Did not realise transaction took place and my husband booked same deal. I noticed on my...

GetHuman5181522's Refund My Order issue with Groupon from August 2020

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman5181522's own words
Did not realise transaction took place and my husband booked same deal. I noticed on my credit card account that in fact my transaction did go through on the ******** but never received a confirmation email. It does say on free cancellation up to ** hours before. The offer code is *********. It is the Dumfries hotel on the ** August. Please help as it means I have paid ** pounds and my husband has paid ** pounds for this one night deal.

GetHuman5181522 did not yet indicate what Groupon should do to make this right.

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Groupon

Refund My Order issue
Reported by GetHuman5181522
Aug 20th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 38005 others
0 customers following this

Timeline

GetHuman5181522 started working on this issue
Aug 20th 9:29am