Groupon Customer Service Issues

I would appreciate assistance with receiving a refund for booking AZ774A6FBC at the Buxton spa. Despite reaching out to them over 10 times, I was unable to schedule a spa day. Each time I contacted them, they promised to call back when there were available openings or cancellations, but I never received a follow-up call. It has been frustrating trying to secure a booking at the Buxton hotel spa. I kindly request your help in processing a refund for this unsuccessful booking. Thank you.

I received my package, but I'm disappointed because I ordered two brown boots and received chestnut instead. I've been waiting for this delivery for a while, and I need it by January 1st. The label on the package clearly said "2 boots - brown," so this mistake isn't on my end. I hope you can assist me in resolving this issue promptly. Thank you for your help.

I bought five Santa bags from Qualtry on November 12th. Unfortunately, one bag did not arrive. After several email exchanges with Qualtry, I received a package a month later with the wrong item, despite me confirming multiple times. Now, they are not responding to me at all. I paid $30 for these bags and an additional $32 for shipping. It's disheartening not to have received all the items. It's challenging to explain to one child they won't get what their siblings received due to the lack of assistance from Groupon and Qualtry.

I haven't received my order yet. The tracking number provided shows the parcel is in Slough with Royal Mail. They mentioned that the parcel under that tracking number has a different name and address. They won't disclose this information to me and said it was delivered without a signature, which doesn't make sense for a pair of shoes. I'm struggling to reach customer service; my emails are unanswered, and the live chat disconnected because I type slowly.

I bought and utilized 4 tickets for the Navy Pier Winter WonderFest in Chicago, IL on Dec. 13. Due to an error, I unintentionally purchased 5 more tickets for $[redacted] for Saturday, Dec. 28. Could you kindly refund the $[redacted] to the credit card used for the tickets? Voucher number: [redacted]0, Groupon LG-2RP9-BX3K-W6M4-TH2K Please notify me when the refund has been completed. Thank you, D. Wolford

Regarding two orders: 1) Pink Daisy Beauty Bar: Order #[redacted] expired on 11/20/[redacted]. 2) Premier Air Duct Cleaning: Voucher #[redacted]1 expired on 10/15/[redacted]. I couldn't secure an appointment within three months for the first order, resulting in its expiration. While I had the option to trade it in, I prefer to keep the same offer and kindly request the value to be converted into Groupon Bucks. This way, I can use it at my convenience for future purchases. I've attempted to contact the businesses, but the instructions provided were complex, leading to the expiration of the vouchers. I seek to convert the amounts to Groupon Bucks for flexibility in using them at a later date, as opposed to trading them in immediately for offers that may not suit my needs. Thank you for your assistance! Best regards, Neelam

Regarding the Pink Daisy Beauty Bar voucher that expired on 11/20/[redacted] and the Premium Air Vent Cleaning voucher from 10/15/[redacted], I would like to request to exchange the expired value for Groupon bucks instead of a trade-in as I am unable to find any current deals I am interested in. Having Groupon bucks will give me the flexibility to use the funds at my convenience rather than being limited by a specific time frame. I appreciate your assistance in accommodating my request to convert the expired vouchers into Groupon bucks. Thank you for your support! Best regards, Neelam

Hello, I'm Roxanne Adams. I purchased a pair of floopi [redacted] booties via Groupon on Dec 9th, [redacted]. The order was for size 8 in Brown, but the confirmation showed size 10. I tried reaching out to the seller and Facebook with no luck. I paid $15.99 via MasterCard debit through NetSpend and have proof of payment. They had 3 days to correct the size before shipping, but I received a message that the size 10 boots were shipped. I prefer size 8 and would like to keep the boots instead of getting a refund. I'm disappointed as I'm 60 years old and find it difficult to return items. I hope for a solution to get the correct size. Thank you. Roxanne

I would like to inquire about the refund process for two expired coupons that I was unable to use. I reached out to the vendor regarding one of them, but did not receive a response as the person was overwhelmed with customers. Additionally, I am unsure about my Groupon subscription. I recall paying five dollars per month for an additional subscription and I would appreciate clarification on the benefits and services included in this subscription. Thank you.

Hello, this is Glenda Trombley. I have been attempting to contact customer service for over an hour now. The phone numbers provided are not working as customer service keeps transferring me to different departments where I can only communicate with automated systems. I am extremely frustrated and disappointed. I will refrain from making any future purchases with Groupon. Recently, I ordered a red passport as a Christmas gift. The tracking information indicates it was delivered on December 7, but I have not received it. How can I get in touch with a representative to address and resolve this issue?

