Groupon Customer Service Issues

Good afternoon, I am seeking assistance regarding an issue with a Groupon purchase for facial treatments. Today, when my mother tried to schedule an appointment, she was informed that the Groupon could only be used Monday to Friday, a detail I don't recall seeing in the fine print when I bought it. Despite this, when my mother attempted to book for a Tuesday, she encountered rudeness from the staff, who requested the voucher numbers and insisted on scheduling for when they could accommodate both of us. This demand prevented my mother from making the appointment on the spot. Is there a way to request a refund now? The voucher is for Belle Sante Spa, and I had bought two - one as a gift for my mother so we could enjoy the treatments together. However, due to the unfriendly phone interaction, she has lost interest in going. Thank you, N. Rowland

I recently purchased a 90-minute massage for my husband and myself from Community Holistic Health Clinic. However, after receiving the massage today, I was quite disappointed with the experience. To begin with, the massage lasted only 60 minutes instead of the full 90 minutes as advertised. Additionally, the massage therapist applied very rough and vigorous pressure throughout, which was not relaxing. She seemed to lack variety in her technique, using the same three motions repeatedly, leading to soreness rather than relief. When I inquired about booking my husband with a different therapist, I was informed there was only one other therapist available, who works only on weekends. I am concerned he may not enjoy the massage either. I am hoping for a refund or at least a voucher for the Groupon purchase, as I frequently use Groupon for various services. Thank you.

I purchased a travel package from a company for a getaway, but due to the current circumstances with the coronavirus, I am trying to cancel my trip. They are offering a credit instead of a refund, which I find unfair given the situation. The credit has a limited time for use, by the end of the month. I have no travel plans in the near future and would like to know how I can get a refund instead. I made the purchase through Groupon with booking reference ********* and reservation number GVV*****. Any assistance on this matter would be greatly appreciated.

I purchased a Groupon deal for two 90-minute horseback rides. The appointment was scheduled for 10 am on Sunday, March 8th, [redacted]. However, when I went to the location a day early, it turned out to be a convenience store, not the horseback riding site. The website listed on the Groupon is also unavailable. When I called the provided number, I was directed to voicemail and asked to leave my information. After receiving a text asking for my details, they claimed they didn't have my name on the list and suggested I pay an additional $20 per person to be added. This seemed suspicious to me, and I believe it's fraudulent. I am deeply disappointed with this experience and request a refund from Groupon. My name is Joe Rivas, and my voucher number is [redacted].

I bought 4 crystal statue figures as gifts for my family. I previously got the same statues from this site without any issues. This time, Groupon did not mention the extra charge for additional people in the picture, which has left me feeling ripped off. Contacting customer service has been challenging, and all I want is a refund. Thank you for your assistance. - Dustin Hoagland

Order #[redacted]65 Groupon Code: 1542CMNE Security Code: E9078ABDAB Cheese lovers afternoon tea at Cafe Rouge I do not drive and depend on local transport. It's my fiancé's birthday on April 3rd. When I purchased this deal, it mentioned being valid for four months, but now it shows it expires on March 31st, and we are planning to go on April 2nd. I called Cafe Rouge and they said they can extend the voucher, but I am unsure how to do that since it's my first time dealing with this situation. I live in Yeovil, Somerset and rely on trains for travel. This was supposed to be a surprise for my fiancé with a hotel booking, and discovering this expiry date has caused me stress as I don't want to lose the money spent on it. Assistance in resolving this matter would greatly help ease my worries.

I've been struggling to cancel my order before the no-refund deadline, but I encountered an issue with the API request showing an error code [redacted] outside the expected range. Despite attempting to email and call, I received no response, and there seems to be no customer service available. This situation is quite frustrating for me. I have used Groupon in the past, but I am hesitant to use it again unless this matter is resolved promptly, ensuring I receive a full refund. I am also reluctant to pay a fee to speak with a representative online.

I visited Rockin Jump with my family last Saturday and bought a Groupon deal for 4 people for $68. However, I mistakenly entered the wrong email address as [redacted] instead of [redacted] As a result, I couldn't retrieve the vouchers and ended up purchasing them a second time. I'd like to request a refund for the initial purchase that is unused. I need help resolving this matter. Thank you.

I am requesting a full refund for a Laser Groupon purchased from UniQ Laser Center for $[redacted]. UniQ informed me that they cannot accept a Groupon if one has already been redeemed, even if it was over a year ago. I tried to cancel the order from my account, and it shows "refunded" in customer support. However, the funds have not been credited back to my bank account. I just want to ensure that the refund is processed correctly. Thank you.

I have booked and paid for a 3-night trip to Amsterdam for myself and a friend through your company. However, after paying for it, I contacted the provided number to arrange the holiday. I found out that the amount I paid did not include the discount. The trip being offered departs from Southend at late night, only giving us 2 days in Amsterdam. An alternative flight from Stanstead on August 10th was suggested, but it requires an additional payment of £42 per person. This unexpected cost is making the holiday more expensive than anticipated. I am unsure whether to proceed with the additional payment to the operator and concerned about the safety of doing so. Can I cancel the two holidays I initially booked with your company?

