Groupon Customer Service Issues

Hello, I have a reservation at Hotel Indigo for tonight (6th of December). Unfortunately, my boyfriend is unwell, and I need to reschedule for another weekend in December. When I called the hotel, they advised me to contact Groupon for assistance. I hope you can help me as I prefer to reschedule rather than cancel my booking. Thank you for your understanding.

I saved my voucher for a special occasion to celebrate my 5-year post breast cancer milestone with my sister visiting from NZ. I wasn't aware there was an expiration date on the voucher for afternoon tea at Foxfields. Could you please consider making an exception and honor the expired voucher with number D6435B4F8D? Thank you for your attention to this matter. Kind regards, Paula. My email is [redacted]

I used [redacted] to buy 2 Rebounderz Groupons. It has been over 12 hours, and my order is still stuck on processing. I never faced this issue with Groupons in the past, and I used the same credit card for this purchase. This Groupon is for my son's birthday, and it would be great to have it on time. I haven't received any emails with the Groupon barcode either. I even updated my credit card information. Can someone assist me with this situation?

Good morning! I bought a Sam's Club membership for $30, took it to customer service, and found out it was still active due to auto-renewal. They advised me to request a refund for the membership. Can I please get a refund of $30? I apologize for any inconvenience. Thank you and Merry Christmas! Gary M.

I mistakenly clicked "redeem" and now I can't find my voucher code. I made the purchase on November 24th, [redacted]. Can I receive a new code to try again? I'm more comfortable using my phone than a computer. If possible, could someone reach out to me at [redacted]? My name is Susan Stachelski, and my email is [redacted]. The original code I tried was v-5-razz-jkvh-3vtv-yc71, but it didn't work. Please assist me in resolving this issue, or if that's not possible, can I request a refund?

I attempted to purchase concert tickets five times - four times on my own account and once using a friend's account. Despite regularly using Groupon without any problems, I received emails indicating that the transactions were unsuccessful due to payment information issues. To troubleshoot, I removed and re-entered my card details, but the problem persists. Strangely, my bank shows all five transactions as pending. How can I resolve this and secure the tickets?

I need assistance with my situation. I've tried requesting a call back multiple times at [redacted] but haven't received any response. Concerned about unauthorized purchases being made with my card on Groupon, I'm considering reaching out to consumer affairs. I am not receiving emails regarding these purchases, only a text notification from my Visa company. I haven't received any emails or order numbers from Groupon, so receiving further information only via my Cash App Visa card is confusing.

I bought a Groupon deal for a one-hour massage priced at $35 near Salt Lake as a gift for "Braxton Tanner." I signed in as a guest on the website and entered my email ([redacted]) both as the buyer and recipient to have the email look nice, but the Groupon did not arrive in my inbox. I didn't get charged initially, so I got a different 45-minute massage in Provo through my mom's Groupon account to avoid any issues. However, three days later, my card was charged $35 for the first purchase that I never received. I still haven't received the Groupon email and I cannot access the guest account to refund the purchase. I am tight on money as a teenager during the holiday season and would like a full refund. I hope to hear back soon. Thank you!

I placed an order for a Serrano ham on October 31. I was told I'd be notified once it was shipped and wouldn't need to do anything more. Today, I got an email asking for feedback on a service I haven't received. After contacting Groupon, Mark mentioned that it was returned to the supplier on Nov 25. He said he would investigate, but this doesn't help as I still haven't received the ham. It's frustrating to see the same item still being sold when I've been waiting for weeks with no refund or explanation. This has been a disappointing experience.

Hello, I wanted to share my experience with a recent purchase I made on November 17, [redacted]. I bought 2 fleece blankets from Canvasonsale.com through Groupon. When the package arrived on November 29th, [redacted], I was disappointed with the poor quality of the blankets. The material was thin and not fleece-like, the cuts were uneven, and the stitching was coming undone. Despite reaching out through several emails, I only received generic responses that did not address my concerns. Furthermore, when I tried to request a refund, the email was no longer active and my messages bounced back. I am now seeking a refund for the subpar blankets. I can provide pictures of the product if needed. Thank you. Andrea C. Order #[redacted]

I have attempted to reach out to the company via several emails, but the responses I have received were automated and did not address my concerns. I am seeking a refund of $10.99 for the blankets as the quality is subpar with uneven cuts and unraveling stitching. Although I understand that I cannot recover the $18.99 shipping fee, I would greatly appreciate if a partial refund could be processed. Thank you. - A.C.

