I talk to a live manager to get that gave me a credit and they told me I could redeem i...

GetHuman4869347's customer service issue with Groupon from May 2020

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The issue in GetHuman4869347's own words
I talk to a live manager to get that gave me a credit and they told me I could redeem it whenever I liked it didn’t expire I just did a live chat and the girl said she could see were one showed no expiration date is the same credit he just messed up and did it in two different Groupon bucks but it’s from an incident and I looked just now and it was gone during a pandemic when nothing is opened and I can’t use it and I was about to try and get some thing and I saw my box we’re gone and she only would give me ** back because she said that they she could see that they didn’t have an expiration date and I asked her how those ones have an expiration date and the other didn’t when it was the same incident and she would not tell me and she would not further assist me and IlI talk to a live manager to get that gave me a credit and they told me I could redeem it whenever I liked it didn’t expire I just did a live chat and the girl said she could see were one showed no expiration date is the same credit he just messed up and did it in two different Groupon bucks but it’s from an incident and I looked just now and it was gone during a pandemic when nothing is opened and I can’t use it and I was about to try and get some thing and I saw my box we’re gone and she only would give me ** back because she said that they she could see that they didn’t have an expiration date and I asked her how those ones have an expiration date and the other didn’t when it was the same incident and she would not tell me and she would not further assist me and I want this matter settled and my other **.** credit applied. I am requesting the call log pulled up if you guys not agree with this because it’s on record I do not receive any email about expirations and I was told by a manager in a live conversation and I had to call back because the credit didn’t go on right and there’s they did it twice so today she would only give me one back and said that one expired and it’s the same credit I want the other part put back on how you gonna take somebody’s bucks away when nothings even open right now I’m your customer I might keep you guys busy your company going people like me it’s also customers like me that will keep their word and expect others to honor there’s I am requesting the call log pulled up if you guys not agree with this because it’s on record I do not receive any email about expirations and I was told by a manager in a live conversation and I had to call back because the credit didn’t go on right and there’s they did it twice so today she would only give me one back and said that one expired and it’s the same credit I want the other part put back on how you gonna take somebody’s bucks away when nothings even open right now I’m your customer I might keep you guys busy your company going people like me it’s also customers like me that will keep their word and expect others to honor theirs. This is very upsetting

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Groupon

Customer service issue
Reported by GetHuman4869347
May 26th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 51065 others
0 customers following this

Timeline

GetHuman4869347 started working on this issue
May 26th, 2020 4:25am

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