Hi I had purchased * atrium vouchers a while back and wanted to make a reservation for...

GetHuman-fouri's customer service issue with Groupon from October 2019

Help with my Groupon issue
The issue in GetHuman-fouri's own words
Hi I had purchased * atrium vouchers a while back and wanted to make a reservation for tomorrow. Upon booking I could only get reservations for * of those vouchers as the dates were not available. I contacted Groupon to then cancel the unused * vouchers but they instead cancelled my original booking. **I called today about the cancelled order that I never asked for and they were going to look into it. My reference no is *********I managed to rebook it myself earlier despite an agent assisting with rebooking. My original request was that I couldn’t use my other * vouchers. Is there anyway my other * vouchers can be added on my booking as the atrium has enough reservations to accommodate more guests instead of Groupon refunding my unused * vouchers so I can use all * vouchers tomorrow?

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Groupon

Customer service issue
Reported by GetHuman-fouri
Oct 4th, 2019 - a year ago
Fixed
Seen by 6 customers so far
Similar issue to 270539 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-fouri started working on this issue
Oct 4th, 2019 3:33am
GetHuman-fouri confirmed the issue is fixed. Hooray!
Oct 5th, 2019 11:01am
GetHuman-fouri confirmed the issue is fixed. Hooray!
Oct 5th, 2019 11:02am
GetHuman-fouri indicated the issue is not fixed yet.
Oct 5th, 2019 11:02am
GetHuman-fouri confirmed the issue is fixed. Hooray!
Oct 5th, 2019 2:21pm

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