I made a purchase the evening of October *th order number* ****-****** -*******I used a...

GetHuman-shario's Refund My Order issue with Groupon from October 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-shario's own words
I made a purchase the evening of October *th order number* ****-****** -*******I used a coupon code that gave me **% off at Ceviche Arigato .That went through.*Then I see that * minutes later an additional purchase was generated by Groupon at the same vendor *For the full price. Transaction number*****-*****-******.*I am only interested in my purchase for the **% off Groupon.*And would like a $** refund for the full price Groupon .*I would also like that taken off my*My Groupon (stuff) so that I only have the one redeemable Groupon at this merchant. (In addition I would like confirmation on how I actually redeem the Groupon at the restaurant). Thanks So Much*Shari

GetHuman-shario did not yet indicate what Groupon should do to make this right.

How GetHuman-shario fixed the problem
I was able to communicate with Groupon through their app.*( It took me awhile to figure out how) .*Typing the issue. They were very responsive, giving me three options*To resolve it. I believe they processed a refund. Thank You.
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How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
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Groupon

Refund My Order issue
Reported by GetHuman-shario
Oct 14th, 2019 - 2 years ago
Fixed
GetHuman-shario shared how to fix
Seen by 4 customers so far
Similar issue to 274976 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-shario started working on this issue
Oct 14th, 2019 7:43pm
GetHuman-shario confirmed the issue is fixed. Hooray!
Oct 15th, 2019 10:08pm
GetHuman-shario confirmed the issue is fixed. Hooray!
Oct 15th, 2019 10:17pm