Groupon Customer Service Issues

During my vacation, I visited Defy in Orlando, Florida, where I found a Groupon deal offering a 90-minute jump for $15. However, I encountered an issue with my online code as it kept showing "processing," and upon arrival, the barcode still wouldn't load. The staff suggested I pay twice and seek a refund through customer service for the online purchase that eventually processed after a long delay.

Hello, I'm Stevette. I bought a carpet cleaning service on November 29, [redacted]. The company informed me that they only handle a few Groupon orders per week and that it might be after Christmas before they can come. I sent them my details as requested, but it's now January and I haven't heard back. Can someone assist me with getting a refund? I no longer wish to use their service. Thank you.

I purchased three comforters on December 5th and they were delivered on December 15th. I am attempting to return them. I understand that I need to print a return label, but I am unable to find the correct page to do so. When I click on Groupon Goods Returns, I receive a message stating that they are currently dealing with high contact volume. Please, could you provide me with a contact number to reach customer service? Thank you.

I am writing because my account is showing that I ordered an oil change with Big O Tires, which I didn't actually do. I was just adding it to my basket to read it later, and I see now that only specific locations accept this offer, while all others are out of town. The closest location to me is in Folsom, but I live in Elk Grove. I would appreciate it if you could remove this charge because I did not place an order for the oil change with Big O Tires. Kindly get back to me at [redacted] or email me at [redacted] Thank you for your help!

Hello, two months ago, I purchased a massage voucher from Touch Therapy Massage for $36. I chose to buy it because I had visited them previously and enjoyed their services. However, when I tried to use the voucher and schedule an appointment, it seems the company never received my booking as I did not receive a confirmation. The massage voucher expires on January 22nd, and I'm aware I cannot redeem it for $36 since that price is applicable only for new clients. I would appreciate a credit so I can use it at another massage place like Happy Day Spa, which offers excellent service. Please respond before the expiration date so I can still make use of the voucher. Thank you, Shirley.

I have a Groupon voucher for a 60-minute Swedish Massage with Connie, but despite trying to reach out by both calling and texting the provided numbers for several weeks without any response, it seems impossible to schedule an appointment. It’s disheartening that I cannot redeem this gift my friend purchased, as I did not anticipate such a long wait or lack of communication. The voucher details are as follows: MASSAGE BY CONNIE [redacted] George Street De Pere, WI [redacted] Voucher: LG-7YG5-GPVS-XPCG-59VH Number beneath the barcode: [redacted]4

I am Sherry C. and I've had positive experiences with Groupon in the past. I recently booked a stay at the Niagara Falls NY Sheraton via Groupon for January 11. Unfortunately, due to a personal loss, I am unable to make the trip. I didn't receive a confirmation number for this booking since I used my work email, but later found out my employer blocks personal emails. I would like to either get a refund or reschedule the stay for a later date. I have already canceled the hotel reservation but need help canceling with Groupon without a reservation number. Please contact me at [redacted] to assist me in resolving this situation. Thank you for your prompt attention and understanding.

I am encountering issues with broken support links on the website, preventing me from accessing customer service. I attempted to place an order three times to gift an item. However, the system shows that one order was refunded, and two are in processing, which is not what I intended. The order currently remains stuck in processing status, and I am unable to correct it due to the unresponsive customer support options. When clicking on the order through customer support, an error occurs, displaying a message about high contact volume. Moreover, when I try to access the order, another error appears, urging me to refresh the page. I find it frustrating that obtaining help through customer service is challenging, and seek assistance through this platform.

I have been trying to contact Groupon for the past two days, but I keep getting a message about high customer support volumes. My issue is with a Groupon that I purchased, the code provided is not working when I try to redeem it. I am frustrated with the lack of response via email, phone, or chat. It is unacceptable. I kindly request someone to reach out to me. My contact details are as follows: email - [redacted], phone - [redacted]. Thank you, Victoria W.

I purchased a one-night stay at Ocean Casino Resort on GroupON for December 15, [redacted], back on October 11, [redacted]. I recently experienced a family tragedy which prevented me from using the reservation. I attempted to cancel via email on December 9, but encountered issues with the process. I also contacted Living Social for assistance, but encountered technical difficulties while trying to cancel. As a regular GroupON customer, I am kindly requesting a refund or possibly an exchange for the booking. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you for your help. Sincerely, Bintu Bayoh

I bought an expired Groupon for a shooting range, but unfortunately, the business doesn't handle Groupons well. They don't have functional customer contact forms on their website, and scheduling lessons is difficult due to limited availability. I was surprised by additional costs for ammunition and reservations, amounting to $30-40, not disclosed upfront. I attempted to use my credit for a lesson, only to have it canceled two days before, causing inconvenience. I'd like to transfer the credit to another deal or receive a refund. It's frustrating to have to purchase another Groupon for shooting lessons, leading to an unexpected $40 loss. Transparency about extra charges post-Groupon purchase would have influenced my decision differently.

