Please note on **-**-** I ordered flowers through FTD (order * GRPN*******) to be deliv...

GetHuman-daminate's Refund My Order issue with Groupon from October 2019

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-daminate's own words
Please note on **-**-** I ordered flowers through FTD (order * GRPN*******) to be delivered on **-**-**. Be advised as of today the recipient the flowers as of yet. I called FTD customer service on **-**-** to learn the whereabouts and was told, there was an error, there is no flower shop available to deliver the flowers, on that day. I was offered an apology and an upgrade, if I wait until the next day (today **-**-**) for delivery. I agreed. **I received a text from the recipient, that indicated non receipt of flowers. I then contacted FTD, and again, they stated their apologies, and was unable to have the flowers delivered today. This type of service is absurd, and unacceptable. **I then cancelled my order and requested a full refund. Also prior to my calls, I did not receive any delay notifications, as to why flowers were not delivered. After I cancelled my order I was advised that I needed to contact Groupon, as well, so that I can*could receive my refund. (again unacceptable and unclear) *Here is my official notification, that I cancelled my order and will like a full refund, credited back to my card. However, I did receive a cancellation confirmation email from FTD (GRPN**********) around *:** pm stating my order has been cancelled and I will receive a full refund. Because FTD advised me to notify Groupon, I informing you guys of the horrific transaction, and unsatisfactory customer service.

GetHuman-daminate did not yet indicate what Groupon should do to make this right.

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Groupon

Refund My Order issue
Reported by GetHuman-daminate
Oct 14th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 275053 others
0 customers following this

Timeline

GetHuman-daminate started working on this issue
Oct 14th, 2019 9:29pm

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