Get nice flowers delivered to my *** year old Mother-in-Law for Mother's Day ... I got a Groupon for Proflowers on April **, ****, for a flower delivery for Mother's Day. The order number on your "Congrats" page was ****-******-******. Proflowers screwed up the flower delivery and delivered a dried-out, falling apart mess. They have refunded the amount I paid them after your coupon was applied, but not the amount I paid you for the discounted deal. I want to have that money back--and I will not accept any credits relating to Proflowers again--they are truly a sorry customer service company when problems arise. If you want to give me a $** credit (the amount Groupon said the purchased coupon was worth) for another offer--maybe a local pick-up-the-food restaurant--I would appreciate that. The offer would have to be for the $** of the original offer. If you can't do that, please refund me the amount I paid Groupon for the Proflowers deal--$*.**.
Flowers were delivered dried out and falling apart. When I asked them to redo, they refunded my initial Groupon-origin charge and charged me the full amount for the second delivery. That one should have been completely free-or done at the lower price originally agreed upon with the Groupon deal.
Either give me a non-Proflowers credit for the $** of the original discount or refund me the $*.** I paid Groupon for the discounted ProFlowers coupon.
I am a new customer--won't go back to Groupon or Pro-Flowers again at this rate of response and problem-solving!!
Emails to Groupon and multiple call to Pro-Flowers--with no success, of course!