On April * ****, I purchased two Groupons for Madison Reed Color Bar, for $**.** each...
GetHuman3652740's Voucher Code Won't Work issue with Groupon from October 2019
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On April * ****, I purchased two Groupons for Madison Reed Color Bar, for $**.** each. I used one Groupon at Madison Reed Color Bar, but the terms of the Groupon were that it could only be used once each * months. I asked for the cash value (not the expired promotional value) of the Groupon to be applied to the purchase of some color products and was refused. After the Groupon expired, I again went to the manager of the Madison Reed location and asked that the cash value of the Groupon be applied towards a service. I was again refused. I made a complaint to Groupon, saying that their own Groupon Promise (https:**www.groupon.com*legal*grouponpromise) states that the merchant must honor the cash value of the Groupon, and that I should not be required to be dunning the merchant for violating Groupon's terms of service. The answer I got was that Groupon will only issue refunds for three days after purchase, and that the merchant will honor the cash value of the Groupon. **I returned to Madison Reed a third time and asked to speak to a manager. I showed her the Groupon Promise and asked for $** worth of products for my expired Groupon. I was refused a third time, this time with the excuse that their register software won’t allow them to use expired Groupon codes as a payment source. I have now expended so much time attempting to convince Madison Reed and Groupon to honor Groupon’s own legal terms of service, that it exceeds the $** value which I am trying to recoup.
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