Hello Groupon, I bought Groupon order #[redacted] for Planet Beach Spray & Spa. Despite my attempts to contact the property numerous times, I have received no response. Upon visiting the spa, I discovered it has been closed indefinitely, extending beyond the reopening date they had provided. Since they are unresponsive via email and appear to be unavailable, I kindly request a refund to my original payment method. It seems this business may not be legitimate, and I recommend looking into their operations to prevent other customers from falling victim to potential scams. Thanks.

I booked a carpet cleaning for 11 AM on Saturday, March 7, but the owner arrived at 8:40 AM while I was rushing out for another appointment. He refused to return at 11 and insisted I reschedule for the following week. Despite my absence, he proceeded to clean with someone else in my home, which was very disrespectful. Later that day, I attended MasterChef Junior through a Groupon deal. The show was terrible; the host even left the stage mid-performance. I am disappointed with both experiences and would like to speak to a representative about it promptly. Thank you, and I hope to hear from someone soon.

I am requesting a full refund for my purchase of 50 units of Dysport at Downtown City Spa. The voucher number is [redacted]0 from Groupon with the code VS-W7YI-XHW2-K679-GC7V. I tried to schedule an appointment but was informed that they did not have Dysport available, despite advertising it. The technician suggested exchanging it for a lesser amount of Botox, mentioning she couldn't recall the last time she administered Dysport as advertised. Due to City Spa's inability to fulfill the service I paid for, I kindly ask for a full refund.

I attempted to book a hotel room, but the process seemed to fail. I tried again and ended up with two bookings. Now my card is not working, and I need to find alternative accommodation urgently for my out-of-state trip. I need to cancel the duplicate booking and make sure my card won't be charged in the future for a service that was not fully provided due to the double booking issue.

I attempted to book a hotel room but encountered an issue where the booking did not go through. When I tried again, it ended up showing as two bookings. Unfortunately, the card I used for the bookings got deactivated, leaving me without a room and a working credit card. This situation is troublesome as I am traveling out of state. I am concerned about the possibility of being charged on the card once it is reactivated for a service that I did not receive.

I had a disappointing experience at the spa recently. They couldn't find my confirmed reservation, even though I had it on Groupon for Valentine's Day. We had to arrange for a sitter and leave work early for our appointment. The staff didn't apologize and could only offer a new slot a month later. The service was rushed to fit in a steam shower, which turned out to be just a regular shower. The technicians were average, and the setup took a while. The supposed 90-minute massage was cut short to only about an hour, with no apologies from the spa staff.

I am disappointed with the service I received at Skinny Spa Sherwood Park. During my appointment, the technician did not handle things properly. After giving it some time, I was still unsatisfied. I contacted the boss to reschedule and booked additional cryo fat freeze sessions but faced more issues. The technician didn't review notes, seemed uncertain, and insulted me about affording the services. There were also problems with refunding previous sessions. I have tried to resolve these problems without success. The initial procedure cost $[redacted] CAD, and as I have changed banks since purchasing through Groupon, I am unsure how to be reimbursed. I would appreciate any assistance you can provide. Thank you.

I placed an order # 1[redacted]32-[redacted] for limo service to Dulles airport and back to my residence upon return. Prior to booking an appointment for the pickup time, I was required to purchase the service. Unfortunately, upon attempting to schedule the appointment by contacting the limo service, Transgap Limos, I encountered difficulties. Despite multiple attempts and messages left at the provided telephone number, there was no response. Finally, when I did receive a reply, the service provider was unsure of his availability at our required pickup time. Furthermore, I was asked to pay additional charges for tolls and tips via credit card before confirmation. Due to the uncertainty and lack of commitment from the service, I chose to seek an alternative limo service for our travel to Dulles. I am now seeking a refund for the $[redacted].00 payment made. Regards, V. Vandegrift.

I recently tried to cancel a hotel reservation in Sunbury, Ohio starting on March 12 due to the cancellation of an event. Despite calling the hotel the same day to cancel, I am unsure if it was successful. I trust Groupon in my area, but I am having trouble resolving this issue. Every time I try to log in, I am prompted to agree to terms or told my password is incorrect. Please uphold your reputation for good service by cancelling the order processed through PayPal on March 11. I lack further details as confirmation and hotel information was not provided. Thank you, S.

I am currently trying to cancel a hotel reservation through Groupon, but whenever I try to cancel it on the website, I encounter an API error. The error message states that the value returned is out of range, showing a [redacted] not found error instead of a proper [redacted] or [redacted] response. I have tried to cancel on multiple devices, including my smartphone and the mobile app, but the same error persists. I need to cancel soon to receive a full refund for a reservation over a thousand dollars, especially considering the current state of emergencies due to the coronavirus. With restrictions in place, it's unsafe to go on this trip at this time. We were looking forward to spending spring break at this nearby resort, but now with the pandemic and schools closed, we are practicing self-quarantine. Hopefully, the situation improves soon. Remember to stay safe, wash your hands, and take necessary precautions.