Groupon Customer Service Issues

I purchased two massage services after carefully reviewing the offer. However, upon calling the provided number, I was instructed to book appointments online. To my surprise, the Groupon vouchers were only valid on Sundays and Mondays for the next four weeks, with limited hours on those days. This information was not clearly stated in the advertisement, leading to confusion. I am now seeking a refund to explore other service options. I made the purchase of two vouchers using PayPal for payment.

Hello, I recently purchased a Groupon for Botox but realized that the fine print does not specify if it is valid for new customers only. When contacting the Botox facility, they mentioned they have discussed changing the fine print with Groupon, but it has not been updated yet. I appreciate using Groupon and plan to continue doing so; however, I prefer a refund instead of Groupon credits as I do not want to be rushed to use them within a certain timeframe. Since the Groupon fine print does not mention the restriction for new customers, could you kindly process a refund for me? I would gladly use the refunded amount for future purchases, such as Botox at a different location or any other deals available on Groupon. Thank you for your assistance.

I noticed that Groupon has marked my order as complete, but it's actually not. The tracking details are missing now since the page has been updated incorrectly. The tracking showed my package at the Hermes depot on May 21/22 with a 24-hour delay expected before delivery, but it seems to still be at the depot according to the last update I saw. It's now June 17th, and I have yet to receive the parcel. I tried contacting support via digital chat and provided the order number a week and a half ago, but no response has been received. I'm quite disappointed with this experience as I have been a loyal Groupon customer. I kindly request assistance in tracking my parcel and resolving this issue promptly. Thank you, Mark S.

Hello Groupon, I urgently need your help. I bought two scooters for my twin sons' birthday this Sunday. Although they arrived on time, I was dismayed to find both scooters are damaged beyond repair. The boxes appear damaged too, possibly due to something heavy falling on them during delivery. I've taken photos. Given the approaching weekend, I fear I won't receive a timely response or resolution before the birthday. Unfortunately, I can't return the scooters as I have no other gift for my children on such short notice. Additionally, I had a baby on Tuesday and am recovering from a traumatic C-section, limiting my ability to purchase an alternative gift. Considering the extent of the damage, I believe a refund is a reasonable request. My husband may attempt to fix the scooters, but it's not ideal. I hope Groupon can also address this with the delivery company as the damage seems to have occurred in transit. Could you please confirm the refund process or suggest an alternative solution promptly? We are in a challenging situation, and I trust Groupon, as I have been a loyal customer. Thank you for your assistance. Kindest regards, Louise Sent from Samsung Mobile on O2

On 6/19/[redacted], I purchased Groupon # VS-857L-YBHS-94XN-42RS for a PA State vehicle inspection at Auto Max LLC for $21.37 while on sale. Today, when I called to schedule the inspection using the Groupon, they mentioned an additional charge of slightly over $20 for taxes, 'hook-up fees,' and the sticker. I disagreed, stating that the only legitimate extra fee would be the $4 for the sticker in my state. Auto Max LLC suggested contacting Groupon for a refund if I wasn't satisfied. I used PayPal for the Groupon purchase and request a refund of $21.37 to my PayPal account. I'm filing a complaint against Auto Max LLC for false advertising and unfair charges. Groupon should reconsider allowing them to advertise on their platform. Looking for a response on the refund process. Thank you, R.D.

This morning, around 10 am on June 21st, I unintentionally placed an order on the Groupon website via my iPhone. I meant to browse but ended up finalizing the purchase without confirming my address or choosing gift cards. By 2 pm, I received an email confirming my order. I managed to cancel the local service coupons but not the shipped items. I inadvertently selected to receive "Groupon Bucks" for a dog bed purchase and prefer a credit card refund over $[redacted]. Even though Groupon now offers full refunds, I only learned from customer reviews that the money is credited for future buys. I find it misleading that Groupon promotes full refunds without clarity on the credit usage policy. I am seeking a full refund back to my original payment method.

I recently came across a 90-minute walking tour in Savannah, GA sponsored by Journey By Faith on the Groupon deals section for Savannah. The price was $25 for two, with a markdown to $20 for that day. I made sure to read all the details before purchasing because I've had issues with Groupon in the past. However, to my surprise, the fine print specifying that the tour is only valid from Monday through Thursday was only shown after I bought it. This is disappointing as we will be in Savannah from Thursday night until Monday morning, making the voucher unusable. It would be great if Groupon could display the important details like this before the purchase is confirmed. I hope for a refund due to this oversight.

