Groupon Customer Service Issues

I have frequently purchased group deals and recently got one for a dip manicure at Osley Beauty Spa. Upon calling to schedule, they informed me of an additional charge. After explaining I had a Groupon, they mentioned only one specific girl honors it at the advertised rate. Disappointed with the situation, I visited the spa to address my concerns and was told the same story about the staff. Realizing the Groupon should cover the service cost, I am dissatisfied with the situation and wish to return the three unused manicure vouchers purchased for my daughter, granddaughter, and myself. I am uncomfortable with the extra charges and would appreciate assistance in resolving this matter as I do not wish to return to the spa.

I am having trouble locating my voucher for download. I purchased a MOT voucher for £18 from Groupon International GmbH to use at National Tyre company. I paid through Paypal and have the receipt dated February 23, [redacted]. The Groupon item number is 0a0fdfda-[redacted]-11ea-99ca-5254ee9f4f6f. I sent the payment to Groupon International GmbH at [redacted], according to PayPal. I have not found any evidence of receiving the voucher and urgently need it for my MOT, which was delayed by 6 months due to the Covid lockdown. I only received an online notification mentioning the Groupon code DV349. However, National Tyres is requesting £27.42 for the MOT, when it should be covered by the missing voucher. I have been unsuccessful in contacting Groupon. Your assistance would be greatly appreciated. A. Corbett

On August 9, [redacted], I bought two Groupons for Optical Experts in Peoria, AZ - one for an eye exam, single vision lens, and frame, and another for an eye exam and $[redacted] towards new frames and Progressive lenses. However, I felt deceived because the actual prices I paid at the store did not match what was advertised on the Groupons. In my recent visit on September 29, [redacted], I used one of the Groupons and ended up being charged $[redacted] for the Progressive Lens, eye exam, and frame, which was significantly more than I had expected. I did not use the second Groupon for the single vision lens and frame, although the website incorrectly shows that both were redeemed on September 25, [redacted]. I am now seeking a refund of $31.88 for the unused portion of the Groupon. My name is Carolyn Beardsley, and you can reach me at [redacted] or through email at [redacted]

I have a Groupon that was not expiring until the end of November, but I received an email today informing me that LuLu Asian Kitchen has closed. The email provided links for further assistance, but when I tried to follow them, I couldn't get through. I am unable to find the option to trade in my Groupon when I access my account. I would like to proceed with the trade-in option mentioned in the email, but I am unsure how to move forward. Here is the notification I received from Groupon about the closure of LuLu Asian Kitchen.

On September 13, [redacted], I signed up for A&S Window Cleaning service and made a payment through Paypal. Paypal charged my VISA $[redacted] and sent it to Groupon. Despite two attempts via Groupon Chat, they claim they never received the payment. However, A&S Window Cleaning shows a refund. I had canceled my order before Paypal charged my VISA, but the payment went through unexpectedly. Here is the response I received from Paypal: "Hello Yvonne, this is Chester from Paypal. I apologize for the inconvenience you are experiencing. After verifying, it appears that Groupon has not processed a refund for the $[redacted] transaction. Rest assured we are not withholding your funds. I recommend reaching out to the merchant for proof of the refund. If a refund is issued, we will inform you promptly! Please feel free to respond when convenient, and we will reply promptly." I plan to contact the Better Business Bureau and Consumer Protection service if this matter is not resolved promptly.

I am having trouble becoming a member. When I try to sign in, it says my email is already registered but then won't let me proceed. Despite trying various ways, I can't access the site to make a purchase. I need to speak to someone for guidance. Please provide a functional phone number so I can resolve this frustrating issue. If there's no one available, leaving a message with my phone number will ensure I can call back. I am eager to resolve this problem and am feeling quite frustrated with the process. Thank you. Jim May

I purchased a yoga pass in June but couldn't use it due to lockdowns and limited availability. Unfortunately, I'm unable to contact the merchant as their emails bounce back, and they don't answer the phone. I left a voicemail but unsure if they'll get back to me. The studio isn't far, but I don't want to go there if my pass is useless. I've emailed Groupon support multiple times with no response. I feel very frustrated and don't know what to do except dispute the charge. I believe a partial refund of $41 is fair.

I received the order containing two large items, one delivered yesterday and the other today. The second item is being picked up today by the same delivery person who brought it, as there was no space on his van for me to decline the delivery. I am looking to return both items and request a full refund. Could you please provide details on when the other item will be picked up and confirm the refund process for both items? Thank you for your recent order! Your purchase on 28 September [redacted] included a Small/White Radiator Cover priced at £29.99 and a Large/White Radiator Cover priced at £52.99, with a total of £86.96 including shipping and handling. I appreciate your assistance in this matter. Best regards, M.S.

Due to the COVID-19 situation, I have two Groupons that I am hesitant to use: 1. CMX Movie tickets (2) expiring on 4/18/20. 2. Spa Amore massage expiring on 5/20/20. Even though Groupon extended the expiration dates due to the pandemic, I am still concerned about going to crowded places due to my age and family circumstances. Given that I am over 70 and have had family members affected by COVID, I would prefer a refund to my credit card for the mentioned vouchers to alleviate financial stress. If not feasible, Groupon Bucks for meal delivery, etc., would be appreciated. Thank you for your understanding and support during this challenging time. Sincerely, Jennifer T.

On September 19th, I purchased one of your 50% off hampers, a novelty item for £3, using Groupon code 6KMGQ5UDMA. Unfortunately, I have been unable to redeem the code with the delivery company. Despite numerous attempts to contact them via phone and email, quoting the Groupon code, I have not received any response or the item itself. Even though the cost was minimal at £3, I am disappointed in the lack of communication and action, especially since Groupon has already charged my bank account. This experience has left me hesitant to make future purchases through Groupon due to the difficulty faced in this transaction. I would appreciate any assistance you can provide in resolving this issue promptly. I look forward to hearing from you. Thank you. - Adrian G.

