I have an invalid redemption code which has been verified by CanvasOnSale I want a new...

GetHuman-pagstar's customer service issue with Groupon from December 2019

Help with my Groupon issue
The issue in GetHuman-pagstar's own words
I have an invalid redemption code which has been verified by CanvasOnSale I want a new one so I can co------- Original Message ---------------*From: *****@***.com ******@***.com**Sent: ****-**-** **:**:***To: *****@***.com*Subject: Groupon Invalid * ref:***D*NgIuX.*****N**qJTR:ref ******Dear Customer,**Thank you for your call.**With this message we confirm that your voucher code MS*WN*GB*CF is invalid.**Please contact Groupon basing on this confirmation letter to document the request for an exchange of voucher codes or the refund of your payment for the voucher.**We apologize for the inconvenience caused.**Kind regards**Melinda Zara**your Canvas On Sale service team********Best Canvas Inc****** NW ***th Street**Miami FL *******US****ref:***D*NgIuX.*****N**qJTR:ref*mplete my order.

GetHuman-pagstar did not yet indicate what Groupon should do to make this right.

How GetHuman-pagstar fixed the problem
I tried the redemption code again after the merchant told me it was invalid. It worked!
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Groupon

Customer service issue
Reported by GetHuman-pagstar
Dec 17th, 2019 - 10 months ago
Fixed
GetHuman-pagstar shared how to fix
Seen by 2 customers so far
Similar issue to 67149 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-pagstar started working on this issue
Dec 17th, 2019 7:41pm
GetHuman-pagstar confirmed the issue is fixed. Hooray!
Dec 18th, 2019 12:03am