My order has not arrived. It was apparently returned to Hebron KY where it was shippe...

GetHuman-capnben's Order Never Arrived issue with Groupon from October 2019

Help with my Groupon issue
Top Tip from another customer
Once logged in to the help section on, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman-capnben's own words
My order has not arrived. It was apparently returned to Hebron KY where it was shipped from. Will this order be resent?***Wednesday , ************:** pm*Hebron, KY*Delivered**:** am*INDEPENDENCE, KY*At local FedEx facility*Tuesday , *************:** am*INDEPENDENCE, KY*Delivery exception*Future delivery requested**:** am*INDEPENDENCE, KY*At local FedEx facility**:** am*INDEPENDENCE, KY*Arrived at FedEx location***:** am*INDEPENDENCE, KY*Returning package to shipper*Multiple shipping labels on shipment - Unable to deliver shipment - Returning to shipper*Monday , *************:** am*INDEPENDENCE, KY*Picked up**This was not received at my home address

GetHuman-capnben did not yet indicate what Groupon should do to make this right.

How GetHuman-capnben fixed the problem
Did the live chat with customer support. Took forever to finish but I got a refund and reordered. It went very well!
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Order Never Arrived issue
Reported by GetHuman-capnben
Oct 21st, 2019 - 3 years ago
GetHuman-capnben shared how to fix
Seen by 4 customers so far
Similar issue to 278339 others
0 customers following this
Items needed
Name on account
Email on account
Billing address


GetHuman-capnben started working on this issue
Oct 21st, 2019 7:46pm
GetHuman-capnben confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 12:17am
GetHuman-capnben confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 1:10am

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