The only thing I would recommend is that in buying anything from Groupon that you purchase it through PayPal response time is immediate for a resolution. Thank God I had the where with all to figure at the time that this might be a scam.
GetHuman-nonnanu's Refund My Order issue with Groupon from October 2019
Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-nonnanu's own words
After numerous attempts at trying to fix the problem through their tech support. Dealing back and forth two months, my daughter decided enough is enough. Her old cheaper model performed so much better and picked up the dirt whereas with all the tech support they couldn’t get it to work. ... Talked to Neaneo, I assumed a Groupon rep and he assured me his supervisor would call me back to resolve my problem yesterday but have not received a call as of this moment.**The stress of dealing with your phones & e-mails has caused my blood pressure to rise to a dangerous point. Am heading in the direction of hiring a lawyer at this point since I have proof from my Dr.’s office by both he and his nurse.**This is your last chance of resolving this problem.
They have hidden any active customer service phone numbers by deflecting calls to e-mails that go to nowhere. Had to call I-Robot to get a call from a representative that would not release a phone number or means to contact them again. Very shifty and corrupt ways of doing business.
Need a return label to send it back to previous owner and credit me the amount of purchase since this Roomba has not worked for the time of purchase.
I would have to go into my account but I know I have ordered items a long time. Small purchases.
Yes PayPal has been outstanding in their service.
I have an issue with Groupon too
How GetHuman-nonnanu fixed the problem
Contacted PayPal that didn’t charge a penny and they are requesting that they return my money and send a ups mailer to my daughter to get rid of the garbage Groupon sent.
Please help with my Groupon issue
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We've taken the time to write instructions for how to solve some of the most common Groupon customer problems.