Groupon Customer Service Issues

Hello, I recently noticed a charge of $13.67 from Groupon on my debit card today. While I am a frequent Groupon user, I do not recognize this particular charge. I have checked my past orders and cannot find any purchase matching this amount. I would like to inquire if it is possible to trace the purchase made with the debit card ending in [redacted], as I am unsure of its origin. My name is Austin D. and my account login email is [redacted] Thank you for your assistance.

I bought a Groupon for car detailing from King's Superior Auto Detailing for $88. I tried calling multiple times to make an appointment, but no one ever answered. I left several messages but never received a callback from the listed number. Unfortunately, I can't find my printout with the Groupon number, but it was purchased by Georgia A D. at 31 New Fawn Ct, Safety Harbor, FL [redacted]. My phone number is [redacted] and email is [redacted] I got the Groupon through an exchange with Auto Detailing cars by Carlos over the phone in September or October. Since there are other detailing services available in my area and I couldn't book with King's, I would like a refund. Thank you, Georgia

Hello, I'm writing in regards to order number [redacted] for Bosley shampoo and conditioner placed by Brittany S. I inadvertently used an old credit card for payment and ended up making a new order with the correct card for delivery next week. Despite this, I'm receiving notifications to update my payment information to proceed with the initial order. I'd like to ensure that the original order is canceled, as I've already arranged for a new one to be delivered. Thank you for your assistance. Brittany

Hello Groupon customer service, I made a purchase today for around $50 but did not receive a confirmation email as a receipt. Can you please confirm my order for me? Here are the items I ordered: 1. Heart Cable Initial Bracelet by Pink Box - initial H - $8.99 2. Women's Floopi Indoor/Outdoor House Slippers: Purple, Size 9/10 - $12.99 3. Large Adult Unisex Balaclva Hood - Grey - $7.99 4. Men's Thermal Insulated Warm Fleece Gloves - 3 pairs - $13.99 5. Wet Brush Pro Original Detangler Hair Brush - $6.99 Thank you.

I recently ordered Hello Fresh for a two-week plan, but I was very disappointed. The food arrived in a wet, damp box and didn't suit my taste at all. I decided to cancel the second week and reached out to Hello Fresh, who redirected me to contact you. Unfortunately, when I tried to seek guidance on your website for Hello Fresh, I couldn't find any assistance. Thank you for taking the time to consider my issue, and I apologize if I came across as difficult.

I received my order today, the boots I ordered in size 8 UK turned out to be size 7 when I couldn't get them on. I used to sell shoes and know that a 7 UK should correspond to a 41, not an 8 UK. This is the first time I've been disappointed with Groupon, as I've ordered many items before without any issues. I will need to return the parcel, something I've never had to do before.

I purchased two packs of window curtains listed as 'taupe' on Groupon for my new apartment. However, when I received them, they were not taupe as described but had a shiny, gold appearance instead. This doesn't match my decor at all, and I need taupe curtains. Since the curtains were marked as final sale, I'm requesting an exception due to the mismatch. I'm currently in the middle of a costly move and cannot afford to keep an item that doesn't fit my needs. I would like a full refund or Groupon credit if a refund isn't feasible. I can return the curtains if necessary. Thank you.

Order # [redacted]: I am disappointed with this order and unsure if this might be a scam. I have not received my order yet. There seems to be confusion regarding redemption or vouchers which I was not aware of. I believed it would be a simple order, but this appears to involve pharmacy RX and various requirements that I am unable to manage. Kindly cancel this order and refund the $29 back to my account. For further assistance, please reach me at [redacted]. Thank you.

I bought a Groupon for cleaning services with Sil and Viny Cleaning. However, the vendor said they don't service my town. The voucher number is [redacted]2. I want to use the voucher for a different cleaning service that covers my area. Please contact me by email or phone at [redacted]. Thank you.

I placed an order for my iPhone on November 4th through Groupon #[redacted], and it's currently held up in Ohio according to the FedEx website. My past experiences with Groupon, unless it's a gift card with a barcode for Three Bears Lodge, have not been positive. I find that when ordering physical items, it takes over a month to receive them, if they arrive at all. Waiting for a month seems excessively long. I'm curious to know why Groupon's shipping takes so long or if they should consider using a different carrier instead of FedEx. Best regards,

I attended the Victorian Country Christmas event in Puyallup recently, but when I tried to purchase tickets, my credit card was declined due to inputting the wrong number. Consequently, I had to proceed as a guest using another credit card. However, I have been bombarded with daily emails from Groupon urging me to update my payment information or risk having the payment re-attempted with my Visa. I have attempted to cancel the two transactions associated with this purchase, but I am unable to locate that option. The email address listed in this message is the same one linked to my account.

