I ordered eight tickets at $** each for a show. My friends and I arrived for the show a...

GetHuman2457445's Order Never Arrived issue with Groupon from October 2019

Help with my Groupon issue
Top Tip from another customer
Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman2457445's own words
I ordered eight tickets at $** each for a show. My friends and I arrived for the show and found out it had been canceled. I sent an email to Groupon saying the show was cancelled and I want a refund. I never heard back so I called the credit card. The credit card reached out to Groupon and gave them so many days to reply back. Groupon is saying I did not cancel the Groupon transaction within ** hours. The show was cancelled told Groupon. briefly there was an email saying my refund would be coming through. then they email disappeared and I have not heard from Groupon.

GetHuman2457445 did not yet indicate what Groupon should do to make this right.

How GetHuman2457445 fixed the problem
Took a long time! You can call and talk to somebody with Groupon. Somehow ,somewhere, I found live chat! back when I was placing my order a little screen came up and said would you like to live chat. So when I needed help getting a refund I searched and searched their webpage finally found live chat again!!
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How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
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Groupon

Order Never Arrived issue
Reported by GetHuman2457445
Oct 29th, 2019 - 2 years ago
Fixed
GetHuman2457445 shared how to fix
Seen by 5 customers so far
Similar issue to 281811 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman2457445 started working on this issue
Oct 29th, 2019 3:17pm
GetHuman2457445 indicated the issue is not fixed yet.
Oct 29th, 2019 8:15pm
GetHuman2457445 confirmed the issue is fixed. Hooray!
Oct 31st, 2019 3:19am