Groupon Customer Service Issues

I bought two massages from Ormond Massage and Wellness Center, but there was an issue with the order saying it was cancelled. Then I purchased a different massage bundle. Later, the original order went through, and now I've been charged twice. I want to cancel the extra massages from Ormond Massage and Wellness Center. Thank you.

I bought a voucher for services at a local business, but they can't schedule me before it expires on December 27th, [redacted]. The business won't honor the voucher after that date. I called today, but there are no cancellations available. They advised me to contact Groupon for a refund since I can't use the voucher. I would like a refund or Groupon Bucks equivalent to the purchase amount for future services.

Yesterday, I bought a Groupon for a massage near me. I've been experiencing intense neck pain, which I mentioned to the massage therapist and also noted on the intake form. I specifically requested that the massage focus primarily on my neck, but unfortunately, that didn't happen. I'm feeling quite disappointed about the experience. The massage I received was the worst I've ever had, and it didn't offer me any relief from the pain. I am still in significant discomfort, and I feel frustrated about the money I spent on this massage.

I recently purchased a massage as a gift for my son and his wife. I accidentally clicked "buy" twice, but I'm unsure if the transaction went through once or twice. I'm concerned about being charged double. Additionally, I have been trying to update my payment information without success. This process has left me feeling very frustrated and tired. I need assistance with removing old debit cards from my account and ensuring my new information is updated correctly. I'm just trying to send a simple gift, and the complications are overwhelming me. Can someone please help me resolve these issues?

I am frustrated with a recent Groupon purchase. I bought a queen size Lucid brand mattress deal as a Christmas gift, using my stored credit card information for payment. Now, Groupon claims they don't have my card details. I am certain I provided them during the purchase, ensuring the card was valid. I am requesting Groupon to process the order with my updated information and honor the previous discounts. The delay in resolving this issue is concerning as the gift will not arrive in time for Christmas. The total cost after discounts was $[redacted].00. My contact email matches the one associated with my Groupon account.

Last night at 11:07, I purchased a Groupon voucher for a stay at the Mecure Hotel in Bristol for £67.15 with a 12.5% discount. However, at 11:08, I received a second email stating I had bought the same deal at full price. I did not authorize this second payment and believe it might be due to my saved card details on the account. I need confirmation that this second purchase has been canceled. If not, I will have to address this with my bank. Thank you, L.D. Email: [redacted]

My Groupon account mistakenly shows 3 deals purchased on December 23, [redacted], which I did not buy: 1. Bunion splint by Genkent for $5.99 (?). 2. IPL facial Treatment by Dr. Noel Tenenbaum for $99.00. 3. FruitBouquets.com for $15.00 (?). The bank statement indicates charges from GROUPON INC, totaling $[redacted].00. I was quick to update to an expired account when noticed, and although initially not withdrawn, it was debited today without approval. I enjoy using Groupon but did not make these purchases. I request the funds be refunded promptly. Please contact me via email with a resolution. Thank you - H.R. via [redacted]

Hello, I am reaching out in regards to my Peek-a-boo bear order number #[redacted]15. I placed the order on December 10th, expecting it to arrive before Christmas as promised for orders before December 15th. Unfortunately, it has not arrived yet. The tracking information shows that the item is still "in transit" since December 12th, which is concerning me. This was meant to be a Christmas gift, and I am quite disappointed by the delay. Thank you, Nikita

Hello, I'm Mike Harrington, a merchant on Groupon. I need assistance with refunding Caitlin Barrows for a Groupon she purchased from me. I was supposed to perform magic at an event, but due to unforeseen circumstances, I couldn't fulfill the service. I've been searching online and on Groupon's website for information on how to process a refund as a merchant but only found instructions for customers. I would appreciate guidance on how to proceed with refunding Caitlin's order promptly. You can reach me at [redacted] for a quicker resolution for the customer. Thank you for your help.

Hello, I bought two vouchers for laser hair removal from Miracle Laser and Skin Institute. When I arrived for my appointment, the owner informed me that they only accept one Groupon voucher, as per their policy. She advised me to reach out to Groupon to get a refund for the additional voucher that I cannot use. Kindly process the refund back to my original payment method. Thank you. - N.W.