I have been attempting to reach your team for two and a half months now, and I am frustrated with the lack of response. I urgently need to speak with a representative over the phone to address my ongoing issue. Despite contacting someone in September, my problem remains unresolved as we approach December. The seller of the voucher I purchased is threatening to involve legal authorities because you are unreachable by phone. This situation is incredibly distressing, and I hope to find a resolution soon.

I bought a canvas picture, likely in 16x12 size, with a voucher code. While on the store's website, I started the process but didn't complete it. When I tried again later, the voucher was rejected, even though I hadn't finalized the order before. I need assistance to resolve this since I want to receive the item before Christmas. Thank you for your help!

While shopping, my iPhone glitched and accidentally sent my unreviewed order to checkout instead of adding items to my cart as intended. I was in the middle of sorting through items. How do I cancel the order processing and return the items to my cart? Additionally, I need to update the credit card information to a new number and was thinking about joining the select program. The error occurred about 15-30 minutes ago.

I purchased two vouchers today for Frankie and Bennys, each for a two-course à la carte meal for two. Voucher 1: Security code: D53C6539C8 Groupon code: FB1WWZF3 Voucher 2: Security code: 96B3FDCA48 Groupon code: FB1VVJY3 While visiting York with three friends, I discovered that the restaurant was a 25-minute bus journey from the city center, making it impractical for us to use the vouchers. I kindly request a full refund of £39.98 for these vouchers.

To Whom It May Concern, I am writing to address my disappointment in the delivery of my order placed with you on November 25th, which was marked as delivered on December 2nd under order number [redacted]. I am a loyal customer of Groupon and frequently recommend your website to my friends, family, and colleagues. However, this recent experience has left me greatly dissatisfied. Despite being home all day on the supposed delivery date, I did not receive my package. The courier's claim of leaving the item in a safe place is puzzling, as I have not located it anywhere on my property. Living in an estate adds further complexity to resolving this issue. Due to this lack of trust and significant inconvenience, I have decided not to place any future orders with Groupon. I kindly request an immediate full refund for my undelivered order. Sincerely, Evelyn D.

Hello, I am writing to address an issue with an order my husband placed for 5 stockings totaling $16. We recently contacted the company as we had not received any updates, and were informed that the item was out of stock. They have canceled the order and refunded the shipping cost. They mentioned that my husband would need to reach out to Groupon for a refund of the voucher. Given this situation, we would like the refund to be processed directly to his card as we are unable to utilize the voucher now. It would be greatly appreciated if you could keep us informed via email once the refund has been initiated or inform us of the next steps. Thank you for your assistance.

I placed my carpet cleaning order 30 minutes ago. I called to schedule an appointment this week, but they have no availability for months. I want to cancel the voucher, but I'm unsure about the refund policy. I haven't received any service. I need another carpet cleaning company that is available this week. I paid upfront and would like a full refund of the $30. If not, I'll have to dispute the charge with my bank. It's not acceptable to be charged for a service I can't use. I hope for a professional resolution and a refund.

I purchased the Allure coupon to use during the holidays when my sister was in town. I knew it would be closed on Thanksgiving, but I didn't see any information online about it being closed on Friday and Saturday. This led to two unnecessary trips to Brooklyn, which was inconvenient. Now that my sister has gone back home, I have no need for the coupons. I just wish that Groupon or the salon had provided accurate hours to avoid this situation. Have a great day!

I have several expired Groupons, with some in a different state. Anything expired in [redacted] and earlier is in NY and cannot be used. I would like to know if it's possible to get a refund for those. I am willing to use the balance of most Groupons and would appreciate getting as much back as possible to spend on Groupon today. Specifically, I would like the amount I paid for the Pampered Wilderness Groupon to be refunded as Groupon credits. I had difficulty booking due to poor customer service, and this Groupon was expensive. You can reach me at [redacted], although this email has fewer purchases. The main account with most purchases is under [redacted]