Groupon Customer Service Issues

Hello, I am interested in buying a "Spa day for two: treatment and afternoon tea" at the Royal Bath Hotel in Bournemouth to use as a New Year gift tomorrow. The app is indicating that only the option for four people is available, but the hotel informed me that there are still open spots for tomorrow. I need to buy the voucher on Groupon to book the treatment. Could you please make the option for two available again? Thank you.

Last Saturday, I purchased a voucher for Sleuth's Mystery Theater in Orlando for $[redacted].96 through Groupon. I was supposed to receive a confirmation email, but I noticed a mistake in the email address provided. Instead of .com, it was .cm. When I tried to correct it, I accidentally ended up being charged for an additional voucher. Currently, I have two vouchers totaling $[redacted].96 each. I have downloaded voucher BR [redacted]62 and plan to use it tonight. I would like to cancel voucher BR [redacted]0 and receive a refund for the extra $[redacted].96 charged to my credit card. I have been struggling to reach out for assistance and have spent nearly 5 hours on Saturday trying to resolve this issue without success. I hope this matter can be resolved promptly as my patience is wearing thin.

I purchased 15 bottles of wine via Groupon from Wine Insiders. The instructions indicated to click on “redeem online,” which I followed. However, the redemption code did not automatically apply as stated. The only information I have is the order number [redacted] provided at the time of purchase. Wine Insiders mentioned that I need to contact Groupon to obtain the redemption code since I made the purchase through their platform. I reached out to Wine Insiders for assistance, but they directed me back to Groupon. If needed, my contact number is [redacted]. Thank you.

I am experiencing issues returning my ninja coffee maker. I recently went to a library to print the return label that was not sent to me. This has been frustrating since I have a long work shift starting soon. I am disappointed with this service from Groupon as this has happened before. Please send me the return label promptly. I might have to drive further to get it printed if it is not emailed to me. Thank you for your attention to this matter.

I inquired with the Shearwater Hotel in Galway regarding room availability from January 1st, [redacted], to January 4th, [redacted], before purchasing a Groupon deal for a 3-night stay. The Groupon app, however, only allows booking from January 2nd to January 5th. The hotel confirmed there are 10 rooms available for the dates we prefer. As my family is planning to stay on January 1st to the 4th, how can we secure these dates when they are not currently available on the app? Your prompt response would be greatly appreciated. Thank you.

I bought a $79 Groupon deal for Maryland Maids in November [redacted]. They came out to Ellicot City from Odenton, even though it's only valid within 15 miles as stated in the deal. The service they provided was subpar, and they didn't clean the basement. They then unexpectedly tried charging me an extra $25 for being out of the area, which was not mentioned in the Groupon terms. I've explained the situation to the manager, but they are still pressuring me for payment. I've already paid for the service, so I asked them to close the account. It's unfair that they added over $[redacted] in late fees and involved a collection agency. This treatment of customers is unacceptable.

Hello, I'm seeking assistance with my Groupon order. Recently, I purchased an area rug that was mistakenly delivered to an incorrect address. I'm Sarah Pang, and you can reach me at 1[redacted]. My tracking number is [redacted]49. After speaking with my previous apartment complex and FedEx, I was advised to reach out to you directly. Could you kindly contact me via phone or email to provide guidance on how to facilitate the return of the item to the correct address? Thank you. -Sarah P.

On November 17, [redacted], I purchased a 2-hour cleaning service from Express Cleaning in Phoenix only to find out later that their service area does not cover my location, which is over 50 miles away. I immediately contacted Group to request a refund to my credit card, but unfortunately, it has not been processed yet. As a 76-year-old with health issues on a fixed income, I am seeking a resolution. If my request is denied, I may have to seek assistance from the local TV consumer help program, "3 On Your Side." Thank you, Marion Hickman. Email: [redacted]

I ordered the 25-piece Professional Make Up Brush set with case, but I received the incorrect color. Instead of the black handles, I received the ones with brown handles. I'm reaching out regarding the Groupon associated with this email. I have been trying to respond to the email about my options, but it seems my replies are not going through. I would like to choose option 1 to have a new set sent to me with the correct black handles. I hope you receive this email promptly so I can receive the correct brushes as soon as possible. Thank you.