Hello, I have purchased 2 Groupon vouchers for the restaurant "Au Bon Art" in Courcouronnes but would like to request a refund as the available dates do not suit me. How can I proceed, please? Additionally, I had also purchased Groupon vouchers for the Paris aquarium with a validity date of April 3, [redacted]. Given the circumstances related to COVID-19, is there a new validity date available? Or can we request a refund? We were hoping to take our grandchildren on Wednesday, June 24, which is the day after tomorrow. Lastly, we bought a Groupon voucher for 2 entries to Château de Chambord. We had printed the vouchers and presented them at the castle entrance, but were informed that we needed to contact you via the internet and receive the tickets 5 days later, which was too late. I would like to request a refund for these tickets as well. Hoping for a prompt response from your services. Kind regards, Mrs. A.G. Annie

I have been struggling all day once again to use my account to purchase a voucher for a hair salon in Toronto after receiving a promo code valid for one day only. The site seems to be malfunctioning, as I am unable to update my payment method without it asking for a USA code, which is not relevant as I am in Canada. This issue has caused me to be unable to apply my 50% off code. Attempts to contact support via live chat have been unsuccessful, with no answer on the phone either. I was attempting to purchase a voucher for EN.R.G Hair & Skin Studio in Toronto. I hope this can be resolved so that I can obtain the discount. Not having my visa card added is a significant problem that seems associated with a mix-up with USA Groupon on your site.

I would like to make some adjustments and add a $10 discount to my order for the Dr. Pen A6 Derma Pen Rechargeable & Adjustable Microneedle System with 10 Cartridges. The order with Tracking Number: [redacted][redacted]52 needs to be confirmed with this discount. As for the order for the Dr. Pen Derma Pen A6 Rechargeable Microneedle System & 10 Cartridges, I would like to cancel it. The same tracking number applies to this order as well. I encountered some issues with my coupon codes, specifically SAVE and SVJ2L4, and was unable to apply them during checkout accidentally. The lack of immediate customer service availability and delayed responses via chat and email have made it challenging to address these concerns promptly. I canceled the orders within the given time frame but did not receive confirmation of the cancellations. Subsequently, I attempted to re-order with my eligible discounts but faced expiration issues with the $10 off groupon. I urgently need assistance in ensuring the cancellation of the duplicate orders, and I am frustrated by the lack of communication from the company. I intend to resolve this matter by contacting customer service during regular business hours on Monday. Please confirm the cancellation of the two duplicate orders and provide support in applying my discounts and codes correctly to proceed with my purchase. Thank you.

Subject: Issue with Groupon Purchase and Refund I recently bought a Groupon deal from EveXia Vein Centers and encountered some problems. I made two purchases, forgot to use the SAVE promo code for the first one and was refunded. For the second purchase, I realized there was no way to schedule an appointment, so I cancelled. However, the refund for the second purchase hasn't shown up on my credit card, and I'm still being charged $[redacted]. I've tried to contact the company, but the phone number is incorrect, and their website doesn't exist. I even visited their address, a doctor's office with no mention of EveXia Vein Centers. I'd appreciate it if you could ensure I receive the second refund. It's frustrating dealing with an apparently non-existent company through Groupon. Please let me know via email once the second refund has been processed. Thank you for addressing this matter. Best regards, Marga M.

Regarding Ticket # [redacted]2 (order number 1[redacted]05-[redacted]), On June 9th, [redacted], I acquired a Home Chef Groupon. The Groupon instructions directed me to click on "Redeem Online," however, this option was not available on the voucher page or anywhere else on the site. After a chat with a representative, I was advised to go to the Home Chef website to redeem the voucher. Despite my concerns about how Home Chef would recognize the Groupon voucher and my request for redemption steps, the representative only referenced a "discount code" without providing the specific code needed on the Home Chef site. When I requested to speak with a supervisor, I was informed this was not possible, and my ability to respond in the chat window was suddenly disabled. Despite promises to escalate the issue to a supervisor, no further contact was made. After numerous emails to Groupon support for assistance, I ultimately requested the cancellation of my order on June 18, [redacted], due to the frustration of navigating the redemption process and the lack of support from Groupon in addressing my concerns. Kindly process the cancellation of my order. -Joseph S.

On June 15, [redacted], I purchased a BJ's Membership discount through Groupon for -$40.00. Upon completion, I expected to receive a confirmation email at [redacted], but did not. Despite contacting BJ's, they could not locate my record, and directed me back to Groupon. My bank statement shows the transaction as DB DEBIT-GROUPON INC GROUPON COM IL auth#. [redacted] 6/15/2[redacted][redacted]. I am seeking resolution by either receiving a refund to my card or applying a $40 discount to my BJs membership under the name Ivy Tigs Sr.. I can provide card details upon request. I await your response. Thank you.

