Booked a hotel room with groupon. Received a confirmation number for my order. When...

GetHuman-relaxved's customer service issue with Groupon from June 2019

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The issue in GetHuman-relaxved's own words
Have a moment ... Booked a hotel room with groupon. Received a confirmation number for my order. When I arrived at the hotel, the clerk informed me they had no room reservation for me. I checked my confirmation email from groupon which showed the payment was never processed, it failed. Five days later, after my trip, groupon took the money out of my account. I've been trying to get a refund since may of this year but with no success. Groupon told me this would be resolved with ** to **hrs. They have been radio silent with no updates from them. I had to find another hotel at **:**pm because groupon never sent the confirmation to the hotel.
I work hard for my money and to have someone take it with no regard and not value your customers
A full refund asap
New. I expected to be treated with respect. I keep filling out these questions and I have no resolution.. so sad and horrible business
No!@ I shouldn't to
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Groupon

Hotel
Customer service issue
Reported by GetHuman-relaxved
Jun 12th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 221526 others
0 customers following this

Timeline

GetHuman-relaxved started working on this issue
Jun 12th, 2019 12:47pm
GetHuman-relaxved indicated the issue is not fixed yet.
Jun 12th, 2019 12:53pm
GetHuman-relaxved indicated the issue is not fixed yet.
Jun 12th, 2019 12:53pm
GetHuman-relaxved indicated the issue is not fixed yet.
Jun 12th, 2019 12:53pm
GetHuman-relaxved indicated the issue is not fixed yet.
Jun 12th, 2019 4:56pm
GetHuman-relaxved indicated the issue is not fixed yet.
Jun 12th, 2019 5:27pm
GetHuman-relaxved indicated the issue is not fixed yet.
Jun 12th, 2019 5:35pm

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