Groupon Customer Service Issues

Hello, I recently spent 45 minutes detailing issues with 2 vouchers I bought. After the information vanished, I will now provide a brief summary. Voucher 1 - Broadway Skincare: I tried booking an appointment but was instructed to seek a refund since the location I bought for was no longer valid. Voucher 2 - 3D eyelash beauty: I was declined an appointment due to a prior groupon purchase at a different location. I never got a response after emailing groupon regarding this issue, and I still have the original email. Sorry for the brevity, but I can't spend another 45 minutes rewriting everything. Thank you, Jessica

Hello, I recently spent 45 minutes explaining the issues with two vouchers I purchased. Unfortunately, everything disappeared when I clicked continue. Here is a concise summary: Voucher 1 - Broadway Skincare: They requested Groupon to remove the location I purchased for, which hasn't been done. I was advised to call Groupon for a refund. Voucher 2 - 3D Eyelash Beauty: I was told they couldn't accommodate me as I had previously bought a voucher for a different location through Groupon. They mentioned Groupon shouldn't have sold another voucher to the same customer at any location. I emailed Groupon about this before but never received a response. I still have the original email if needed. Apologies for the brevity, I hope this clarifies the situation. Thank you, Jessica

After reviewing the merchant's website that stated Thursday hours, I purchased a Groupon but found out she didn't actually have Thursday hours when trying to schedule. I rearranged my schedule to book an appointment on Wednesday, only for her not to show up Thursday morning. She mentioned booking for another day, but I don't feel confident in her reliability. I cannot cancel on my patients on days she's actually open, as she doesn't operate on Thursdays like her website claims. It's frustrating to not receive a refund as she stated she couldn't offer one.

Yesterday, on October 14, [redacted], I scheduled a carpet cleaning service through Storm Air Care and Carpet Services, an affiliate of yours. I was not informed about the distance restriction until after placing the order. I reached out to the cleaning company, and they assured me they would promptly process a refund to my American Express card. They have collected the voucher details and mentioned they would contact Groupon to request the refund. I am still awaiting updates on the refund status. Can you assist me with this matter? Thank you. David M. from Cleveland, Georgia, Zip Code [redacted]. Phone number: [redacted].

I spoke with a representative named Neaneo from Groupon. I believed he was a Groupon employee. He promised that his supervisor would contact me yesterday to address my issue, but I have not received any call yet. The frustration of trying to reach you via phone and email has led to a significant increase in my blood pressure. I am considering involving a lawyer now, especially because I have documentation from my doctor and nurse regarding the impact of this situation on my health. This is the final opportunity for you to resolve this matter.

I purchased a 1-hour massage from "Creative Growth Massage Center" and attempted to schedule my appointment using the provided instructions. However, the only contact information given was a phone number, [redacted], which initially went unanswered until someone eventually texted me a few days later to set up the appointment. Despite not knowing if the person was male or female, they requested the voucher number from Groupon to book my massage. After receiving confirmation for the following week, they suddenly canceled on the day of the appointment due to illness. This pattern continued with multiple cancellations and rescheduling attempts, leaving me with an unused voucher. I tried to trade it in on Groupon, but I'm unable to do so because the voucher has been "viewed" even though it was never redeemed. Now, I am seeking a refund or the option to trade it in for a different service.

I originally paid $92 for a Groupon photo facial. Unfortunately, I wasn't aware of the limitation of using a Groupon at that specific facility more than once. Aqua Laser informed me that I could gift it, so I gave it to my daughter-in-law. However, she was unable to use it due to sun exposure. Because of a recent leg surgery, I am immobile and cannot use the Groupon for something else right now. I am requesting a refund or to have the $92 credited to my account for future use. Perhaps an extension could be possible. The Groupon number is 1[redacted]05-[redacted]. This is my first experience with Groupon, and I hope for a positive resolution so I can continue using the service in the future.

I wanted to address an issue regarding a Groupon voucher for Dance Trance Fredericksburg. The studio location advertised at [redacted] Jefferson Davis Highway, Fredericksburg, VA, [redacted] has closed, yet the Groupon coupon for classes is still active. The main concern is that the listed phone number ([redacted]) belongs to our residence, causing confusion as we receive calls meant for the studio. This situation has been ongoing, and customers purchasing the coupon are unable to access relevant information. I kindly request assistance in contacting Dance Trance Fredericksburg or their Florida headquarters to rectify this matter by removing or correcting the coupon details. I appreciate your prompt attention to this matter. Thank you, Lori K.

I bought a Groupon for a massage from Grace Healed Me. I tried contacting the company using the online phone number, but was instructed to schedule on their website. Despite several attempts, the website was not functioning when I tried to schedule my massage. When I inquired about booking over the phone, I was advised to use the online system. I am now seeking a refund as I have been unable to utilize the Groupon for its intended services due to the website issues.

Hello. I purchased a 2-hour pamper package voucher for The Face and Beauty Wimbledon. I had an appointment booked for October 6th at 10:30 am, but received a cancellation text one hour prior. Upon calling, the provider cited clinic issues and agreed to reschedule for October 8th, requesting my details again via email. Despite this, I did not hear back until October 9th. She then informed me she couldn't honor the booking due to being fully booked. I requested a refund. Upon checking my Groupon account, it falsely indicates that the voucher was utilized. I have tried contacting her via phone and email with no response. I am requesting a refund to be credited back to my account as I prefer a monetary refund over a Groupon voucher. Thank you, Asma

Hello, I purchased a hair service Groupon that was misleading. The store required me to buy the Groupon online before my appointment despite my request to speak to someone first. I specified I wanted a full balayage and was assured the Groupon would apply. Upon arrival, I was told the actual cost would be double the voucher amount. This was deceptive advertising and miscommunication on the salon's part. Since no service was provided, I believe the Groupon redemption was premature. I request a full refund for the Groupon. Thank you for your attention and assistance.

