Purchased Groupon May **th only because May **th shipment was available for my zipcode...

GetHuman3009660's Refund My Order issue with Groupon from May 2019

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman3009660's own words
Purchased Groupon May **th only because May **th shipment was available for my zipcode on their website. **Place order immediately after purchasing Groupon on their website. Noticed receipt had date of June *th delivery and immediately emailed on May **th their customer service team to correct issue. (No one ever responds via their telephone @***-***-*JUS)**Received response back via email to let me know “unfortunately they could not change date as their next shipment available was Tuesday next week.”** I went back to their website and noticed that both May **th and May **st shipping dates were available and responded with that and let them know if we cannot arrange that (as the whole reason why I purchased this Groupon to begin with) to cancel the order. **The Jus team apologized and informed me that since now it was May **th, they will ship for May **st delivery and that I will receive a tracking number for shipment COB May **th.**Did not receive tracking number email on May **th. Their customer service is supposed to be available from *-*pm EDT today and I’m really over this entire process and need to start my cleanse today and will find something local.** I sent an email yesterday to follow up.**This company does not follow through on throughly checking customer service response until there’s a threat of cancelling the order then actual customer service is provided. And again, no one is ever available with their customer service phone line.**I am out a day already to start the cleanse and as it is *:**am PCT, I will make arrangements to find a local * day cleanse. Please help to refund this order.

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Refund My Order issue
Reported by GetHuman3009660
May 31st, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 215029 others
0 customers following this


GetHuman3009660 started working on this issue
May 31st, 2019 2:04pm