I ordered (*) LU**CTMFRB Folding Cots through Groupon on *******. Order ID *********. T...

GetHuman-jwalder's customer service issue with Groupon from May 2019

Help with my Groupon issue
The issue in GetHuman-jwalder's own words
I ordered (*) LU**CTMFRB Folding Cots through Groupon on *******. Order ID *********. They shipped a quantity of * according to packing slip on FEDEX ************. I only received *. FEDEX says they only received * from shipper Case Number **********. * chats so far with Groupon (******************) & (******************). I think they only shipped * since there is only one tracking number. These are big boxes and each should have a separate tracking number. Groupon shows * tracking number and all three delivered. No one there will talk to you. I want confirmation three boxes were shipped or refund my money on the * that didn't. Thanks

GetHuman-jwalder did not yet indicate what Groupon should do to make this right.

How GetHuman-jwalder fixed the problem
On third chat I put all the information in a word document including order id, tracking number, chat references, FEDEX case number. I copied and pasted that into the chat. I asked they refund my money for the * pieces obviously not delivered. The did issue a credit back to my card.
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Groupon

Customer service issue
Reported by GetHuman-jwalder
May 21st, 2019 - 2 years ago
Fixed
GetHuman-jwalder shared how to fix
Seen by 4 customers so far
Similar issue to 210431 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-jwalder started working on this issue
May 21st, 2019 6:37pm
GetHuman-jwalder confirmed the issue is fixed. Hooray!
May 22nd, 2019 11:24am

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