Hello, I am Tiarna Christopher. I accidentally made a purchase on Groupon for a New York package for 2 adults with 3 activities. After realizing this was not what I wanted, I contacted Groupon for a refund. Ceetiz has confirmed via email that they are ready to assist with the refund process, but Groupon is holding the funds. I have been trying to reach out to the appropriate party to facilitate the refund. I appreciate your prompt assistance in resolving this matter. Thank you.

My package was sent to the wrong address. I had updated the delivery address from Hollywood to Fort Lauderdale before it was shipped, but it appears to still be headed to [redacted] Grant Street, Hollywood. I reside at [redacted] NW 7th Street, Fort Lauderdale, FL [redacted]. I’ve reached out for a refund in order to reorder my items but have not received a response or refund yet.

On November 29th, I placed an order through Groupon, but there was an issue with one item. After contacting customer service, they decided to cancel my entire order and provided me with $48 in Groupon credits. I then placed a new order, paying through PayPal. I received an email confirming that the payment for the original order was being refunded. However, now I am receiving duplicate items as two of everything seem to be on their way. The initial order totaled $[redacted]. I am concerned about having to cover the return costs for the duplicates. My name is Dianne Cyr, and one of the items in the original order is under reference number [redacted]. I hope you can assist in processing my refund without any additional charges for return shipping. I initially reached out by phone but have been unable to locate your contact information since. Thank you for your help in resolving this matter.

On December 2nd, I placed an order, #1[redacted]44-[redacted], for multiple items. Unfortunately, I accidentally confirmed the order before updating my new payment card details. I expected an email regarding the payment issue, which I promptly responded to by updating my card information. However, only one item was sent to me, and I was charged for shipping. The original order total was $68.65, and upon reviewing my account, I noticed that the other items were refunded. I would not have ordered the single item and paid for shipping separately. If one item was approved for shipment, I believe the others should have been as well. I am seeking clarification on this issue and a refund for the shipped item if the remaining items cannot be fulfilled at the same cost, along with free shipping for the entire order.

Yesterday, on December 5th, [redacted], I attempted to buy a service at Studio 54 Hair using the Groupon code "Festive50." However, I received an error message stating that the code had already been used. The day before, I had attempted the purchase, but an old credit card was stored in the system, creating confusion. I have never used this Groupon before, so this situation is frustrating, especially now that the Groupon has expired. I would appreciate it if the "Festive50" code could be reinstated so I can proceed with my purchase smoothly as intended.

I attempted to buy a Groupon from Studio 54 Hair on 12/4 for a full color cut and style with the festive 50 Groupon. However, I received an error message stating an invalid credit card. The next day, on 12/5, when I tried to purchase the same Groupon, I was informed that it had exceeded the number of uses and was unable to process the transaction. Now, the Groupon has expired, and I haven't been able to make any purchases. This situation is incredibly frustrating and unclear to me. I kindly request that you reinstate the Groupon so that I can still use it. Thank you.

I input the promo code "Save" when trying to buy tickets for the event "Cash Me If You Can," but it unexpectedly processed as a purchase without the discount being applied. I need assistance in cancelling or refunding the tickets for that day and time. I reached out yesterday after the incident occurred but have not received a reply yet. Please stop the transaction promptly.

On October 2, I purchased a Costco Card with a $20 gift card through Groupon. I have not received a voucher number or any communication from Groupon. I made a $60 payment with my Visa card on that day. This is my second email as I did not receive a response to the first one. Costco mentioned I need a voucher number from Groupon to receive the card. I've reached out to Costco, but they require the voucher number first. Please contact me at [redacted] or email me. Thank you. - John Corrigan

I bought a Groupon for hair removal, but my girlfriend couldn't use it because the company thought she had epilepsy. They said we would be refunded in Groupon credits, but I can't request it on the website since the voucher was viewed. Groupon details: Voucher number: [redacted]0 Groupon ID: LG-49HT-9TGP-CPVH-K6JB Value: $[redacted] Contact me at [redacted]. Thank you, Felix R.