Last week I purchased the above groupon for a Three course Sunday roast for two at Salo...

GetHuman3847305's customer service issue with Groupon from October 2019

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The issue in GetHuman3847305's own words
Last week I purchased the above groupon for a Three course Sunday roast for two at Salomons Estate Tunbridge Wells. I used the online booking form to make a reservation for yesterday, Sunday **th for my husband’s birthday at *.** which was accepted and confirmed. We travelled down from London which took us about one hour. We eventually found the place, which was difficult as there was a wedding going on and we were obviously intruding amongst the guests, only to be told that they had informed Groupon that there was no availability for Groupon guests that day and Groupon replied and said it was all sorted and no problem. You cannot imagine how bloody furious we were to be told this. I cannot actually believe your company could make such a huge mistake and cause your customers such a massive inconvenience. We were the *th couple that had been turned away yesterday. My husband*s birthday was totally ruined because of your inadequacy. We are still fuming ** hours later. What do you intent to do about this?

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Customer service issue
Reported by GetHuman3847305
Oct 29th, 2019 - 3 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 281706 others
0 customers following this


GetHuman3847305 started working on this issue
Oct 29th, 2019 12:35pm
GetHuman3847305 indicated the issue is not fixed yet.
Oct 30th, 2019 2:26pm
GetHuman3847305 indicated the issue is not fixed yet.
Oct 31st, 2019 7:46am