On ********* a purchased was made from my Groupon for ** tickets to Medieval Times and...

GetHuman-life_s_'s customer service issue with Groupon from June 2019

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The issue in GetHuman-life_s_'s own words
On ********* a purchased was made from my Groupon for ** tickets to Medieval Times and my credit card didn’t allow the transaction to go through because it assumed it was fraud. Groupon showed me with red letters that the transaction was canceled so I attempted the transaction with my husbands Groupon account instead and the transaction did go through when using his Groupon account. Now I’m noticing in my account that two charges were made. Since the transaction with my husbands Groupon account went through first we called Medieval Times and used his vouchers to make the reservation. I don’t understand why Groupon would attempt the transaction a second time after it clearly said it was canceled. The app won’t allow me to cancel the purchase, I need assistance with this. Please Help!

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Groupon

Customer service issue
Reported by GetHuman-life_s_
Jun 23rd, 2019 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 227354 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-life_s_ started working on this issue
Jun 23rd, 2019 10:54pm
GetHuman-life_s_ indicated the issue is not fixed yet.
Jun 26th, 2019 2:26am
GetHuman-life_s_ indicated the issue is not fixed yet.
Jun 26th, 2019 2:29am
GetHuman-life_s_ confirmed the issue is fixed. Hooray!
Jun 26th, 2019 2:30am
GetHuman-life_s_ indicated the issue is not fixed yet.
Jun 26th, 2019 2:30am
GetHuman-life_s_ indicated the issue is not fixed yet.
Jun 26th, 2019 2:33am
GetHuman-life_s_ indicated the issue is not fixed yet.
Jun 26th, 2019 2:33am
GetHuman-life_s_ indicated the issue is not fixed yet.
Jun 26th, 2019 2:33am
GetHuman-life_s_ indicated the issue is not fixed yet.
Jun 26th, 2019 2:33am
GetHuman-life_s_ indicated the issue is not fixed yet.
Jun 26th, 2019 2:33am
GetHuman-life_s_ indicated the issue is not fixed yet.
Jun 26th, 2019 2:33am
GetHuman-life_s_ indicated the issue is not fixed yet.
Jun 26th, 2019 2:34am