All the links for support are broken, and say that the site is temporarily down. I have...

GetHuman4227145's customer service issue with Groupon from January 2020

Help with my Groupon issue
First: share to improve GetHuman4227145's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4227145 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman4227145's own words
All the links for support are broken, and say that the site is temporarily down. I have tried * times to make an order to gift something, and now it says that * has been refunded, and * have been placed and are processing. i only wanted to gift one, and now i can't fix my order. At this moment the order is still hanging in processing. This is frustrating there is no real way to get customer service. I tried clicking on the order in customer support and it just throws an error.*It has the message "We're currently experiencing higher than normal contact volume. We appreciate your patience", and on top of that it won't open up the order that is an issue for me and just throws an error code saying "oops! something went wrong--- sorry about that please try refreshing page". This is super frustrating that the customer support works so poorly and there are limited avenues to try and get in contact with someone to help, and that is why i'm here messaging you.

GetHuman4227145 did not yet indicate what Groupon should do to make this right.

How GetHuman4227145 fixed the problem

We are waiting for GetHuman4227145 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman4227145
Jan 9th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 66429 others
0 customers following this

Timeline

GetHuman4227145 started working on this issue
Jan 9th, 2020 5:59pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies