Processing Purgatory

GetHuman-wny's Order Never Arrived issue with Groupon from November 2019

Help with my Groupon issue
Top Tip from another customer
Once logged in to the help section on, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman-wny's own words
I was trying to get Groupon to issue a voucher number. ... My order for a Sam's Club groupon was charged to my paypal, but I can't get the voucher - the order page has been stuck on "processing" for almost two hours . A chat did not resolve the issue* I was basically asked (very nicely) to be patient.
I was charged instantly when I made the order, but then was asked to wait
Assign me a voucher number, for which I have already paid
Have been a Groupon customer since it first became available
Always try to be nice, never be angry or rude. I worked * years in Customer Service at a bank, so I know whereof I speak: it's a very stressful job and the representatives will often bend over backward to assist callers who are nice, polite, calm and patient. There's a very thin line between polite interaction and rudeness* if you step over that line, you cannot go back or un-say regrettable things.
How GetHuman-wny fixed the problem
I waited the "* to * hours" - really about ** minutes - and instigated another Chat. The clever agent wrote "Let me see how we can fix this, okay?" --- and less than * minute later, she zapped me a pdf with my Voucher code, right through the chat window. I was impressed. Oddly, the Groupon site STILL says the transaction is "processing" . Nevertheless, I am happy with the final outcome.
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How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
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Groupon Voucher for discounted Sam's membership
Order Never Arrived issue
Reported by GetHuman-wny
Nov 9th, 2019 - 3 years ago
GetHuman-wny shared how to fix
Seen by 14 customers so far
Similar issue to 286299 others
0 customers following this
Items needed
Name on account
Email on account
Billing address


GetHuman-wny started working on this issue
Nov 9th, 2019 8:49am
GetHuman-wny confirmed the issue is fixed. Hooray!
Nov 9th, 2019 12:56pm
GetHuman-wny confirmed the issue is fixed. Hooray!
Nov 9th, 2019 1:08pm

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