This is my first time ordering from Groupon. I purchased two Bluetooth Smart Watch Q18 with Cameras, but only received one in my mailbox. I've been waiting for the second one to arrive, but it hasn't shown up yet. I understand items might ship separately, but I'd like to know the status. I'm open to either receiving the second watch I paid for or getting a refund for the missing item. My order number is #[redacted]. Thank you for your help.

I bought a Groupon as a Christmas surprise for my wife, a facial at Bellmoor Spa in Rehoboth Beach, Delaware. She got the email on Christmas day. However, the voucher is only valid until March 25th instead of the promised [redacted] days. I need an extension as I am scheduled for neck surgery and won't be able to accompany my wife until mid- to late April.

I bought a Groupon coupon for a massage last October and have been trying to schedule an appointment without any success. Despite leaving multiple messages, I have not received any response. I would like to request a refund as I have encountered similar issues with Groupon in the past. If I do not get my refund, I will no longer use Groupon services. You can reach me at [redacted] if you need more information. Thank you for your assistance. My name is Debbie West, and the Groupon is under my account for diagnostic weight solutions, bought on 10/22/19.

My spouse gifted me a Groupon voucher for Carnelian Pristine cleaning. After leaving a message to schedule, I was notified via email of a 10 am appointment on 12/13/19, but nobody arrived. I called and emailed multiple times without success. Their email promised a Monday 12/16 follow-up, which never happened. I wish to cancel this appointment and request a refund for my husband, C. Burke. Unfortunately, they have my Groupon voucher details.

I followed the cancellation instructions and canceled my reservation 8 days in advance as instructed. Despite this, my credit card was charged, and customer service apologized for the delay in responding only after the reservation date had passed. I am disappointed as there is no phone number provided on the website to speak with a representative directly. If I am unable to receive a refund, I would appreciate being issued a Groupon credit for the $[redacted].53 that was erroneously charged to my credit card. I want to stress that this mistake was not due to any error on my part.

I attempted to purchase a deal for $7 at Zoe's Coffee through Groupon, but encountered an error message stating my "cart was empty," preventing me from completing the transaction. After trying again, I found that I now have two Groupons for Zoe's Coffee in My Groupons. I tried to cancel them, but this option was not available, so I utilized the "trade in" feature. I received an email from Groupon indicating a $3.50 refund for each of the two Groupons. I believe my refund should be for the full $7.00 for each Groupon, as that was the value I initially paid for both deals.

Chat Transcript Summary Thank you for contacting us, Audrey. Should you require further assistance, please respond to this email. Kind regards, Mahalakshmi R. Audrey Seyffert Dec 31, 3:40 AM IST Audrey Seyffert is looking to use an exchange credit to buy a stay at Foxwoods through Groupon but struggles with the process. Prakash R assists in locating the deal but faces technical issues. Audrey mentions having to leave and promises to return, unable to provide the deal link. Prakash suggests a reward challenge and Audrey agrees. Mahalakshmi R steps in, mentioning Groupon Bucks and guides Audrey on booking the deal through the hotel. The chat ends due to inactivity, but Mahalakshmi R is eager to help further.

Dear Customer Service, Thank you for your help. Here is a complete transcript of our conversation. If you require further assistance, please respond to this email. Sincerely, Audrey S. ---- Hi, I am having trouble applying my exchange credit while trying to purchase a night's stay at Foxwoods through Groupon. I cannot find where to apply the credit during checkout. Any help would be appreciated. Thank you, Audrey S.

I am having trouble accessing a refund from Groupon. I bought a voucher but didn't use it because I wasn't satisfied with the location. Groupon refunded $49.00 to my account, but I can't seem to find it to make another purchase. The system shows that I already used the voucher even though I didn't. I have the details of the person at Groupon who assisted with the refund. I would appreciate any assistance with this issue. Thank you. Reference #: [redacted]

I bought a Groupon for Rusty Wallace Race Day at Spokane Raceway on August 1, [redacted], but they claimed it was overbooked and unable to honor my booking date. I've reached out to Rusty Wallace multiple times, but they haven't scheduled any dates for Spokane. They advised me to request a refund from Groupon for my voucher. I would appreciate guidance on the next steps for processing the refund.

I recently visited the theater and encountered issues entering the order number for tickets at the booth. I did not receive an email from Groupon with a receipt or any details on redeeming the tickets. To ensure I didn't miss my movie, I had to purchase new tickets at the booth. I had bought tickets with a Groupon voucher two days before the movie, and I am still waiting for the email confirmation that was meant to be sent.