On July **, ****, I purchased (*) Adult *-Day Go Boston Cards* Reservation ID ******* a...

GetHuman-doddapao's customer service issue with Groupon from August 2019

Help with my Groupon issue
The issue in GetHuman-doddapao's own words
On July **, ****, I purchased (*) Adult *-Day Go Boston Cards* Reservation ID ******* and (*) Child *-Day Go Boston Card Reservation ID *******. I arrived in Boston on the **th and tried to attend the Blue Man Show, but was told that my Go Boston card didn’t include this. The next morning July **, I tried to use the Go Boston card at the Boston Duck Tours. I was told that my Go Boston Card was not valid since it was a * day card. As a result I paid for that attraction on my own. After the tour was finished , I called and spoke with a representative. I explained that first, the web site was not clear that only a *, * and * day Go Boston card would include the Blue Man and Duck Tour. Second, I was in Boston for * full day. Since I was not able to use the card, I asked for a refund. It was within the first ** hours since purchasing the ticket. The representative apologized for the situation. She assured me that I would be reimbursed for the tickets purchased, and could expect the full refund in * week. It is now * weeks since I last spoke with your representative and I haven’t received my reimbursement. Please contact me. Thank you for your time and assistance.**Respectfully, **Dodd Apao******@***.com*(***)***-****

GetHuman-doddapao did not yet indicate what Groupon should do to make this right.

How GetHuman-doddapao fixed the problem
I submitted a correspondence to *****@***.com explaining the reason for my refund request. A response was formulated by Groupon within a day, with a full reimbursement. I have another order that was an oversight, but am confident that it will be resolved.
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Groupon

Customer service issue
Reported by GetHuman-doddapao
Aug 2nd, 2019 - 3 years ago
Fixed
GetHuman-doddapao shared how to fix
Seen by 150 customers so far
Similar issue to 246781 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-doddapao started working on this issue
Aug 2nd, 2019 10:21pm
GetHuman-doddapao confirmed the issue is fixed. Hooray!
Aug 5th, 2019 7:59am

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