Groupon Customer Service Issues

Hello, I recently purchased a chimney and duct cleaning service through Groupon on Monday, October 28. The payment has been processed, and my account shows that the service has been purchased. However, I have not received a confirmation email with the details yet. When I bought the Groupon, it indicated that my order was under review, but I have not received any further communication. Could you please provide me with a code so I can share it with the cleaning company? Best regards, Maddy M.

Hello, I'm Dustin Hurst. I recently bought a set of three holiday drawstring gift bags from Qualtry. Unfortunately, I made an error with my card information during my order on the manufacturer's website, which caused the order not to go through. I was unaware of this issue and mistakenly marked the voucher as redeemed. I am now unable to place the order. Could you please help me by unlocking the voucher or providing a new one? Thank you.

On June 25, [redacted], I bought a Groupon for a psychic in Dallas. There were multiple addresses given, but upon calling to make an appointment, I found out there is only one valid location, which is a 90-minute drive away. The psychic recommended contacting Groupon for a refund due to the inconvenient distance. I kindly request a full refund for this voucher.

I bought a Groupon deal for the Orange County Scuba Center and used it on August 22nd. However, I encountered issues with the company regarding my open water dives and rescheduling. Despite several attempts over months to communicate and arrange certification, I have not been successful. The company has shut down, leaving me without my scuba certification. I am seeking a complete refund.

I purchased a Groupon deal for All American Car Wash that includes a complete detail package and headlight restoration. We have tried calling the provided phone number multiple times to schedule an appointment, but no one answers, and it goes straight to a message saying the wireless customer is not available. Is this a legitimate business? We are concerned because the coupon expires soon. If we can't reach them, how can we cancel and get a refund?

I received this email and wanted to confirm if it's a legitimate message from Groupon. Hi, We have become aware of unusual activity in your Groupon account. As a precautionary measure, we have removed your billing details and reset your password. Kindly log in to www.groupon.com to create a new password. Click on "Forgot your password" to receive an email with a secure password reset link. Remember these tips when setting a password: - Avoid using personal details - Include a mix of letters, numbers, and symbols - Utilize different passwords for various accounts Thank you for your attention, Customer Support For assistance or feedback, contact us anytime. Sent from Groupon Inc. at [redacted] W. Chicago Avenue, Suite [redacted], Chicago, IL, [redacted], USA If you have received this email, it is because of a recent Groupon transaction you made using [redacted]

I am experiencing difficulties with my Groupon. I engaged in a live chat with your customer service, but unfortunately, I got disconnected before I could fully explain my issue. Despite sending an email and receiving a response ensuring that my problem would be addressed, I have not received any further communication. I have attempted to reach out to Imagecom via email but have not received a reply. I am eager for some form of contact regarding this matter. You can reach me at [redacted] or via email at [redacted] I kindly request that you promptly get in touch with me or contact Image.com on my behalf. Thank you. - Genevieve B.

Order Number: 1[redacted]98-[redacted] I came across a Groupon Ad on Google for Halloween Horror Nights tickets and assumed they were for Universal Studios in Orlando due to my location. Unfortunately, they were for the event at Hollywood Studios in California. Regrettably, I couldn't attend the event, which was embarrassing in front of my friends and family. It's disappointing that even though my location was enabled, I was still shown the wrong tickets. It shouldn't have offered me tickets for California when I'm so close to the Florida park. I really hope my wife and I can receive some assistance with this mix-up. I would appreciate any help from the concerned party.

I purchased Halloween Horror Nights tickets through Groupon like many others, but upon arrival at Universal, I was directed to a different line only to discover that I had bought the wrong ticket. I went back on Groupon to buy a ticket for that night, but the transaction failed. I ended up spending an extra $[redacted] buying tickets at the park due to time constraints. If I had been able to use the new ticket and refund the old one, I could have saved a lot. Unfortunately, the service fell short. I bought last-minute tickets in California from Miami, a process that was time-consuming and costly. I hope for a refund as this experience has been frustrating and I partly blame the service.

I recently spoke with customer service regarding my Botox Groupon in Delray Beach, Florida. I found out I was charged $[redacted] for 3 vouchers, which seems like a mistake. I have already emailed my proof of purchase and details to address this issue. Thank you for your attention to this matter. Dear Scott, Thank you for your purchase! Items that are to be shipped will be sent out once ready. For items that require redemption, click on "View Redemption Instructions" for further steps. Should you need to make changes or cancel your order, please refer to our FAQ page. If you haven't already, feel free to download our app, now ranked as one of the top 25 apps in the US!* Order Details: Order Number: 1[redacted]01-[redacted] Description: Quantity: Price: 40 Units of Botox - Redeem with: Dr. Mylissa's Medical Boutique View Redemption Instruction 2 $[redacted].00 40 Units of Botox - Redeem with: Liquivida Lounge View Redemption Instruction 0 $[redacted].00 Warm Regards, Scott L.

Hello, I am writing to request a refund for the unsatisfactory hair cut and colour I received at Hair Boutique Allure in Zandvoort, Netherlands. Today, I had asked for only 1 inch to be cut off my long hair, but the stylist cut off about 3 inches unevenly. The highlights turned out poorly with a significant gap at the roots and an overly bright yellow color due to improper toning. After realizing the poor results, I sought corrective treatment at Toni & Guy in Haarlem, where the manager confirmed the botched haircut and spent over an hour fixing it and addressing the damage. I will now need further appointments to correct the roots and replace the highlights, incurring additional expenses and time. I am disappointed with this experience and am requesting a full refund from Groupon. I have photographic evidence taken by the stylist at Toni & Guy to support my claim. Please advise on the refund process promptly. Thank you for your attention to this matter.

