I ordered a carpet cleaning Groupon from Across Time carpet cleaning and communicated w...

GetHuman3265527's Refund My Order issue with Groupon from July 2019

Help with my Groupon issue
First: share to improve GetHuman3265527's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3265527 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman3265527's own words
I ordered a carpet cleaning Groupon from Across Time carpet cleaning and communicated with the owner several times even going out of my way to ensure I communicated with him as he told me to. He told me to send him a text as soon as I needed to get the carpets cleaned as he could get in that day or the next. I sent him a text on Monday, July **th stating that i wanted to have my carpets cleaned on Wednesday (today) and he scheduled a time of *pm. I took the afternoon off and waited for them to arrive. At *:** I sent something asking if they were still on their way. They said that yes, they had been detained but were still on the way. At *pm I called and got voicemail. Asked for a timeframe. I never got a call back. At *:** I called back and told them that I wanted a refund of my $***. I never received a response. Then I sent a text stating what I had stated on the voicemail and suddenly I received a text back. I was offered another timeframe but I'm not about to take yet another day off and have them not show up again.

GetHuman3265527 did not yet indicate what Groupon should do to make this right.

How GetHuman3265527 fixed the problem

We are waiting for GetHuman3265527 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Groupon

Refund My Order issue
Reported by GetHuman3265527
Jul 17th, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 239384 others
0 customers following this

Timeline

GetHuman3265527 started working on this issue
Jul 17th, 2019 10:20pm
GetHuman3265527 indicated the issue is not fixed yet.
Jul 18th, 2019 11:46pm
GetHuman3265527 indicated the issue is not fixed yet.
Jul 21st, 2019 2:48am

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians