Poor customer service

GetHuman-relaxved's Refund My Order issue with Groupon from May 2019

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-relaxved's own words
To create a moment in time for me and my partner ... I filled a complaint over a week ago and no one has gotten back to me after I was told someone would be in touch within **hrs with a solution. I've had a very unhappy experience with groupon. I made a reservation with a hotel. I arrived to the hotel only to be told they had no reservation for me. I showed the hotel clerk my confirmation number from groupon but she would not honor it. I check my email confirmation and saw, no payment was confirmed with groupon. * days later, I was charged by groupon. **I'm really frustrated with this issue and fill reaching out to social media and my local news agencies may be my best option to get my money back. Bad business practice to not value your customers... I'm very disappointed..
I had planned this trip for me and the love of my life as we celebrated **yrs of love and friendship..
Issuing full Refund
I'm a new customer. I expected to be treated with respect. as a paying customer that could've taken my hard earned money elsewhere. Your commercials are deceitful..
I've sent many emails, spoke with customer service * times only to be blown off with no respect
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How GetHuman-relaxved fixed the problem
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Groupon

Hotel
Refund My Order issue
Reported by GetHuman-relaxved
May 22nd, 2019 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 14 customers so far
Similar issue to 210674 others
0 customers following this
Timeline
GetHuman-relaxved started working on this issue
May 22nd 2:32am
GetHuman-relaxved indicated the issue is not fixed yet.
May 22nd 12:42pm
GetHuman-relaxved indicated the issue is not fixed yet.
May 22nd 2:49pm
GetHuman-relaxved indicated the issue is not fixed yet.
May 22nd 3:00pm
GetHuman-relaxved indicated the issue is not fixed yet.
May 23rd 3:05am
GetHuman-relaxved indicated the issue is not fixed yet.
May 24th 12:30am
GetHuman-relaxved indicated the issue is not fixed yet.
May 24th 1:25am
GetHuman-relaxved indicated the issue is not fixed yet.
May 24th 4:50pm
GetHuman-relaxved indicated the issue is not fixed yet.
May 25th 2:53am
GetHuman-relaxved indicated the issue is not fixed yet.
May 25th 2:54am
GetHuman-relaxved indicated the issue is not fixed yet.
May 25th 2:54am
GetHuman-relaxved confirmed the issue is fixed. Hooray!
May 25th 2:54am
GetHuman-relaxved indicated the issue is not fixed yet.
May 25th 2:54am
GetHuman-relaxved indicated the issue is not fixed yet.
May 25th 2:55am
GetHuman-relaxved indicated the issue is not fixed yet.
May 25th 2:58am
GetHuman-relaxved indicated the issue is not fixed yet.
Jun 12th 12:39pm