Groupon Customer Service Issues

I bought a Groupon for Botox from Rocky River Spa, then I bought another one later. When the injection didn't work well, the doctor wanted to charge me more, but I showed him the second Groupon I purchased, and he agreed to accept it. However, when I tried to schedule my appointment for late October, I faced difficulty. They initially said they would accept the Groupon, then they changed their minds. I contacted Groupon and was offered a trade-in deal that had a short expiration date. I then bought a Groupon from Radiant Divine Spa for an additional $[redacted], but they said they wouldn't accept it at their Avon location since I had been to their Brecksville office. They only offered a $[redacted] credit instead of a refund. I paid $[redacted] and would like a refund to my Groupon account that doesn't expire quickly, as this has caused a lot of issues. Thank you.

I have encountered an issue with a $25 gift card I received. I'm unable to load the card as it requires a PIN, which was damaged when I tried to reveal it by removing the sticker carefully. This has happened to me previously with a Groupon gift card, causing frustration. It seems unfair for people to spend money on something they can't use due to such problems. It is disappointing that the contact details provided on the card, [redacted], are unresponsive, which adds to the frustration. I believe companies like Groupon should take responsibility for such issues and provide a resolution, like refunding the $25 I am unable to use.

I had an unpleasant experience at a salon recently. The owner, Heather, seemed to overcharge me despite me presenting a groupon for a $50 value. Initially, she tried to charge me $55, claiming it was due to the hair length (which was only 1 inch) or the density of my thin hair. Feeling taken advantage of, I asked her to clarify the price without the groupon, and she then increased it to $75, insisting I would still be saving $25. This dishonesty led me to address the issue by calling Heather, who failed to provide a satisfactory explanation and even lied about her ownership status. I am disappointed by their poor business practices and lack of accountability. I believe Groupon should be informed about this behavior, and I request a refund of the $25 I was wrongly charged.

I tried reaching Groupon's customer support through their phone line, following the automated instructions provided. Unfortunately, I couldn't find the option to schedule a call-back through the mobile app or website as suggested. Since the process seems unclear, I'm now attempting to contact them via email for assistance. It would be helpful if Groupon could update their recorded message instructions accordingly for future customers. I appreciate your help in resolving this matter promptly. Thank you. - K.W.

I bought 2 Large 60 x 50 dog blankets on Groupon, but the voucher codes I received are for 30 x 40 blankets. Below is the response from Printerpix: Order #: [redacted] Purchase Date: Friday, Nov 15, [redacted] Status: Expires On Feb 13, [redacted] Qty: 2 Order Total: $14.00 Dear Brenda, I apologize for the inconvenience. The codes are only valid for 40 x 30 Dog Blankets. Please send me the PDF of the Groupon voucher specifying 60 x 50 blankets if possible. Hope to hear from you soon. Kind Regards, Austin Customer Support Printerpix

I would like to inquire about the status of my order as I have not received it yet. I got a text message indicating that the order was shipped last week, but it has not arrived. When I placed the order online, the address field auto-populated with my previous address and the credit card information was also filled in automatically, without my permission. I was unable to change the address or input my credit card information. I tried to contact customer service to update the address to my current one, but the order has still not reached me. I am concerned and would appreciate any information regarding my order. I would like to receive the items I purchased or receive a refund. Waiting for a prompt response.

Hello, I have encountered an issue with both my Groupon and Living Social accounts requiring a password change unexpectedly. While Groupon was able to recognize my email, Living Social did not. I am unable to access my Living Social account where I have a significant credit balance. Despite attempting to contact their Customer Service, I found their offices closed during their usual hours of operation. This lack of access is frustrating, especially considering I have received emails from Living Social in the past confirming my account. I am disappointed by the absence of a direct customer service line for assistance. I need help resolving this matter promptly to utilize the funds in my Living Social account, approximately $[redacted]. Thank you for addressing this issue promptly. Warm regards, Kalin L.

I have been attempting to obtain a refund for false eyelashes for weeks now. I initially considered purchasing them and sought approval from my husband, but upon providing my name, the order was processed immediately using an outdated credit card on file from one and a half years ago. However, my husband, who is battling colon cancer, deemed the purchase unaffordable due to our financial situation as elderly individuals without credit cards. Despite multiple attempts to contact you, we have not received the promised credit to his debit card linked to Oak Star bank. We were requested to provide a bank statement photograph, which we are unable to do, but I have all the necessary details such as the order date of 10-19, charge date of 10-21 for $48.30, with order numbers #[redacted] and #[redacted], and debit card number #[redacted] from Oak Star bank in Springfield, Missouri. With no external assistance available, our distant daughters suggested Groupon for safety, thus we are reaching out for help. Can someone from your company assist us? Thank you, Mrs. D. Quillin

I attempted to purchase a Groupon for the Bacchanal Buffet at Caesars Palace in Las Vegas on November 7th, [redacted]. Initially, I received a message indicating the transaction failed. After trying with different cards, I discovered the transactions were indeed processed, despite the error message from Groupon. Unfortunately, this resulted in multiple charges on my accounts. Upon returning to New York on November 11th, I realized the approved charges from November 8th were too late for our visit. The Groupon is valid for December, but we won't be able to use it. The situation is exacerbated by the fact that there are multiple charges on my checking and credit card accounts. I am seeking a full refund for these charges. I was unaware of the approved transactions due to the misleading failed transaction messages. I hope to have all the charges reversed as I paid cash for the buffet and now face unexpected charges amounting to hundreds of dollars.

