On April * ****, I purchased two Groupons for Madison Reed Color Bar, for $**.** each...

GetHuman3652740's Voucher Code Won't Work issue with Groupon from October 2019

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The issue in GetHuman3652740's own words
On April * ****, I purchased two Groupons for Madison Reed Color Bar, for $**.** each. I used one Groupon at Madison Reed Color Bar, but the terms of the Groupon were that it could only be used once each * months. I asked for the cash value (not the expired promotional value) of the Groupon to be applied to the purchase of some color products and was refused. After the Groupon expired, I again went to the manager of the Madison Reed location and asked that the cash value of the Groupon be applied towards a service. I was again refused. I made a complaint to Groupon, saying that their own Groupon Promise (https:**www.groupon.com*legal*grouponpromise) states that the merchant must honor the cash value of the Groupon, and that I should not be required to be dunning the merchant for violating Groupon's terms of service. The answer I got was that Groupon will only issue refunds for three days after purchase, and that the merchant will honor the cash value of the Groupon. **I returned to Madison Reed a third time and asked to speak to a manager. I showed her the Groupon Promise and asked for $** worth of products for my expired Groupon. I was refused a third time, this time with the excuse that their register software won’t allow them to use expired Groupon codes as a payment source. I have now expended so much time attempting to convince Madison Reed and Groupon to honor Groupon’s own legal terms of service, that it exceeds the $** value which I am trying to recoup.

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Groupon

Voucher Code Won't Work issue
Reported by GetHuman3652740
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 277630 others
0 customers following this

Timeline

GetHuman3652740 started working on this issue
Oct 20th, 2019 1:30am
GetHuman3652740 indicated the issue is not fixed yet.
Oct 24th, 2019 4:39pm
GetHuman3652740 indicated the issue is not fixed yet.
Oct 25th, 2019 10:42pm