I think Groupon should have a human or an email address that actually goes to an employ...

GetHuman3783366's customer service issue with Groupon from October 2019

Help with my Groupon issue
The issue in GetHuman3783366's own words
I think Groupon should have a human or an email address that actually goes to an employee of Groupon. I had an issue of a deal that i paid for and it was canceled by the company Visibly. I had a rep answer with a Question of which way I wanted a refund, I wrote back, and apparently, Groupon discontinued their email service for questions or complaints. I had to go thru another middle site to get an answer, I think it was called resolve, which when sent, groupon removed my account, which I have had for years. I still do not have an answer and no refund of $**. I noticed today that I could see some of my history on groupon, and when you tap customer service, there is nothing, you cannot contact groupon directly. I like groupon, i hate to discontinue.

GetHuman3783366 did not yet indicate what Groupon should do to make this right.

How GetHuman3783366 fixed the problem
I had to private message them
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Groupon

Customer service issue
Reported by GetHuman3783366
Oct 17th, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 276418 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman3783366 started working on this issue
Oct 17th, 2019 5:25pm
GetHuman3783366 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 7:57pm
GetHuman3783366 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 7:57pm