Groupon Customer Service Issues

Hi, I recently ordered a Groupon deal and have not received the voucher. I was charged $**.** on my Visa ending in (*****) and I am unable to request a refund without the voucher. I prefer not to engage with the merchant and have faced issues getting Groupon tickets in the past. It has been a while since my last Groupon purchase. Thank you.

I am having difficulty connecting with a live person or speaking over the phone, which is very frustrating. Despite sending numerous emails, I have not received any resolution. It has been challenging to obtain my refund for an order placed yesterday where I was charged $85.00 without receiving the voucher. Following the instructions provided, I could not request a refund, as I never received the voucher and do not wish to engage with the merchant. I initially reached out on May 24th, [redacted], and I am still awaiting a response today. I am dissatisfied with the service and after receiving my $85.00 refund, I do not plan to continue using this platform. I have two main reasons for requesting the refund - firstly, the non-receipt of the voucher, and secondly, my reluctance to interact with the merchant. The situation is frustrating, and I hope for a resolution soon. - J. Rodriguez

I spoke with a live manager who assured me the credit had no expiration date. However, when I checked recently, the credit had disappeared, and the customer service representative was only willing to refund $18 of it, claiming the other part had expired. I am confused as to why parts of the same credit have different expiration dates. The representative was unhelpful and wouldn't provide further assistance. I want this matter resolved and the remaining $18 credit reinstated. I specifically remember being told there was no expiration date during a previous conversation with a manager. I expect the company to honor what was promised to me. I would like the call log reviewed to verify my claims as it is on record. This situation is frustrating, especially considering the current limitations due to the pandemic, and I hope for a fair resolution.

Dear Customer Service, I mistakenly ordered two of the same T-shirts instead of one. The order number is #[redacted]. Kindly adjust this error in my account and ensure only one T-shirt is sent to me. I hope to avoid the hassle of returning the extra shirt. The order was made around 9:50 AM on Tuesday, May 26, under the name Marc Lawrence. Your prompt correction is greatly appreciated. Please confirm receipt of this message and that the order has been corrected to one T-shirt. Thank you.

I need to cancel my Groupon purchase for bobbleheads because the shipping fee is not what I expected. The vendor informed me that the $25 fee applies per bobblehead, not for the whole order as I thought. It is too expensive for me, so I asked the vendor to cancel the order. However, I am unable to find how to do it on my account. Please contact me at [redacted] for assistance.

Hello Christine, Thank you for your recent order. Items that will ship require no further action, and for items that must be redeemed, please refer to the "View Redemption Instructions" link for guidance. If you need to make changes or cancel your order, please consult our FAQ page for assistance. If you do not already have our app, feel free to download it, now ranking as a top 25 app in the US! Details of your order placed on May 18, [redacted], with Order Number 1[redacted]65-[redacted], are as follows: - LITEUP125 Premium Solar String Lights (Multiple Colors & Quantities) White 1-Pack - Quantity: 1 - Price: $16.99 - Subtotal: $16.99 - Tax: $1.42 - Shipping & Handling: $3.99 - Total: $22.40 For any changes to your shipping information or to track your order, you can visit your account to make any necessary adjustments. Your order will be shipped to the address provided, and you will receive a shipping confirmation email once it's on its way. Please allow 24-48 hours for tracking information to be available from the carrier. Your purchase is subject to Groupon's Terms of Use and Privacy Policy. If you have any concerns about the pricing, please reach out for further assistance.

He intentado contactar con el servicio de Atención al Cliente en varias ocasiones desde abril, pero no recibí respuesta. En enero, mi hija me regaló un cupón para Mas Belleza en Alcorcón, Madrid, pero no incluyó el número de teléfono del centro. Después de buscar en internet, encontré un número que parecía no funcionar ya que se desconectaba durante las llamadas. Tras varios intentos, un contestador mencionó que ese número no existía. Intenté comunicarme a través de los teléfonos gratuitos indicados, pero nunca respondían. También recibí mensajes en mi correo que no solucionaban mi problema. Cuando finalmente encontré esta página, parecía no estar operativa. El cupón tiene validez de seis meses para reservar cita, pero debido a la situación actual del coronavirus en Madrid y las restricciones de movimiento impuestas por el estado de alarma, programar una cita se ha vuelto imposible. Dado este inconveniente ajeno a nosotros como clientes, y considerando la falta de verificación de los datos por parte de la empresa emisora del cupón, prefiero solicitar el reembolso del importe a la cuenta de mi hija, quien realizó la compra. El número del cupón es VS-NGRF-JBCL-YTMZ-3XFM.