I recently bought a piece of wall art from Groupon featuring Dubai but had to return it. To my surprise, I was informed that instead of a credit card refund, I can only receive Groupon bucks. This policy wasn't mentioned when I made the purchase, and I've always received refunds back to my card before. I spoke with a customer service representative via chat, and after some questionable interactions, he abruptly ended the conversation while I was responding, falsely claiming a disconnect. This unprofessional behavior is concerning. I insist on having my refund processed back to my credit card promptly to avoid escalating the issue. I am an active Groupon customer, and this experience has left me quite disappointed. Kindly refer to my account details for the necessary actions. Thank you.

I recently placed an order and encountered an issue where a tablet I had viewed months ago was automatically added to my cart and could not be removed at checkout. Despite canceling the order shortly after, I noticed that the tablet was still purchased, causing my account to potentially go into the negative. I am reaching out for assistance as the usual customer service options seem to be unavailable. This situation could leave me without funds. I am also contacting my bank to address this. Please contact me at [redacted]. Thank you.

Dear Customer Service, I have been a loyal Groupon customer for several years. I have been attempting to reach out regarding a product issue with the BELDRAY BEL [redacted] HANDHELD GARMENT STEAMER. This product is extremely faulty, poorly designed, and poses a safety hazard. Despite following the usage instructions by using minimal water, the steamer still releases scalding water, causing burns and spillage. I have been trying to return this product since I purchased it, but it has been incredibly challenging to reach customer service, especially during the lockdown. As I still require a steamer, I am hopeful that you can facilitate either a refund for the faulty product or provide a replacement of higher quality. Your prompt attention and assistance in resolving this matter are greatly appreciated. Thank you, T. Williams

Trade-In Frustration! Disappointing Experience and Lack of Assistance I am disappointed with the trade-in process and the loss of my money. Unfortunately, I was hospitalized and unable to participate when the trade-in offer began. As a long-time customer who has experienced losses on expired Groupons before, I was hoping for better service. I've been trying to utilize my $68.75 in Groupon Bucks from the original service that I never received due to the vendor not responding. I have only been offered $9.50 in credit for a new service, which doesn't seem right. I kindly request that you review my account and assist me in applying this credit to a new purchase. Thank you, Lucy W.

I am disappointed with the trade-in policy and the loss of my money. Unfortunately, I was in the hospital due to a heart attack during the trade-in period. As a loyal customer who has faced losses due to expired Groupons in the past, I expected Groupon to honor my trade-in request, which I have been unsuccessful with so far. Even though I just noticed the fine print today due to my hospitalization, my account clearly shows $68.75 in Groupon Bucks, but the trade-in value offered was only $9.50 when I tried to use it for a new service. I would like to utilize the full amount of $68.75 using a combination of Groupon Bucks and trade-in value. I believe it should all be under Groupon Bucks instead of being separated. I have already reached out to support multiple times without a satisfactory resolution. - L. Wojdyla [redacted] [redacted] Please review my account promptly.

Dear Groupon Customer Support, I recently contacted [redacted] regarding an issue with an order. Despite my attempts to purchase the Personalised Sterling Necklace with the name "Sharon" for $25.00 along with additional items, the final checkout price did not reflect the correct amount as advertised at $39.00. The price displayed was $[redacted].95, which is not the deal I intended to purchase. I would like assistance in rectifying this matter promptly. I appreciate your prompt attention to this issue. Sincerely, Noel O. Shepparton, Vic. [redacted] Australia

I'm experiencing difficulty using two vouchers bought through Living Social. The first voucher, LG-RF76-WLFC-KZ9V-CH1P, was canceled by the merchant this week, which I postponed due to COVID. The amount paid was $49.00. The second voucher, LG-3XSJ-VKW7-MSJ9-N72T, expired unused, and I was planning to use it toward a sunset cruise. However, due to COVID and the poor air quality in CA from high smoke levels, we are unable to proceed. My husband and I are at high risk for complications from COVID, so we've been cautious since March, limiting activities and contact. Kindly refund the total of $89.00 I paid for both vouchers, as per your policy stating that the amount paid never expires. I'm happy to provide updated Visa information upon request.

I scheduled an appointment for an oil change at Unique Automotive & Detailing. Despite waiting for an hour, I was asked to return later, leading to additional wait time. The staff then advised me to come back the next day, which my husband attempted, only to find the service still unavailable due to their workload. I've been trying to contact them to reschedule, leaving voice messages without any response. This kind of service experience is disappointing, and I am requesting a refund for the Synthetic Blend Oil Change with Tire Rotation or Aquapel service.

Madam, Sir, I am confused! I still have not received the following items: the 4D insoles, 1 peeler. You indicate that they are in use. I will have to stop ordering from GROUPON, due to the lack of follow-up and seriousness with orders–this is not the first time. I had not made any complaints, considering the issues in contacting you. I am truly disappointed. When one is a customer and pays, it is entirely normal to be satisfied, which is not the case here!? From now on, I will be a customer on another site where service is much more serious.

I placed an order for a waist trainer on 9/28, but I have not received the product even though it shows as delivered. A friend who also ordered the same Groupon received a different product from what was advertised. I do not want a reshipment as the product is not as described in terms of quality or vendor. This has happened to me multiple times with Groupon goods, and I am disappointed in the inconsistency. I kindly request a full refund. Thank you.