Poor customer service

To create a moment in time for me and my partner ... I filled a complaint over a week ago and no one has gotten back to me after I was told someone would be in touch within **hrs with a solution. I've had a very unhappy experience with groupon. I made a reservation with a hotel. I arrived to the hotel only to be told they had no reservation for me. I showed the hotel clerk my confirmation number from groupon but she would not honor it. I check my email confirmation and saw, no payment was confirmed with groupon. * days later, I was charged by groupon. **I'm really frustrated with this issue and fill reaching out to social media and my local news agencies may be my best option to get my money back. Bad business practice to not value your customers... I'm very disappointed..

I had planned this trip for me and the love of my life as we celebrated **yrs of love and friendship..

Issuing full Refund

I'm a new customer. I expected to be treated with respect. as a paying customer that could've taken my hard earned money elsewhere. Your commercials are deceitful..

I've sent many emails, spoke with customer service * times only to be blown off with no respect