I have been struggling for days to print my voucher for a Sam's Club membership. Despite seeking help through their chat and visiting the store, I have been unsuccessful. I was informed it needs to be completed online first. This has been frustrating me for four days now. My name is Roy Wells, and the redemption code is SL7WDI27O3JU from my purchase on 11/15. The $30 payment was processed on my Visa card. I am eager to speak with a customer service representative over the phone to resolve this issue. My number is [redacted]. Thank you.

Dear Customer Service, My recent order was canceled, and I had difficulties with your representative regarding a 25% discount that was not applied. After much back and forth, I ended up canceling the entire order. Upon checking my records, I see that three items were canceled, but the fourth seems to be shipping. I am unable to accept the delivery without the promised discount. I have tried reaching out via chat and email but have not received a satisfactory response. It is frustrating that there is no phone support available. I am at home today and tomorrow, and you can reach me at [redacted] or [redacted]. If I do not hear from you promptly, I will have to involve my credit card company. I have proof that the order was canceled due to your error. I hope you can resolve this issue quickly and provide the correct discount. Your prompt response is appreciated. Sincerely, Donna

I visited a salon to have my hair done, and the stylist requested I pay an additional $40-$50 on top of the $87 I had already paid for the service. When I declined and insisted on the service I had originally purchased, she proposed providing me with only half of the services. Despite sending her a photo of my hair 2-3 weeks prior, I faced this issue upon arrival, as I needed the styling for a special event and had traveled across town for it. The stylist retreated to the back of the salon to allegedly discuss the matter with Groupon. She returned claiming the extra charges were in the fine print on her "page on internet explore," which contradicted my review of the Groupon fine print when I made the purchase. Our disagreement led to her asking me to leave without resolving the payment issue or providing a refund. I am dissatisfied with this experience and would like a refund or services from another professional.

I purchased a voucher for vent cleaning but faced several issues. It was challenging to schedule an appointment, needing to follow up multiple times. On the day of the appointment, they were late, and I had to call to check. During the inspection, they demanded extra payment to clean the vents which was not mentioned earlier. I declined, and they refused to proceed without extra payment, leaving me without the service. Therefore, I request a refund for my Groupon purchase. Thank you.

I need assistance with items I've received and billed to my credit card via my Groupon account. Many packages have arrived without invoices or item numbers, making it difficult to match them to my credit card statement. I'm requesting a detailed list with prices and pictures of the items I ordered. Additionally, I've received duplicate items and need guidance on returning them for credit. Your prompt help in clarifying my account activity is greatly appreciated. Thank you, Patty Martin from Maplewood, MN.

The Aspire ottoman bed was delivered to our new house, but upon assembling it at the old house, we discovered missing brackets for the frame. After contacting customer service, I faced unhelpful responses and was asked to send a photo of the incomplete item before any action could be taken. Frustrated by this, I traveled 20 miles to the new house to take the picture. In a stroke of common sense, I called Aspire, who promptly resolved the issue by sending the brackets the same day. Disappointed by the lackluster response from customer service, I have decided to discontinue any future business with Groupon. Thank you, but no thank you. H Johnson

I placed an order on Groupon, and after completion, I was supposed to receive a confirmation email which I never got. I was later contacted by "GetHuman" via email, offering assistance but it was not helpful. Groupon outsourced customer service to a third party charging $20-$45 for support. After struggling to reach Groupon directly for hours, I decided to contact my bank to stop the payment on the order. Dealing with Groupon has been frustrating, and I have no intention of purchasing from them again to avoid such hassle in the future.

I've encountered an issue with my Groupon account. I recently received an email stating there was unusual activity on my account, prompting the reset of my password and removal of billing details. Unfortunately, when attempting to follow the provided steps on the website, my email is not recognized, and the customer support links and password reset function are not working correctly. The error message received is, "Oops! Something went wrong — sorry about that. Please try refreshing this page and try again." Charles S. from Sierra Vista, AZ.

I am seeking a refund for my Groupon with EOTT. After reaching out to the spa last Friday and not being able to schedule before the coupon expires on November 27, I tried to arrange a later appointment, but the spa refused. Despite my attempts to find a suitable time, the spa has not been accommodating and is not honoring my Groupon. This has been a frustrating experience for me, especially since I have been unwell for the past two months and was unable to redeem the massage earlier as planned.

To the concerned party, I purchased three Furniture Protector Reversible covers on November 15, [redacted], in wine color for my love seat, couch, and recliner, totaling $82.26. Although I love the color, these covers do not stay in place. Upon sitting down, they slide all over my leather furniture, including the recliner cover which does not stay put. The back flap is too short, and the elastic band is not long enough to secure it properly. The band only reaches halfway down the chair. I am disappointed and would like to return these for a full refund. Please provide the free shipping labels for a prompt return. You can send them to my email at [redacted]. Thank you for your immediate attention to this matter. R.M.

On November 21st, I placed an order for 7 items with order # 1[redacted]55-[redacted]. I received an email stating there was an issue processing my Visa payment and to update my credit card information. However, Visa is not a credit card option for me. I tried to update my payment method but couldn't find the option, only seeing the list of items in my cart totaling $[redacted]. Later, I noticed another order in my cart which I decided to purchase using a different credit card, order #1[redacted]-[redacted] for $99.38. Now, I wish to cancel some items from my initial order. Please assist me in sorting this out so I can proceed with my shopping. Additionally, I plan to send flowers to my mom, as last year's order went undelivered and caused issues with my bank. Your help in resolving these matters is greatly appreciated. Thank you. - J. Hillin