I'm having issues with a deal I bought from "America’s Escape Game" for $[redacted]. I couldn't use it because the company said they aren't affiliated with Groupon. Also, I accidentally bought another Brazilian sugaring deal with "Body by Shae" not realizing it's for one-time use only. I'd like a refund for both of these purchases.

I had a Groupon for GoExpress airport shuttle service. I attempted to book a ride the day before, and was told reservations were unnecessary. However, upon arrival at the green kiosk near Door #3, there were no shuttles and multiple attempts to reach GoExpress by phone were unsuccessful due to long hold times. After waiting for 2 hours, I opted to take an Uber instead. It was disappointing to experience this letdown, especially arriving in a light coat from California. It seems like there may be some issues with GoExpress that need to be addressed.

I experienced an issue with Georgia Aquarium regarding a scheduling mistake. I purchased a Groupon (VS-9HGH-ZCF3-W42P-5BPT) on Jan 7th, [redacted], and was informed by a human representative that the closing time was 9 PM. When I arrived at 3 PM, the actual closing time was 5 PM due to a special occasion. I left and had to wait until my transport arrived. I would like a refund for the ticket due to the misinformation provided. I regret not being able to use the ticket and would appreciate your assistance, Groupon. Thank you for your help in this matter.

I had a bad experience with a hairdresser through a Groupon deal. I called multiple times to make an appointment but couldn't reach her. When I went to the salon, I found out she hadn't worked there for months. Finally, I got in touch with her today, and she abruptly hung up on me, saying she no longer accepts Groupons. Yet, she is promoting her services at a different location.

I purchased an international wine collection deal for $60 from Groupon before Christmas, but as of today, 1/9/[redacted], I have not received the order, even though I was charged $60. I did not receive an email receipt either. The delivery address is [redacted] Auburn Rise CT, Land O Lakes, FL [redacted]. This was my first time ordering with Groupon, and it has been a disappointing experience. I need the order delivered or the $60 refunded to my credit card. My billing address is [redacted] Spring Hill Dr, Spring Hill, FL [redacted]. I ordered the wine for Christmas for a relative who never received it. Unfortunately, there is no phone number provided to contact Groupon, which is frustrating and lacks trustworthiness. I am looking forward to a resolution from the company - either the wine being delivered or a refund. Thank you.

I was recently on Groupon and lost my connection about 20 minutes ago. I was trying to contact Kreations by Laurie hairdresser located at 85 Park Rd. W., Hartford, CT regarding order number [redacted]. I tried to make an appointment with Laurie, but my calls were not returned. I drove to the salon, only to find out that Laurie no longer works there and hasn't for several months.

Hello, I am inquiring about my Groupon voucher for a Hydrafacial MD with a B12 injection from Youthful Solutions, purchased on October 17, [redacted]. When I contacted Youthful Solutions to book my appointment, I was informed that I couldn't use the voucher due to a previous purchase for Dysport treatment from them last year. Could you please advise on how I can proceed with returning the Hydrafacial voucher and getting a refund? For further assistance, you can contact me at [redacted]. Thank you, Yu Hsun Chen.

I had a disappointing experience with a Groupon purchase. Shortly after starting the service, I developed a severe headache. The provider claimed the machine couldn't cause headaches. I am requesting a refund and suggesting that the provider be contacted to warn about potential side effects. I am quite dissatisfied with the service and even had to pull over due to the headache while driving home, which was not the case before trying the service. When I explained my discomfort, the provider didn't apologize or acknowledge the issue, just insisted on payment and seemed surprised by the lack of a tip. I left feeling worse than when I arrived and believe there should have been better handling of the situation.

I purchased a deal from Artestry Ink studios for a Brazilian wax via Groupon. Despite making an appointment before the expiration, my scheduled date of 1-9-20 at 6:00 pm was canceled since they no longer honor Groupons. Staff advised me to reach out to Groupon for a credit. The Groupon value is $59.00. I would appreciate assistance with resolving this issue. Thank you.