I ordered a Genkent posture corrector for $*.** and it doesn’t fit and was extremely un...

GetHuman2960232's Refund My Order issue with Groupon from May 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2960232's own words
I ordered a Genkent posture corrector for $*.** and it doesn’t fit and was extremely uncomfortable trying to make it fit. It says that I have ** days for a refund. I tried contacting Genkent directly to see if I needed a return authorization and if I should shop it back to the address on the package but have not received an answer. Please help me with a resolution in this matter. Thank you, Debbie Carter

GetHuman2960232 did not yet indicate what Groupon should do to make this right.

How GetHuman2960232 fixed the problem
I would like someone at Groupon or the company that shipped it to contact me about a refund so I can try something else that might work properly for me. I have been a Groupon customer for a long time and have ordered many things but have never had an issue that couldn’t be easily resolved until now. I may not be a customer anymore if I can’t get some help with this.
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Groupon

Refund My Order issue
Reported by GetHuman2960232
May 21st, 2019 - 2 years ago
Not resolved
GetHuman2960232 shared how to fix
Seen by 23 customers so far
Similar issue to 210325 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman2960232 started working on this issue
May 21st, 2019 4:14pm
GetHuman2960232 indicated the issue is not fixed yet.
May 22nd, 2019 5:46pm
GetHuman2960232 indicated the issue is not fixed yet.
May 23rd, 2019 1:00am
GetHuman2960232 indicated the issue is not fixed yet.
May 23rd, 2019 3:07pm
GetHuman2960232 indicated the issue is not fixed yet.
May 23rd, 2019 3:20pm
GetHuman2960232 indicated the issue is not fixed yet.
May 23rd, 2019 5:17pm
GetHuman2960232 indicated the issue is not fixed yet.
May 25th, 2019 2:35am
GetHuman2960232 confirmed the issue is fixed. Hooray!
May 25th, 2019 2:36am
GetHuman2960232 indicated the issue is not fixed yet.
May 25th, 2019 2:54am
GetHuman2960232 indicated the issue is not fixed yet.
May 25th, 2019 7:19pm
GetHuman2960232 indicated the issue is not fixed yet.
May 26th, 2019 1:53pm

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