I need assistance with a recent order issue. I purchased a phone and a case on May 2nd with a delivery date of May 11th. However, the package was supposedly delivered on May 9th, which I did not receive. I have been in communication with Groupon since that day regarding the missing phone. Initially, after many chat messages, I only received the case. I then asked for the tracking number for the phone but was informed that the merchant only sells cases. They mentioned that the manufacturer would reach out to me, but I am yet to hear from them. I tried contacting Groupon through a found number but their office was closed. I am unsure how to proceed. Can someone please call me back at [redacted]? Thank you.

I attempted to use my Grumpy Goat Seafood Cantina voucher over the weekend, only to find out that they no longer accept Groupon vouchers, which has apparently been the case for a few months now. It's disappointing that there was no communication about this change, as it led to an awkward situation at the restaurant. This has happened before, and I feel let down. The UPC voucher code I have is [redacted]5, and I paid $21 for $40 worth of food. This experience has made me lose trust in Groupon. I request a refund of $21 to Judith G. Lawrence promptly. I find it concerning that Groupon keeps promoting deals for the same restaurant that no longer accepts their vouchers. I have received multiple emails with offers, which seems misleading and make me question Groupon's practices.

I recently opened an account on Groupon, approximately 1-2 hours ago. I seem to have mixed up my email address and password during the process. I used either [redacted] or [redacted], with the word Jasper added at the end. I tried to change my email in my account settings but got confused with passwords. When I reached out to the chat support, I had trouble staying connected as the representative kept asking if I was still there despite my responses. I tried to explain that I had just placed the order, but they requested payment statements. My order number is [redacted]69 for a food slicer. I just want to confirm if the order went through despite the confusion.

I am the owner of a beauty salon located in Sydney, Australia, looking to run a campaign on Groupon. Despite submitting the required forms via groupon.com.au/merchant/get-started since November [redacted], and making multiple calls to Groupon Australia, I have yet to receive a response or be able to proceed with posting my deal on Groupon. Given the challenges my business is facing due to the ongoing COVID-19 situation, I am reaching out for assistance in resolving this matter promptly so that I can showcase my services online. Attached are the necessary government documents for my business. The details are as follows: Business Name: A1 Beauty Spa Address: Shop 4 76 Ultimo Rd, Haymarket NSW [redacted], Australia Number of Physical Locations: 1 Category: Beauty, Wellness & Fitness Contact Person: Eric Zeng Phone Number: +[redacted]4 Email Address: [redacted]

I recently purchased diet now shakes from your website. The shakes I received were different from what was advertised, and I realized after checking the details that there was no mention of potential variations. This has not been an issue with previous orders, where I always received what was promised. Diet Now has agreed to collect the parcel due to the discrepancy, and mentioned that Groupon will handle the refund process. I understand the 14-day refund policy and that I need to ship the item back to you for a refund. I am unsure about the process and how Groupon will be informed about the return, especially if Diet Now is handling the collection. I would appreciate your assistance with this matter. Thank you, Abby S.

I bought two vouchers for grooming at All Island Pet Supply Grooming. I have been trying to find out when grooming will begin for weeks but they seem clueless. They have a long list of customers waiting and groomers in Nassau and Suffolk Counties have been working for a few weeks. The manager at All Island claims they cannot groom due to the law, but when I called the Covid-19 info line, they said groomers are allowed to operate. I've had to turn to another groomer, incurring extra costs since I can't use my Groupon Vouchers. Who knows when I'll be able to book grooming at All Island. I'm seeking a refund and will contact my credit card company to dispute the charge. It appears this vendor is unprepared to have staff available for grooming services.