I am seeking assistance in obtaining a return label for an item. I have been struggling for three days with Groupon's return process, which I find challenging. I believe management should address the handling of such issues, as this may lead to a decrease in sales. The item I received does not fit, and I would like to return it for a full refund since I am unable to use it. I kindly ask for prompt contact to resolve this matter. Thank you. Harold MThibodeaux. [redacted] / Email: [redacted]

I bought two passes for Point Blank Shoot in Arlington, TX. I used one pass on June 19. Unfortunately, my other Groupon expired, and I was hoping to apply the amount I paid towards my visit on Nov 23 at 5:54pm. The manager refused to honor the expired Groupon, so I had to pay the full amount. Despite explaining the situation, they wouldn't allow me to pay the price difference. I believe I should receive a refund since they didn't honor the value I had paid.

I purchased 4 LCD drawing tablets on November 30, [redacted]. I tracked the order and saw it was getting ready for dispatch on December 3, [redacted]. However, these tablets have not arrived yet. I later ordered 2 more, and those have been delivered. I am disappointed by the lack of help from live chat regarding my order. I provided feedback to Groupon about this issue. I have spent a significant amount on Groupon and most purchases have been delivered except for the tablets, a climbing car, a doodle doggy, and some men's socks. I am particularly concerned about the tablets, as they are gifts for my grandchildren for Christmas. I would appreciate it if you could look into the status of the tablets. Thank you. - J Ross

I purchased a facial package through Groupon at Mantra Massage. I had booked at this place before for a massage for my husband. On the 18th of December at 11:15 a.m., I drove half an hour to get there, only to be told they didn't have a facial technician available. They claimed I had booked online, but I hadn't. I even received an email confirmation. They couldn't give me a timeline for when I could get a facial due to lacking trained staff. When I requested a refund, they directed me to contact Groupon. The code for the booking issue is VS-Y9RC-7VP7-MGFW-SY71.

Yesterday, I purchased a Groupon for a glass blowing class in Seattle as a Christmas gift for my son-in-law. During the checkout process, I attempted to select the free shipping option but discovered it required a $13 monthly fee, which was not initially disclosed. I prefer not to proceed with the "free" shipping option. Kindly expedite the delivery of my Groupon card without this feature. My name is CC Kuehl, and you can reach me at [redacted]8 if needed. Thank you.

I purchased the Omaha steaks and wine deal as a Christmas gift, but I am having trouble tracking the order. My PayPal account reflects the purchase, but I cannot access my email linked to the account. Kindly inform me about the status of my order at my new email address. I am eager to know if the purchase was successful and if it will arrive before Christmas. Thank you.

Hello, I would like to inquire about extending the expiry date of some vouchers I purchased for my grandchildren to visit Bli Bli Water Park. Unfortunately, my grandchildren do not live nearby, and due to this, I have been unable to bring them to the park before the vouchers expire. I kindly request an extension until the end of January, as they are planning to visit during that month. The four voucher codes I purchased are: LMW7 P7F5 43CG W3ZF I truly hope you can assist me with this request as my grandchildren were eagerly anticipating their visit to the park, and purchasing new vouchers is not a viable option for me at the moment. Best regards, Sue Loors

I recently tried to make a purchase on your website, but my credit card payment failed, which surprised me as I've successfully made a few purchases in the last 7-10 days. Upon checking my account info, I realized my expiration date was incorrect. After updating it, I attempted to buy the item again, but the payment failed once more. I then added a new card to my account and tried to purchase the item with it, only to encounter another failure. Currently, I have two pending purchases and I'm hesitant to continue shopping on your site due to this recurring issue. It's frustrating as similar problems caused me to stop buying from you two years ago. I would appreciate assistance in resolving this matter.

I am concerned about my order [redacted] as the delivery date is set for December 24, [redacted], rather than the "6-11 days" as indicated when I made the purchase. This item is crucial for my travels on the Greyhound bus, and I will not be at the shipping address after December 21st. I urgently need this for my trip to Chicago and Detroit due to body pains in cold temperatures. If expedited delivery by the 20th is not feasible, please inform me. Delivery to Chicago after my departure on the 21st would be inconvenient. I expect expedited delivery no later than the 21st of December to my address in Chicago. I hope we can resolve this promptly to avoid any issues with my health due to the late delivery. Thank you.

I am seeking assistance regarding a Groupon purchase at Evolv MD with order number #[redacted]. I did not make this purchase and have been mistakenly charged for it. Unfortunately, I cannot use the Groupon as it is for new clients only, and I have previously visited the establishment using a Groupon in the past. I am requesting a full refund to my original payment method instead of Groupon credits. Despite numerous attempts to contact customer service via phone, live chat, and requesting a callback, I have not received any response. I would appreciate a prompt reply to my concerns. Thank you.