Groupon is advertising at $** ticket for Cirque Del Soleil in Sacramento, starting in...

GetHuman3353886's customer service issue with Groupon from August 2019

Help with my Groupon issue
The issue in GetHuman3353886's own words
Groupon is advertising at $** ticket for Cirque Del Soleil in Sacramento, starting in ******. In checking the groupon ticket choices on your site, the tickets begin at $**.**. I attempted to complete my purchase hoping the ticket would be reduced to $**.**, but it didn't. How do I identify and access the $**.** tickets.

GetHuman3353886 did not yet indicate what Groupon should do to make this right.

How GetHuman3353886 fixed the problem
Yes, my issue was resolved. The advertised ticket price was for specific performances only. Since I was checking for dates other than the reduced-priced dates, it was not giving me the reduced-priced options. I resolved this by getting through to the Groupon online chat person, and having her do the research. She figured out that the reduced pricing was for specific dates and was able to give me the dates and showtimes that the price applied to. Thank you.
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Groupon

Customer service issue
Reported by GetHuman3353886
Aug 2nd, 2019 - 3 years ago
Fixed
GetHuman3353886 shared how to fix
Seen by 37 customers so far
Similar issue to 246421 others
0 customers following this
Items needed
Name on account
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Timeline

GetHuman3353886 started working on this issue
Aug 2nd, 2019 3:42am
GetHuman3353886 confirmed the issue is fixed. Hooray!
Aug 5th, 2019 11:09pm