Every time I order a Leo Rosi sweater in size S, the items I receive are way too big. After peeling back the size S sticker, I discover a different size sticker underneath. Despite ordering a size S, I received a size L once, and now another sweater labeled as size S is actually a size M underneath the sticker. It's frustrating to receive incorrect sizes with misleading stickers. If small sizes are unavailable, sending larger sizes with a false size S sticker is not helpful. It's disappointing as a frequent Groupon user to encounter this issue. I hope this matter can be resolved promptly.

Dear Customer Service, I bought a trip to Colombia on Groupon, but I missed booking it because the notification ended up in my spam folder. Could you please advise me on the process for either receiving a refund or using the credit for a different trip? I acquired two Groupons at $[redacted].00 each with Voucher number GG[redacted]2 GROUPON LG-6VGX-2MRF-V256-J95B. I'd like to transfer this purchase to a new travel voucher. The trip was scheduled for October 6, [redacted]. Due to the spam filter issue, I discovered the notification after the expiration date. The purchase was made under the name Maki Lucero, and I paid with a card ending in 0[redacted]. I have seen on your website that the credit can be utilized for another vacation booking. Please note my email associated with Groupon is [redacted] Thank you, Maki Lucero

I ordered 5 38mm watches but only received 2. I reached out to Gargee P who couldn't find my order but asked for proof of purchase from my American Express. I emailed the screenshot at 4:04 pm on Nov. 2, [redacted], to [redacted] I received a confirmation from Groupon customer service acknowledging receipt and promising to follow up. However, at 8:35 pm, Gargee P informed me he did not receive my email. I'm confused and frustrated as Groupon claims no record of my order, yet I got two items matching my purchase in the mail on November 2. I'm eager to resolve this issue and receive the rest of my order charged to my American Express.

I am frustrated with the lack of service from Groupon. I purchased a massage gift for my son for Father's Day, expecting an upscale experience in New Canaan. Instead, the place was low-scale and inappropriate. I attempted to resolve this issue previously but was unsuccessful. Now, I want a refund. The original order was placed in June. I do not wish to pay any additional fees for assistance.

I purchased the Lavish Home Embossed Microfiber Sheet Set in Blue on Oct 30, [redacted]. The tracking system indicates it was delivered on Oct 26, [redacted] to an address in Washington State. Despite my California address on file, it was delivered early. During a live chat, I selected the first option to have it resent after reviewing the fine print. The agent ended the call when I needed more time to review it. On Oct 31, another live chat reassured me of a reshipment. However, checking my order still showed it delivered a day before I even ordered it. A different agent then offered me only 10 groupon bucks as a one-time courtesy due to a system error. Despite acknowledging the issue, the agent mentioned the order was marked as delivered, leaving me with little recourse. The second shipment also went astray, this time to Ayora, California, instead of Antelope where I reside. I no longer desire the sheets and seek a full refund instead of just 10 groupon bucks. If not rectified suitably, I will take my business elsewhere in the future.

I am experiencing extreme frustration. I purchased two Brazilian Wax vouchers from Infusion Body Massage for an appointment on October 31, [redacted], at 4 pm. They called me to reschedule for 2 pm, stating the waxing technician finishes at 2. I question why they offer appointment times they can't honor customer preferences. Despite numerous attempts, no one answered my calls to confirm the adjustment. Upon arriving at 1:55 pm, their salon was closed with no response to my calls. This is my first encounter with such poor service, surpassing any previous disappointments using Groupon. I am seeking a refund promptly.

I tried to book a massage with the voucher but couldn't contact anyone at the provided number. Messages were unanswered, and the Rite Touch website showed a security warning. Even after managing to schedule a massage past the expiration, I faced issues redeeming the voucher at the appointment. Though the staff acknowledged the website issue, the owner, Curly, refused to honor the voucher, citing disbelief in the scheduling problem. I was left without the massage as they claimed unavailability to respond to calls or messages contrary to their instructions. I am requesting a refund for this poor experience. Contact me at [redacted].

I had a terrible experience with a balloon ride purchased through Groupon. The location changed suddenly, and the pilot was intoxicated, causing a dangerous landing. Boarding was chaotic and delayed, making us wait for hours. The flight was shorter than advertised, flying over areas with animals in distress. The pilot's reckless maneuvers caused bruises, and the landing was rough, leaving us scared as the balloon toppled over. Despite my fiancée's panic attack, they kept us inside. The champagne turned out to be cheap bubble water in plastic cups offered by a stranger. Their transportation promise led to engine damage from rough driving. They also made disturbing comments about the neighborhood and failed to provide the promised breakfast. I plan to report this to the health department for animal cruelty and file a police report for assault, property damage, and flying under the influence. This was a disappointing and unsafe experience that I don't recommend.

Around a month ago, I bought a Groupon deal for one syringe of Juvéderm from a laser skin care center in Pittsburgh with Dr. Dutt. Despite my attempts to book an appointment online and calling all three locations, I have not been able to reach a live person or get a response. I even visited one of the locations in person, but it was closed. I left voicemails but no one returns my calls. The lack of customer service has been frustrating, and I am considering taking my business elsewhere. Bogus