We bought * tickets for a Hop-On Hop-Off Trolley Tour of Nashville. When we showed up t...

GetHuman-saratayl's Refund My Order issue with Groupon from July 2019

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The issue in GetHuman-saratayl's own words
We bought * tickets for a Hop-On Hop-Off Trolley Tour of Nashville. When we showed up to be picked up by the trolley, nobody was there. We finally got someone on the phone who was VERY RUDE (even hung up on me!!! I had to call back!!!) and basically told us to get over it and we could try again tomorrow (which we can’t because our vacation is over and also the ticket says it’s only available for one day only). The Groupon ad didn’t include enough information. It didn’t say we had to meet at one specific spot to begin the tour. It said we could get on or off the trolley anywhere! It also didn’t mention anything about some sort of sticker that the lady on the phone insisted we needed? It made absolutely no sense. We ended up walking around Nashville for two hours, hot, sweaty, and distraught. Groupon really screwed us on this one and the rude customer service was just the cherry on top of a crappy sundae.... We just want a refund at this point. Not sure that I’ll ever use Groupon again.

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Groupon

Refund My Order issue
Reported by GetHuman-saratayl
Jul 28th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 244239 others
0 customers following this

Timeline

GetHuman-saratayl started working on this issue
Jul 28th, 2019 2:38am
GetHuman-saratayl indicated the issue is not fixed yet.
Jul 28th, 2019 7:46am
GetHuman-saratayl indicated the issue is not fixed yet.
Jul 29th, 2019 5:35pm
GetHuman-saratayl indicated the issue is not fixed yet.
Jul 31st, 2019 4:15pm