Orlando Balloon Rides*Order *: ********** *Purchase Date: Wednesday, Apr **, **** *Stat...

GetHuman3112312's Refund My Order issue with Groupon from June 2019

Help with my Groupon issue
First: share to improve GetHuman3112312's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3112312 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman3112312's own words
Orlando Balloon Rides*Order *: ********** *Purchase Date: Wednesday, Apr **, **** *Status: Expires On Jul **, **** *Expires: Tuesday, Jul **, **** *Qty: * *Order Total:*(Visa ending in ****) $***.** ***I purchased a Groupon for a hot air balloon ride for two for my girlfriend’s birthday and booked it for May **th, ****. We booked a room in Orlando to make sure to arrive on time due to having to be there by *:**. The entire experience was absolutely horrible unfortunately. First we arrived on time as instructed, only to be placed into an overcrowded van only to sit in a van and wait for the captain of our balloon that morning pull into the parking lot running late. Then we were driven to a field where our captain and fellow employee of the balloon company exited the van and again left us sitting in a cramped van for ** minutes with no explanation of what was happening or why we were just sitting there. Over that period of time my girlfriend became very claustrophobic and nauseas as we sitting the last row of the van. After ** minutes we finally pulled into the field where we were left in the van for another ** minutes before finally allowed to get out. Upon the crew filling the hot air balloon it was found that the balloon had TWO HOLES in the balloon and they had to cancel our ride. This WAS NOT weather related but a major safety issue as to why they were canceling our ride. At this time the captain (who was not a full time employee as I understand it) drove us back to their office. Along the way he stated he was done working with this particular company as he stated he had a better opportunity to make more money elsewhere that morning and then proceeded to tell us about safety issues with some of the captains they use and proceeded to show us a photo on his phone where one of the balloons that was hired for that company two weeks earlier had hit the roof of a house, showed an actual photo of this. The entire ride back to the office he had nothing positive to say and this just left us with an overall not easy feeling. Upon arriving back at the office we did reschedule but at this time my girlfriend does not only have no desire to take the ride, she had a fear of doing so that did not exist before due to the overall experience that morning. I would like a full refund or minimum credit for other Groupon purchase but this overall experience was unacceptable and ruined what should have been an amazing birthday experience.

GetHuman3112312 did not yet indicate what Groupon should do to make this right.

How GetHuman3112312 fixed the problem

We are waiting for GetHuman3112312 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Groupon customer problems.
How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Refund My Order issue
Reported by GetHuman3112312
Jun 19th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 225042 others
0 customers following this


GetHuman3112312 started working on this issue
Jun 19th, 2019 12:05pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians