Problem has been resolved!

GetHuman3259026's Refund My Order issue with Groupon from July 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman3259026's own words
On July **, ****, I spoke to Olga M in regards to an order I placed and I asked for the order to be canceled, a few minutes after I placed the order. Olga M via email asked which option would I prefer and I told her option *, which stated, refund. Olga M, then made mention that the refund would take a few days to be credited to my account. I stated, I understand and that would be fine. The item was yet pending as we spoke, but soon after our conversation, the item hit my account. I sent Olga M another email asking if my order was cancel. I also asked, if you could tell me when she canceled my order, so I can have an idea to expect my account to be credited. I have yet to receive a response from Olga M and my account as not been credited. I also checked my Groupon Account and the item is yet present and does not show any indications of being refunded.**Your assistance with rectifying this matter will be greatly appreciated.**My name is: Karen. My contact information is as follows: ***-***-***** *****@***.com**Thank You in advance for your help!

GetHuman3259026 did not yet indicate what Groupon should do to make this right.

How GetHuman3259026 fixed the problem
I sent an email explaining my situation and provided the name and date of my conversation with one of their reps. Once they had the opportunity to verify my information, they were more than willing to assist me.
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Groupon

Refund My Order issue
Reported by GetHuman3259026
Jul 16th, 2019 - a year ago
Fixed
GetHuman3259026 shared how to fix
Seen by 8 customers so far
Similar issue to 238826 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman3259026 started working on this issue
Jul 16th, 2019 9:29pm
GetHuman3259026 confirmed the issue is fixed. Hooray!
Jul 17th, 2019 10:02pm
GetHuman3259026 confirmed the issue is fixed. Hooray!
Jul 17th, 2019 10:03pm
GetHuman3259026 confirmed the issue is fixed. Hooray!
Jul 18th, 2019 1:01am
GetHuman3259026 confirmed the issue is fixed. Hooray!
Jul 18th, 2019 12:58pm

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