Subject: Groupon Appointment Issue Hello, I am writing to address a concerning experience I had with a Groupon appointment at your establishment. I purchased a Groupon on 7/31/19 and scheduled an appointment for today, 10/16/19 at 10:30 am with Francis. However, upon arriving at the location on [redacted] Grand Avenue in St. Paul, I found a locked door and had trouble locating Francis. After trying to contact Francis with no success, I left. To make matters worse, the Groupon shows that it was redeemed on 9/23/19, which is inaccurate as I had a confirmed appointment for today. I am very disappointed with this situation and believe it to be a scam. I would appreciate a refund for this experience. Thank you for your attention to this matter. Sincerely, B. Bates

I'm feeling frustrated because I've never had any issues before, and now my email responses are being blocked. I purchased 2 bottles of perfume on October 2nd, and it's supposed to be dispatched within 2 days, but when I track the order, it just shows as ordered with no further updates. Additionally, I ordered a spa package for my son and daughter-in-law, which was supposed to be sent directly to her email, but it says the email is invalid, even though it's used daily. The money has been deducted from my account, but the items haven't been dispatched, causing inconvenience. I'm also having difficulty redeeming a coupon for the spa as clicking on the Groupon or spa ticket isn't working. These are gifts, and I'm upset about the situation. I would appreciate a prompt resolution. Thank you. Kind regards, K. Parker

I am requesting that my order for 2 bottles of perfume and a spa package be sent to me promptly. The spa package was intended as a gift for my daughter-in-law, and I need it to be delivered to her email address. I am disappointed with the service as I have never encountered any issues with previous orders. Despite the payment being processed, the products have not been received. The order for the perfume was placed on 2nd October, and the tracking information only shows "ordered" without any further updates. I am also facing an issue with the spa package email address, even though I have verified that it is correct. I urge for the items to be shipped immediately or a full refund to be issued without delay. My name is Kerry Parker, and I can be reached at my email address, [redacted] Please address this matter promptly.

Hi. I bought two Groupon deals for Printerpix magic mugs on June 11, [redacted]. After receiving two incorrect orders, I've been in dispute with Printerpix since the end of June. Now, I've had to involve my credit card company to contest the orders. Printerpix suggested I contact you for a refund on the two coupons priced at $35.00 each, totaling $70. The mugs were for a high school reunion fundraiser, but they were unusable due to errors made by Printerpix. They failed to resolve the issue from June to September. I am requesting a refund of $70 for the two orders I placed using Groupon on June 11, [redacted] and redeemed on June 20, [redacted]. Thank you. - Anita G. from Adams, MA

Good morning, I recently purchased a Sandinrayh gaming chair and initially, I was satisfied. However, I soon noticed unevenness and realized it was defective. The back of the chair continuously popped and snapped plastic when I sat in it. Despite being within the weight limit, the chair did not hold up as expected. I invested $[redacted] and expected better quality. The backrest constantly reclines to the floor, rendering the chair unusable for me. I discovered these issues within a week, but due to school, I couldn't address them immediately. I would appreciate a refund and assistance on this matter. Please reach me at [redacted] Thank you.

I believe Groupon should provide a direct way to contact their customer service team either through email or a direct line to speak to an employee. Recently, I encountered an issue with a deal I purchased that was cancelled by the company Visibly, and when I tried to reach out for assistance, I was informed that Groupon no longer offers email support. It was frustrating to have to use a third-party site named Resolve just to get a response. Subsequently, my Groupon account was even deactivated. Despite reaching out multiple times, I have not received a resolution or the $20 refund I am owed. I value using Groupon but the lack of direct communication channels is disappointing.

I received a product last week, and when I tried to charge it, I realized the cable was missing. I contacted the company via email and text, but I haven't received a response in over 24 hours. After waiting two more days, I reached out again with no luck. I've sent a total of three messages in the past week without any reply. As a loyal customer, I believe I deserve better treatment. I am requesting a refund or store credit as the item is unusable without the cable. Please get in touch with me promptly to address this issue. The product remains unused but is considered defective without the ability to charge it. Thank you in advance for your attention. I hope to hear back from you soon.

I would like a credit refund for two coupons purchased from Belle Spa in Slidell. Despite attempting to schedule appointments for my partner and me, we have only been offered availability in mid-November for one person at different times due to limited staff. Contacting them multiple times has only resulted in being told to book weeks in advance with the same outcome each time. The manager now states my coupons have expired, and I am supposed to receive a refund. I have tried contacting through the provided numbers and emails to no avail, receiving responses indicating difficulty in reaching me. Please provide a valid contact number or proceed with refunding the coupons for future use. - L. Schroth

Subject: Issue Accessing Groupon Order # 1[redacted]81-[redacted] for Dressler's Restaurant Account Holder: Cathie B. Address: [redacted] Edenbridge Ln, Charlotte, NC I bought the Groupon for dinner for two at Dressler's restaurant in Charlotte, NC, around September 4th or 5th. However, it appears to be expiring soon, and I am having trouble accessing it. The computer I am using is shared with someone who has their own active Groupon account. Whenever I try to access my Groupon, the cookies redirect me to the other person's account instead. I can't seem to locate or open my voucher because of this issue. How can I rectify this situation and access my Groupon before it expires?