I have written two emails this afternoon with all the details, order number tracking nu...

GetHuman3332077's customer service issue with Groupon from August 2019

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The issue in GetHuman3332077's own words
I have written two emails this afternoon with all the details, order number tracking number etc. Now I found your CEO, Rich Williams at *** W. Chicago Ave, Suite *** Chicago IL ***** FAX *** ***-**** and hopefully he can help me through your horrible and confusing customer service systems with no live person to talk to. This makes dealing with Groupon’s worthless after many years. Robert F Chantlos, *** ***-****, **** Mossy Place Lane Spring Texas ***** email *****@***.com*Cut and pasted to the *rd email *:** PM *********. Refund order * ********** tracking * ***********************. *, ***thread counts Italian Hotel collection Rich sheet California king cotton*cotton blend soft jade dark jade sheets. *Post office tried *-times to research and now says file a claim that the post office lost the package. Supervisor Sylvia Blark Manager of post office in Spring, Texas Wunsche Loop. Or credit bucks to account. ****. Refund $**. ** Houston Garage Door Tune Up. They said I am still under a *-year warranty and to have Groupon refund or credit bucks to account. ***. I am so frustrated having tried to report and find a live agent that I have written a letter to Rich Williams, CEO Groupon, Inc, *** W. Chicago Ave Suite ***, Chicago, Il ***** for help.*You did not yet indicate what Groupon should do to make this right.*How you fixed the problem*We are waiting for you to fix the problem and share the solution with the rest of us customers.*Sent again at *:** PM *********You did not yet indicate what Groupon should do to make this right.*How you fixed the problem*We are waiting for you to fix the problem and share the solution with the rest of us customers.*Sent again at *:** PM ********Multiple times I have asked for both issued to be credited back into Groupon bucks. It has been increasingly clear and after sending repeated emails that Groupings is playing hard ball. I cut and paste each reply to a continuous word doc and resend.**:** AM *********Repeated again this morning at *:** AM ********Letter to CEO Rich Williams with *-page circular returns by “the help desk” who do not*refuse to solve the two issues.******************Robert F Chantlos***** Mossy Place lane*Spring, Texas ********* ***-*****R*****@***.com**Rich Williams************ July *****CEO*Groupon, Inc.**** W. Chicago Ave. Suite ****Chicago, IL ***** *Phone: ***-***-**** and Fax: *** ***-******Apologies for taking time out of your busy schedule. *-emails to your “help center” over the past two days are being ignored. They keep responding with “Has your problem been resolved”? They do nothing. *-times now. RE: The cover attachment.**Every reference detail has been submitted via email not the following documents.**Reference attachments:**.*Back and forth to your “help desk”. Multiple exchanges and emails. Failed interest and involvement only waiting for a pay check. *-pages.***.*** pages concerning a failed delivery of cotton sheets.***.**-pages concerning garage door maintenance.**The system will not allow attachments.**Bottom line:*Evidence that your “help center” sits back: only to receive their pay check.*Your help with my frustrations would prevent me from going to the Texas Attorney General’s Consumer Affairs Office.**Thanking you in advance,**Please respond,**Sincerely,***Robert F. Chantlos

GetHuman3332077 did not yet indicate what Groupon should do to make this right.

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Groupon

Customer service issue
Reported by GetHuman3332077
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 246437 others
0 customers following this

Timeline

GetHuman3332077 started working on this issue
Aug 2nd, 2019 6:37am