Groupon order * GG-*********. I ordered * by mistake. I want to return one. Fine print...

GetHuman-sarnapl's Refund My Order issue with Groupon from July 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-sarnapl's own words
Groupon order * GG-*********. I ordered * by mistake. I want to return one. Fine print says FREE RETURNS. Getting a label printed I’m told it’s a final sale, not eligible for return. Texted with Groupon rep yesterday at *:**. He told me there was a glitch and he’d get back to me in *-* hours. Still nothing! Now I can’t find the live agent area in Groupon. SECOND REQUEST!! NOT HAPPY ABOUT NOT BEING ABLE TO REACH A LIVE PERSON!!!!

GetHuman-sarnapl did not yet indicate what Groupon should do to make this right.

How GetHuman-sarnapl fixed the problem
After live chatting with Groupon (not sure how I found the “live chat” and was unable to find it again) and after ** hours) having NO follow-up (I was told he would be back to me in *-* hrs for a simple fix) I decided to look elsewhere. I normally do most of my Internet work on my phone. I was unable to figure out how to reach a person at Groupon on my phone so I fired up my laptop and was, after some digging, found a place where I could get a call back (I was told it would be within ** minutes) for an error within their system. I received a call within a few minutes and the problem was resolved quickly as it should have been the previous day. Groupon is a great website and for the most part it is user friendly, but when there’s a pblm it is VERY difficult to reach someone to resolve it. THIS needs to be fixed! Extremely frustrating that it takes ** hours to fix something that could not be fixed by me!
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Groupon

Refund My Order issue
Reported by GetHuman-sarnapl
Jul 8th, 2019 - 2 years ago
Fixed
GetHuman-sarnapl shared how to fix
Seen by 11 customers so far
Similar issue to 234507 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-sarnapl started working on this issue
Jul 8th, 2019 2:15pm
GetHuman-sarnapl indicated the issue is not fixed yet.
Jul 8th, 2019 8:30pm
GetHuman-sarnapl confirmed the issue is fixed. Hooray!
Jul 9th, 2019 5:31pm

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