The only thing I would recommend is that in buying anything from Groupon that you purchase it through PayPal response time is immediate for a resolution. Thank God I had the where with all to figure at the time that this might be a scam.

GetHuman-nonnanu's Refund My Order issue with Groupon from October 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-nonnanu's own words
After numerous attempts at trying to fix the problem through their tech support. Dealing back and forth two months, my daughter decided enough is enough. Her old cheaper model performed so much better and picked up the dirt whereas with all the tech support they couldn’t get it to work. ... Talked to Neaneo, I assumed a Groupon rep and he assured me his supervisor would call me back to resolve my problem yesterday but have not received a call as of this moment.**The stress of dealing with your phones & e-mails has caused my blood pressure to rise to a dangerous point. Am heading in the direction of hiring a lawyer at this point since I have proof from my Dr.’s office by both he and his nurse.**This is your last chance of resolving this problem.
They have hidden any active customer service phone numbers by deflecting calls to e-mails that go to nowhere. Had to call I-Robot to get a call from a representative that would not release a phone number or means to contact them again. Very shifty and corrupt ways of doing business.
Need a return label to send it back to previous owner and credit me the amount of purchase since this Roomba has not worked for the time of purchase.
I would have to go into my account but I know I have ordered items a long time. Small purchases.
Yes PayPal has been outstanding in their service.
How GetHuman-nonnanu fixed the problem
Contacted PayPal that didn’t charge a penny and they are requesting that they return my money and send a ups mailer to my daughter to get rid of the garbage Groupon sent.
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How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
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Groupon

Roomba ***
Refund My Order issue
Reported by GetHuman-nonnanu
Oct 15th, 2019 - 2 years ago
Fixed
GetHuman-nonnanu shared how to fix
Seen by 6 customers so far
Similar issue to 275357 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-nonnanu started working on this issue
Oct 15th, 2019 4:06pm
GetHuman-nonnanu confirmed the issue is fixed. Hooray!
Oct 16th, 2019 8:26pm