Hello, I need assistance with a recent purchase issue. My Groupon for a phone was defective upon arrival, with a faulty charger and the screen failing within 24-48 hours of use. I reached out via email on April 3rd to request an exchange or refund, but have only received vague responses from the merchant, BH Classics. Despite multiple attempts, I have yet to receive clear instructions on returning the item and obtaining a refund. As my credit card was charged by Groupon, I am now seeking their intervention to process the refund and provide the necessary return address. This experience has been disappointing, especially considering my past trouble-free purchases on Groupon. Any guidance on how to resolve this issue would be greatly appreciated. Thank you.

I recently received an email from Groupon notifying me of the cancellation of my order for Maono Massage & Wellness services. Unfortunately, I had not redeemed the Groupon and now seek a refund for this purchase. The order number in question is 1[redacted]54-[redacted]. Despite my efforts to contact customer support through the toll-free number and live chat, I was unable to reach a resolution due to COVID-19 restrictions impacting Groupon's support services. As advised, I would appreciate guidance on how to proceed to address this cancellation.

I purchased a 5-piece cast iron set from Groupon on April 18, [redacted]. Unfortunately, one of the pans had a faulty enamel coating, with it flaking off inside the pan. I decided to return the entire cast iron set due to the poor quality and it not meeting my expectations. I made the return within the 14-day policy and requested a full refund to my card, not store credit. After researching my consumer rights, I learned that I should receive a full refund to my original payment method within 14 days of the return. However, it is now June, and Groupon keeps insisting on providing store credit, which I am not willing to accept due to the low product quality and my lack of interest in purchasing from them again. Groupon's customer service has been unhelpful in resolving this issue. Before considering legal action, I would appreciate any assistance with this matter. Best regards, DL

Dear Groupon Team, I want to express my gratitude for the wonderful offers you provide to your customers. As a loyal fan of Groupon, I was a bit disappointed with my recent purchase. On 04.04.20, I ordered a 3-liter trash bin with a sensor light opening lid from the brand Davis&Grand. Regrettably, the lid is now blocked and doesn't open despite my attempts to reset it. I've only used it for a month. I would appreciate a replacement for the bin under the warranty and guarantee terms. I kindly request your assistance in resolving this issue. Best regards, Natascha S.

Subject: Issue with Order # [redacted] I recently received the Finishing Touch Flawless Women’s Painless Hair Remover, but unfortunately, the item arrived broken with no shaver head. Additionally, the on/off switch is not functioning. Despite reaching out to Groupon multiple times via chat and email, I was informed that the seller must address the issue. However, I have not received any communication from the seller in over a week. I am seeking guidance on how to proceed with returning the item for a refund. Although I have another purchase pending, I am apprehensive about future transactions due to the lack of satisfactory customer service in this instance. My contact number is [redacted]. I appreciate your prompt attention to this matter. Thank you. Best regards, Nancy T. Sent from my iPhone

Hello, I am in need of some assistance with a frustrating situation, and I am grateful for your help. I purchased a Groupon for a Dental Exam some time ago and scheduled an appointment for mid-May. The groupon expired on May 19th, and the dental office advised me to redeem it on the day of the appointment since they had no availability before the expiry date. The day before the appointment, they called to cancel and asked me to reschedule in two weeks due to not accepting Groupon customers because of Covid-19. After two weeks, when I tried to reschedule, they informed me they no longer accept Groupon customers and suggested I contact Groupon for a refund. I tried to cancel the voucher in the "view details" section, but the "edit order" button is unclickable. The Groupon customer service phone line seems inactive, and online customer service is not working, displaying an error message. I believe it is fair to receive a refund for a service I cannot use. If needed, the dental office's contact number is [redacted].

I bought the Seneca Collection Jersey Knit Sofa and Loveseat Slipcovers on May 13. They were delivered on May 20, but I realized they were too small for my furniture, despite being within the specified dimensions. The sofa cover had a small hole in the right arm, which may worsen due to the fabric type. I was disappointed to learn that the items are non-returnable. I initially assumed I had no recourse but decided to seek assistance now. I feel either the dimensions listed were inaccurate or the products were not made accordingly. I am seeking a replacement or refund. I have had no issues returning items to other online retailers like Amazon, Walmart, and eBay, which offer better customer protection. Thank you, M. Stewart.