I am having trouble locating the tracking number for my Ed Hardy cologne order placed on the 17th. Could you kindly provide me with the correct tracking number? Despite contacting FedEx, none of the numbers provided seem to match. I urgently need to track down this package, as it was intended as the sole Christmas gift for my eldest son. I fear it may arrive past Christmas at this rate. Thank you.

Hello, I received an email confirming my approval for the Groupon student discount program after facing some challenges. The email instructed me to click a link to finalize the process. Unfortunately, upon clicking the link, an error page popped up. As a result, I am still not enrolled in the program and the discount is not being applied during checkout. I have a live Groupon for the Eagle Gun Range and would like to return it to take advantage of the student discount on repurchase. Your assistance in explaining my error and resolving this matter would be greatly appreciated. Thank you for your support!

I attempted to sign up for the $1 trial deal to get an answer to my question, but the system keeps rejecting my information. I'm not sure why. I would like to apply the 20% off coupon to my purchase from this morning. If needed, I can provide the credit card I used. I used my ATM card for the $1 trial, but perhaps the credit card I used for my purchase is necessary. I hope to save $28.00, and this would be really helpful to me. Thank you, and Merry Christmas.

I am Patricia Rivers. I purchased three Groupons for 800baskets last week, but I have not received a redemption code. I have tried reaching out to Groupon multiple times with no response. I followed the instructions for obtaining the redemption code, but it was unsuccessful. Tomorrow is Christmas, and I haven't been able to send gifts. I also noticed that the prices of the baskets have increased. I urgently need the redemption code to order the baskets intended for Christmas.

In October, I bought 2 horror night tickets, but later saw I was charged for 4 tickets instead of the 2 I approved. Even after disputing it with my bank, a claim reversal from you has left my account in the negative, impacting my ability to buy Christmas presents. My Groupon account shows I only redeemed 2 tickets, with the others pending or expired. I urgently need the extra charge refunded as I can't afford it now. If this matter is not resolved, I may need to stop using your app for purchases and won't recommend Groupon to others in the future.

Today, I tried to redeem my Groupon for a car wash, but unfortunately, I couldn't get the barcode to appear at the car wash to proceed with the service. This is the first time I've encountered such an issue with Groupon coupons, despite having used them multiple times before. I am reaching out to have this problem resolved so I can utilize the Groupon that I purchased. The date I attempted to use the Groupon at the car wash was on 12/24/19. Thank you.

I updated my address on Groupon a while back, but the packages are still being sent to my old address in Massachusetts. I submitted a change of address with the USPS, but the items worth over $[redacted] continue to be delivered to the wrong location. I have tried reaching out to FedEx and others without success. There seem to be no customer service numbers available to assist me with this issue. I urgently need help to get my items rerouted to the correct address.

Hello Groupon Support Team, I have three local Groupons that are expiring soon while I am out of town. I am interested in trading them in, but I will be on a 10-day silent meditation retreat during the trade-in period. I would appreciate it if I could receive a refund as a credit for future use after I return from the retreat. Alternatively, if it's possible, could the expiration date of these Groupons be extended to the second week of January to allow me to trade them in for something else? Thank you for your assistance and happy holidays! Best regards, Jessica Y.

On 12/22/[redacted], I attempted to purchase 4 items, but my card was declined. Despite receiving an email stating a retry on the 23rd, the charge went through when I deposited funds on the 24th. I now request a refund for these items as I no longer wish to proceed with the purchase. I encountered issues while trying to issue the refund online, which seem to be due to technical difficulties on your platform.

I need to update my shipping address with Groupon. My name is Arthur Drummond, and my previous address was [redacted] E. School Ave., Visalia, CA [redacted]. I'm currently at [redacted] W. Delaware Court, Visalia, CA [redacted]. I have been unable to provide my new address to Groupon for shipping. For any queries, please reach me at [redacted] or via email at [redacted] I am uncertain about the delivery dates, but I want to ensure the packages go to the correct address. Please confirm the updated address for delivery as soon as possible. Thank you.