I purchased a voucher for ATS air conditioning recharge on ******* and my mother passed...

GetHuman3355706's customer service issue with Groupon from August 2019

Help with my Groupon issue
The issue in GetHuman3355706's own words
I purchased a voucher for ATS air conditioning recharge on ******* and my mother passed away on *******, i didn't get a chance to book the appointment for it before it expired on *******. I realise it was my fault, but given the circumstances, I would like to know if there's anything that can be done - I still want the product. Could it be extended or can I be refunded to purchase it again? (*****-******-******)

GetHuman3355706 did not yet indicate what Groupon should do to make this right.

How GetHuman3355706 fixed the problem
Groupon have been in touch to say, basically tough. The fine print blah blah. If I had contacted them before the expiry date, they could have helped me. If I had been able to do that, I could have booked the car in and I wouldn't have had the issue!! The voucher ended on **.*.** and I contacted them on *.*.** - so always use your vouchers folks. Not matter the circumstances.
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Groupon

Customer service issue
Reported by GetHuman3355706
Aug 2nd, 2019 - a year ago
Fixed
GetHuman3355706 shared how to fix
Seen by 12 customers so far
Similar issue to 246498 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman3355706 started working on this issue
Aug 2nd, 2019 1:47pm
GetHuman3355706 indicated the issue is not fixed yet.
Aug 2nd, 2019 6:40pm
GetHuman3355706 indicated the issue is not fixed yet.
Aug 2nd, 2019 6:42pm
GetHuman3355706 indicated the issue is not fixed yet.
Aug 2nd, 2019 6:42pm
GetHuman3355706 indicated the issue is not fixed yet.
Aug 2nd, 2019 6:42pm
GetHuman3355706 indicated the issue is not fixed yet.
Aug 2nd, 2019 10:29pm
GetHuman3355706 indicated the issue is not fixed yet.
Aug 3rd, 2019 2:00pm
GetHuman3355706 indicated the issue is not fixed yet.
Aug 5th, 2019 2:15pm
GetHuman3355706 confirmed the issue is fixed. Hooray!
Aug 6th, 2019 8:44am