Hello, I am extremely dissatisfied. Automatic request handling with no follow-up???? EX [redacted]2 Indeed, - Car inspection voucher in Donzère. The mechanic unsubscribed from Groupon in February [redacted]. Groupon continues to promote this service. I ordered 2 inspections, asked for a refund, received 2 refund vouchers, but only one was refunded. ??? When will the second refund be processed?? - Visor helmets. Placed 2 orders, they no longer appear in my order list, the order of 2 pieces is still pending delivery ??? Requesting a refund - Set of pots HG 16 SSG mentioned as delivered but unfortunately not received today ?? Need clarification - Batch of plants, a disaster as half of the plants were rotten. I eagerly await the resolution of this unbearable situation that is causing us a lot of time. It is impossible to reach you by phone at 09 70 73 20 00. Unacceptable behavior and not professional. I will file a complaint, contact the consumer association. I cannot stand being taken advantage of. JC LAURENCON Phone 06 72 54 59 48

I recently purchased a Groupon deal for Sweet Swirl Rolled Ice Cream, paying $20.00 for $30.00 worth of product. The offer did not specify that the full $30.00 had to be spent at once. During my first visit, the staff did not mention the requirement to spend the entire amount in one go. They gave me the impression that I could gradually use up the $30.00. However, upon returning to the store, I was informed that the deal had been fully utilized and that I should have spent the entire value on the initial visit. They suggested contacting Groupon for a resolution. While their ice cream is delicious, it is not worth $20.00 per sundae.

I am trying to cancel my Groupon order number [redacted] for Ocean Creek Resort in Myrtle Beach, SC, with a check-in date of July 15 to July 19, [redacted]. The cancellation policy states that I can receive a full refund until June 30, [redacted], at 3:00 PM (in the timezone of my destination) via the My Groupons page. Due to the Coronavirus Advisory in Myrtle Beach, South Carolina, and the increase in Covid-19 cases, I am trying to cancel. However, when I attempt to cancel, I am informed that I can only receive a refund in Groupon Bucks instead of back to my original payment method, contrary to the policy I agreed to. I request a refund of $[redacted].16 to my original form of payment, my Wells Fargo VISA, as stated in your policy deadline of June 30, [redacted], at 3:00 PM.

I was informed that a refund was issued to me on Tuesday, June 13th. The reference number provided was 1[redacted]81-[redacted]. However, upon checking, this number seems to correspond to an order for boxes of sweets on Groupon. I have been trying to contact them without success, as they are not responding to emails and the live chat feature is no longer available on their website. I am unsure if the refund will be processed back to my bank account or Paypal, or if it will be restricted for use only on Groupon's website.

Ref: Order No. 1[redacted]04-[redacted] placed on March 18, [redacted] under the name D. Irwin for a one-year subscription to the Tampa Bay Times. To date, I have not received any newspapers. Despite writing to you multiple times, I have not received a response. I kindly request either the delivery of the newspaper or a refund totaling $57.20. It would be greatly appreciated if a representative could contact me at [redacted]. It is frustrating to repeatedly request a product that was purchased through your company. Please inform Tampa Bay Times to commence delivery of the newspaper or process my refund promptly. Thank you in advance for your attention to this matter.

Order # GG-FTKS-SYKN-2RXF-NM64 was unexpectedly fulfilled with 3 pairs of pajamas instead of 1 as intended. The shipping document indicated a quantity of 2, causing confusion. The desire is to exchange 2 pajama pairs for specific color combinations of blue shorts with blue top and fig shorts with black top, reserving the third pair with gratitude should an exchange not be possible. Assistance is required in accessing groupon.com/mygroupons for return instructions. The hope is for Groupon to facilitate the exchange request and provide guidance on accessing the necessary return information. Any support in resolving this matter is greatly appreciated.

Hello, I am Pamela Lugo. I made a purchase on May 29 through Groupon. While I received the blanket I ordered, the CBD gummy bears never arrived. According to FedEx, the package was handed over to USPS without an apartment number, leading to its return to Groupon. As it has been a long wait, I no longer wish to receive the CBD bears. Kindly process a refund for the amount, as it's important to me not to lose over $45 without receiving the order. I contacted the post office yesterday to gather this information since I had difficulty reaching Groupon. Thank you for addressing this issue. Pamela J Lugo.