My name is Moira Kelly from the Creating Hope Foundation........*I purchased two vouche...

GetHuman-maekelly's Refund My Order issue with Groupon from August 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-maekelly's own words
My name is Moira Kelly from the Creating Hope Foundation........*I purchased two vouchers for the family of up to * people it is a ** hour pass for a double Decker bus.*These two vouchers expire on the ** August **** **I have been trying to use these tickets the last few months but the weather has been terrible in Melbourne on the week ends...my home here in Melbourne houses children from overseas who are here having surgery and also homeless woman with children, l was unable to take the children with weather permitting.*I am traveling this weekend with a little girl from Pakistan who will be treated at the Children's Hospital in Paris France, she is unable to be treated here in Melbourne due to a rare condition we will be returning late Sept to Australia , l was wondering if there is anyway you were able to assist me in regard to extending the time on these vouchers as l would so dearly like to take these children in my care on the double Decker bus.**My Foundation web site is : "Moira Kelly Creating Hope Foundation", so you can see the work we undertake.*I spoke to the company that runs the buses and they suggested l speak to you directly or drop them an email , and they were hopeful you may assist with an extension.**The Vouchers are as follows *Security code *BFA*D**** Groupon Code : VS-JPJ*-R*Y*-*WRB-*WX**Customer name is Moira Kelly*Original Price $** Groupon price $****Security Code : *C*J*B*DDD Groupon Code : VS-W**Z-ZCWC-GMBW-*C*J*Customer Name: Moira Kelly **Look forward to hearing from you...**In Peace and Service always**Moira Kelly AO*Founder * Patron MKCHF*Victorian of the Year ****

GetHuman-maekelly did not yet indicate what Groupon should do to make this right.

How GetHuman-maekelly fixed the problem
Groupon were terrific... called there service on the phone got straight through and they have credited my account thank you excellent service **
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Groupon

Refund My Order issue
Reported by GetHuman-maekelly
Aug 29th, 2019 - a year ago
Fixed
GetHuman-maekelly shared how to fix
Seen by 6 customers so far
Similar issue to 256777 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-maekelly started working on this issue
Aug 29th, 2019 5:24am
GetHuman-maekelly confirmed the issue is fixed. Hooray!
Aug 29th, 2019 11:14am
GetHuman-maekelly confirmed the issue is fixed. Hooray!
Aug 29th, 2019 11:14am
GetHuman-maekelly confirmed the issue is fixed. Hooray!
Aug 29th, 2019 11:15am

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