I DID NOT USE the coupon for the single vision lens and frame, although the website says that both coupons were used on *********. I am REQUESTING A REFUND of the $**.** for the single vision lens and frame that was not used. *My contact information is: Carolyn Beardsley ***-***-****. My email is *****@***.com.
I did not understand that the price I paid did not cover the glasses in total
refund purchase price for one of the groupons
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Groupon

eye glasses from Optical Experts, Peoria AZ
Refund My Order issue
Reported by GetHuman5313684
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 35780 others
0 customers following this

Timeline

GetHuman5313684 started working on this issue
Sep 29th, 2020 6:52pm
GetHuman5313684 indicated the issue is not fixed yet.
Sep 29th, 2020 11:32pm